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Safford Chrysler Jeep Dodge of Fredericksburg

Fredericksburg, VA

4.5
1,024 Reviews

10671 Patriot Hwy

Fredericksburg, VA

22408

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Showing 1,024 reviews

August 28, 2011

After a long search for a new Jeep we found this dealer. They had a great inventory and the prices were really reasonable. The staff and sales people were very helpful and knowledgable. The finance part was More

by snostang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al Allee, Al Allee
Aug 29, 2011 -

Safford Chrysler Jeep Dodge of Fredericksburg responded

Thank you very much for your positive feedback about our dealership. We're glad you had a great experience and appreciate your taking the time to pass that along. It's customers like you that make our business what it is. Thanks!

August 23, 2011

We purchased a new Jeep Patriott at Safford, and were very pleased with the excellent service we received. The sales representative was very knowledgeable and addressed all of our questions. He showed More

by ppalma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Benjamin Clarke
Aug 29, 2011 -

Safford Chrysler Jeep Dodge of Fredericksburg responded

Wow! Thank you so much for your very kind review of your time spent at our dealership. We're glad you had such a wonderful experience and can truly say that the service you received is exactly what we strive for at Safford Chrysler Jeep Dodge of Fredericksburg. We'll pass along your kind words to everyone involved - especially Ben Clarke - and look forward to seeing you again in the future!

August 14, 2011

Well I would like to say that I was very angry and disappointed with the service that I had received back in early July 2011. I unfortunantly ran into Larry who was the sales rep. He had a very bad at More

by candii raiin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Larry
Aug 29, 2011 -

Safford Chrysler Jeep Dodge of Fredericksburg responded

I'm very sorry to hear of your dissatisfaction with Safford Chrysler Jeep Dodge of Fredericksburg. If you could please contact me at your earliest convenience....I have personally looked into this matter, and I see no record of your ever having been in the dealership. I'm wondering if you're using your actual name, or if you're using an internet alias in posting your review. If that is the case, it is impossible for me to investigate into this situation. Again, please contact me so we can discuss this further. Sincerely, Jim Bethard Vice President Safford Chrysler Jeep Dodge of Fredericksburg 540 898 7200 jbethard@saffordauto.com

April 18, 2011

"" my wife purchased a 2006 jeep from Safford about a year ago. we asked and asked for a carfax and never received one. due to purchasing this vehicle close to closing they to us they would have More

by sludgie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
general manager
Jun 16, 2011 -

Safford Chrysler Jeep Dodge of Fredericksburg responded

When we purchased this vehicle for stock, we ran an 'auto check' (carfax equal) on 2/3/2010. The auto check showed a completely accident-free vehicle. The customer states that she did not receive a carfax at the time of purchase - this is true because it was not our policy at the time to give the customer a copy of the carfax,or auto check in this case, at the time of purchase; however, if they asked for one, or in this situation, if they had called the next day or come in the next day, we would have certainly given them a copy. We did not hear from this customer again, other then service appointments, until after she went to another car dealer and traded in the 2006 jeep that she purchased from us. She told us about the carfax showing damage and the fact that she received $7000 less for the car then her pay-off. I told her that if she brought the car to me I would give her more for the car, but she said it was too late because she had already trade it. i also told her I would be happy to send her the original auto check that showed no damage before we sold her the vehicle, and I would send her the new carfax that showed only 2 minor repairs to the vehicle. I explained to her that 2 minor repairs on a carfax at a legitimate dealer should not lower the value of a trade-in by $7000. In addition, I located the vehicle that she traded in on auto-trader.com, being sold by the dealership that she went to, for $18988, quite a bit more then she was given for her trade, and it was sold within a week. If she would have brought the car into our dealership for trade, we would have given her much more for the vehicle, because it was worth quite a bit more then the other dealer gave her. it's unfortunate that this customer had the experience she did. Safford of Fredericksburg has a high level of customer service and an extremely high standard for the vehicles that we sell to our customers. If this customer would have brought her vehicle back to us for trade-in, instead of taking it to this other dealer, this whole situation would have had a completely different outcome. Unfortunately, because of the actions of the other dealer, Safford is the scapegoat.

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