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Safford Hyundai Genesis of Springfield - Service Center

Springfield, VA

4.1
94 Reviews
Call Service Center (703) 776-9040

94 Reviews of Safford Hyundai Genesis of Springfield - Service Center

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September 29, 2025

Very nice facility and staff. The trim repair completed on my Elantra looks like new More

by Pat59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
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Sep 29, 2025 -

Safford Hyundai Genesis of Springfield responded

Thanks for sharing your thoughts about your experience with Safford Hyundai Genesis of Springfield. We appreciate your business and hope to see you again soon!

September 29, 2025

The service is great as well as the service reception desk guy are polite and kind. More

by sentayhu2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot
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Sep 29, 2025 -

Safford Hyundai Genesis of Springfield responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 28, 2025

Hi Todd, Thank you for reaching out. Unfortunately, my experience with your service department did not meet my expectations. I found the information provided to be misleading, and as a r More

by alamin H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
this is Todd, your Service Advisor at Safford Hyundai Genesis
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September 27, 2025

Great customer service by the staff at Safford. Hannah is a star going above and beyond. More

by nwfly737
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah
Report | Print
Sep 27, 2025 -

Safford Hyundai Genesis of Springfield responded

Thanks for sharing your thoughts about your experience with Safford Hyundai Genesis of Springfield. We appreciate your business and hope to see you again soon!

August 20, 2025

Great service by Safford. My third free one for my 2023 Santa Fe. I waited in their comfortable lounge and it took less than 90 minutes. Much better than going home and comi More

by Eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry, I failed to get it.
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Sep 08, 2025 -

Safford Hyundai Genesis of Springfield responded

Thank you for taking the time to share your experience with us. We're delighted to know that you are happy with the service that you received. If there is ever anything else that we can assist you with in the future, please do not hesitate to reach out. Thanks again!

August 16, 2025

Great service and helpful staff always pleasant and friendly to deal with easy to get answers and appointments More

by phyllishevans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
Report | Print
Sep 08, 2025 -

Safford Hyundai Genesis of Springfield responded

We're so happy to hear that, thank you!

May 29, 2025

Todd was great at explaining the recommendations for my car. I’m grateful that I met Todd with all of his knowledge and experience. More

by Canty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Trestrail
Report | Print
Jun 05, 2025 -

Safford Hyundai Genesis of Springfield responded

We're so happy to hear that, Canty! Please let us know if there is ever anything else that we can assist you with in the future!

May 15, 2025

This dealership was able to get me in and fix my car in one day. The service people were kind and helpful. The car was cleaned and vacuumed when I received it. Will definitely bring my car back there for f More

by bobaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Report | Print
Jun 05, 2025 -

Safford Hyundai Genesis of Springfield responded

We're thrilled to hear about your recent experience with our team here at Safford Hyundai of Springfield. Please always feel free to let us know if there is ever anything else that we can assist you with in the future!

May 10, 2025

3 weeks waiting for a diagnosis with no call, email, text, no loaner. I called and nobody is available. Horrible. More

by Daniel Al
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex
Report | Print
Jun 05, 2025 -

Safford Hyundai Genesis of Springfield responded

We are very sorry to hear about this. Please reach out to our General Manager, Robert Goston at your convenience at (703) 776-9040 to discuss further.

April 18, 2025

This dealership is great. Always gives me great service. I rate them a 10 recommend customer to go there More

by annajohnson0525
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah
Report | Print
Apr 28, 2025 -

Safford Hyundai Genesis of Springfield responded

We're so happy to hear that, Anna! Thank you for kind feedback and recommendation. We look forward to your next visit!

Apr 28, 2025 -

annajohnson0525 responded

Great see you then

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