Safford Hyundai Genesis of Springfield - Service Center

Love the service my service agent was very professional and helpful kept me informed with the progress of my vehicle from start to finish. and helpful kept me informed with the progress of my vehicle from start to finish. More

The staff at the maintenance services are very friendly and have good customer service. The prices are a little high and have good customer service. The prices are a little high More

Very personable, professional, and gets the job done as quickly as possible. The vehicle comes out clean inside out. Highly recommend this dealership. quickly as possible. The vehicle comes out clean inside out. Highly recommend this dealership. More

Abdon is the best service advisor at Hyundai. He is kind and will work with you and won’t try to add services like other dealerships will. He’s a good guy. and will work with you and won’t try to add services like other dealerships will. He’s a good guy. More

They are always personable and professional. Whenever Intake my Hyundai in for the free maintenance that’s included with the purchase of a Hyundai, they’re fast and efficient. The little time I spend wai Intake my Hyundai in for the free maintenance that’s included with the purchase of a Hyundai, they’re fast and efficient. The little time I spend waiting while my car is serviced is spent in a very nice lounge with TVs and free beverages, work stations with plenty of charge ports… the lounge area is fabulous! Of course, they have a free shuttle and offer to take me to the nearby mall if I like. This is a great dealership - from purchase to service they are top notch. So glad I switched from Honda to Hyundai. More

The workers were very courteous. The waiting area was pleasant and very clean. The fix took an hour less thN the estimated time, and I appreciated that. pleasant and very clean. The fix took an hour less thN the estimated time, and I appreciated that. More

Exceptional customer service! The staff was caring and attentive and kept me informed on shuttle ride and repairs to my vehicle. Great service all around! attentive and kept me informed on shuttle ride and repairs to my vehicle. Great service all around! More

There was a conflict with the Genesis website service request info and the local Safford dealership website. The local dealership kept saying i only wanted to use a valet service!!!! My Genesis service request info and the local Safford dealership website. The local dealership kept saying i only wanted to use a valet service!!!! My Genesis services warranty required for my included 15k mile warranty service said a LOANER VEHICLE was to be included. A courtsey loaner vehicle and drop-off which was included with my G80 purchase, was never shown on the local dealership's emails and/or text notifications. It kept stating that I only requested a shuttle valet!!! The Genesis website even asked if I wanted to add anything to my appointment. I did and filled in all the missing and incorrect items for service. None of this made it to the dealetship's confirmation emails or texts. I even went by in advance to the ladies with the dealership's customer service and loaner office, in the dealership, to confirm the accurate list!! The service department still left off things off the completed list or unanswered responses! When they called and said it was done, I went over my list of items agreed items upon on my calls and my dealership visit. They apologized and said they would complete the miscommunicated items. Still did not provide any responses on the final service invoice that I was given upon the return of my vehicle. It took another quick phone call back to the servive agent to get the non-competed responses! More

Professional, friendly, timely customer service was provided by each person that we came in contact with. We were provided with text updates often until our vehicle was repaired. provided by each person that we came in contact with. We were provided with text updates often until our vehicle was repaired. More

Always great service and super professional. Rene attended me immediately and informed me the process and approximate time of completion. Kept me updated regularly until the service was completed. attended me immediately and informed me the process and approximate time of completion. Kept me updated regularly until the service was completed. More