Safford Chrysler Jeep Dodge Ram of Warrenton

I was always very pleased with my service here until today. I have a 2013 RAM Limited 3500. I do not drive it much (35000 miles total only) but every year I take it in for oil change, state inspection a today. I have a 2013 RAM Limited 3500. I do not drive it much (35000 miles total only) but every year I take it in for oil change, state inspection and general maintenance. This time I had a detail as well. Dropped it off Sunday evening and picked up this morning. First they found condensation in the left headlight and wanted to charge me $1200 to repair it to pass inspection. I do not mind paying for service but I found the same OEM part being sold by Mopar for $581… WOW. I got their early before they opened to pick up the vehicle ( needed a ride and that was the time I had to be dropped off) 6:30 am. Saw my vehicle outside… in the rain and unlocked! In other words all my the stuff and the vehicle not secured over night! You would have thought they would have kept it inside over night, at least protecting from the rain since it was detailed…. Preserving that just cleaned look for the customer… NOPE! The new windshield wiper blades that I was told I had to have did not push the water off on the drivers side. The detail was done poorly that cost $229. What was worse was the attitude of the service manager and staff. He had an excuse for everything… it was the fault of the detail crew! It came back to service after everyone had left… etc. took no blame or responsibility for the department he runs! DO NOT USE THEIR SERVICE DEPARTMENT… SOMETHING OR MANAGEMENT HAS POSSIBLY CHANGED ! More

They are great but a couple of things no sticker to advise when next oil change. Tired rotated but doesn’t appear pressure was checked. advise when next oil change. Tired rotated but doesn’t appear pressure was checked. More

Friendly. Know the product. Very good service. Very helpful. I would recommend them. Happy with my Jeep Know the product. Very good service. Very helpful. I would recommend them. Happy with my Jeep More

Clark scheduled my appointment for the next day after the engine light diagnostics. Clark confirmed the parts were in-stock and kept me appraised of the progress. This was another positive experience at St engine light diagnostics. Clark confirmed the parts were in-stock and kept me appraised of the progress. This was another positive experience at Stafford. Keep up the great work/service! More

I've bought several vehicles from this dealer, always get great service. Sales people's are not pushy. great service. Sales people's are not pushy. More

Best car buying experience I ever had! Everyone was professional and pleasant to work with. Everyone was professional and pleasant to work with. More

Not happy that I called and scheduled an appointment over a week in advance to change my oil and rotate tires and it still took 2 1/2 hours. That is unacceptable. a week in advance to change my oil and rotate tires and it still took 2 1/2 hours. That is unacceptable. More

The easiest and best buying experience that I’ve ever had. Gonzo and Brandon were the best! Don’t go anywhere else! had. Gonzo and Brandon were the best! Don’t go anywhere else! More

They are great. I have been with for 4+ year .always on time and happy with their job. I have been with for 4+ year .always on time and happy with their job. More

Service was phenomenal, all needs and expectations met same day in my vehicle always comes out better than it did before. Customer service beyond point every time. same day in my vehicle always comes out better than it did before. Customer service beyond point every time. More