Safford Chrysler Jeep Dodge Ram of Warrenton

Extremely Painless I loved how they listen and worked with me ensuring I stayed within my budget. I want to thank Jeff for taking the time to come into work on his day o I loved how they listen and worked with me ensuring I stayed within my budget. I want to thank Jeff for taking the time to come into work on his day off to support me through my entire purchase. Again Thank you! Stephen & Kimberly Bernhard More

I'm not usually into writing reviews, however my horrible experience with the new car sales department of Safford of Warrenton has prompted me to do so. First of all, let me explain that this is no horrible experience with the new car sales department of Safford of Warrenton has prompted me to do so. First of all, let me explain that this is no way a representation of the dealership as a whole, but targeted towards a few employees who happened to be working during the early hours of Sunday. Between my Father, Mother and myself, we have financed/leased 14 Chrysler vehicles from 2004-2014, and get $500 certificates annually from Chrysler to purchase another vehicle. My Dad who lives 300 miles north, asked me for his help in searching for a 2014 Ram he wanted to purchase. After searching the internet for what seemed to be a good deal, I contacted Lauran Martin (Internet Sales Manager) of Safford Chrysler Jeep Ram on Friday, and told her my Father was interested in a 2014 Ram 1500 they had available on their website. Lauran was very helpful up to this point, ensuring the truck was available. She told me it was at their Springfield location, and would have somebody bring it to Warrenton immediately. Everything sounded great, until I asked about trading in his current vehicle. After a few hours of going back and forth about options, miles, etc, I received a low amount (To be expected) at $18,000-$21,000. This price however, was sight-unseen, meaning they could not give an accurate amount due to not seeing the vehicle which is understandable. Lauran ensured me that bringing in the vehicle would assist in getting more for it. I again informed her that it would be a 600 mile round trip for my father, $100 in gas, and $90 in tolls. Lauran called me 6:00pm on Friday night and asked if we could arrive 2 hours later on Sunday because they couldn't retrieve the vehicle from the Springfield location until Sunday morning. My Dad drove down Sunday morning and we took the 30 mile trip from my home to Safford. As soon as I walked in I asked for Lauran and was told she does not work on Sunday, which she never advised me of. Mike Smith (Salesman) introduced himself and said he could help us through the process and that he would bring up all of our information Lauran and I talked about. As soon as we sat down he informed me that Lauran did not save any of the trade-in information and that he would need it all again. After about 30 minutes of trade-in paperwork, they took it for a ride and appraised it. Mike told us it wouldn't be long before they came up with a number. 1 hour and 15 minutes later, JC Croft (Sales & Finance Manager) informed us that he could not give us more than $18,000 for the trade (NADA lists the average trade-in at $23,850, retail at $29,000). After 10 minutes of trying to tell us that the trade would have to be wholesaled (Why a 2011 SUV couldn't sell in this market I have no idea) and that he could not find a buyer, we were basically told to go pound salt. Apparently making $11,000 on a trade is what they were looking for. Mind you, the SUV we were trading in only had 34,000 miles and was well taken care of. After being told there was nothing they could do we left 2 hours later (FYI: The Ram still hadn't arrived yet). Overall, this was a horrible experience and waste of time and money. I left feeling sad for my Father, who took the only day off he had this month to drive down in hopes of buying a new Ram. This dealership might not be the place to buy a vehicle if you have a trade-in, I can't say for just straight out buying a new vehicle. The internet sales department of Safford of Warrenton needs to re-evaluate their internet sales tactics. More

David and the rest of the staff at Safford Dodge were friendly, helpful, and genuinely cared about the vehicle that they put me in. I told David my needs in a car as well as a list of vehicles that I had friendly, helpful, and genuinely cared about the vehicle that they put me in. I told David my needs in a car as well as a list of vehicles that I had found on their website. He went through each vehicle with me to narrow down the perfect match for my needs and budget. Barry was very informative and thorough as we were going through the paperwork and discussing different warranty programs that Safford offered. He answered each question I had and gave some great advice. Even though it was the very end of the night and past closing, I never felt rushed by any employee. They were all very cheerful and willing to help me any way they could. More

Great buying experience. Jeff knew the Ram trucks like the back of his hand. Not pushy, and very honest. The finance department handled my paperwork with a breeze the back of his hand. Not pushy, and very honest. The finance department handled my paperwork with a breeze More

So the wife decided she needed a new truck since her C3500 wasn’t getting the job done. With 2 fords and a Chevy in the driveway we headed out for the dealer, expecting to stop and look at Fords and the C3500 wasn’t getting the job done. With 2 fords and a Chevy in the driveway we headed out for the dealer, expecting to stop and look at Fords and then Chevys. Dodge was not on our mind. We spent some time with the Ford sales rep, but I doubt he knew what a truck was, let alone how to sell one. We wasted an hours waiting for him to find a truck and answer questions with “um, I don’t know, let’s look online”. He never did find the truck. But he did try to show us a roller-skate kick-me mobile for sissies. What part of 15,000 lbs towing capacity didn’t he understand? So off we go to the Chevy dealer, but right across the street was Safford Dodge. What the heck, can’t be any worse than that Ford dealer, right? In we walk and there is Jeff meeting us at the door. Nice fellow and we hit it off right away. We make the introductions and tell him the wife wants a new truck. He asks the right questions and quickly discovers he’s working with a woman that knows trucks. Around the lot we go and I even spot a 20 year old faded red F150 pickup. Turns out Jeff drives that to work at the Dodge dealer. Good man and secure. I might have bought that, but it was not for sale. So the wife takes the 2500 out for a drive and decides she likes it, but the 3500 looks even better. A short time later and she’s the proud owner of a Hemi. Jeff did a great job and knows his products and services well. Further, he treats his customers right and took good care of my wife. Why do so many sales reps deal with the man when we told them the truck for was the wife? Silly. No Jeff. He knew who the customer was and treated her right. Further, me made the arrangements for the spray-in bed liner and gooseneck hitch in the bed. He even offered a custom trailer hookup in the bed to augment the hookup on the bumper. I never thought of that and it was greatly appreciated. Throughout the experience, Jeff was excellent and I highly recommend his services and Safford Dodge for anyone’s new vehicle needs. We never did make it to the Chevy dealer. No need. More

David Rawlings was excellent. Appreciated his knowledge and honesty on the vehicles we were interested in. There was no "high-pressure" sales techniques which was also appreciated. Thanks, th and honesty on the vehicles we were interested in. There was no "high-pressure" sales techniques which was also appreciated. Thanks, th More

Hello, This is my second new Jeep purchased from Safford Hello, This is my second new Jeep purchased from Safford of Warrenton. EVERYONE there, especially Jeff, Mike, JC and Barry, are WONDERFUL! They l Hello, This is my second new Jeep purchased from Safford of Warrenton. EVERYONE there, especially Jeff, Mike, JC and Barry, are WONDERFUL! They listen, they care, and they help! Yes, they are in the business of selling vehicles, but they make it easy! I came in wanting one vehicle and left with one even better! Jeff was patient, informative, helpful and supportive! Mike was fair and fun! JC was patient and creative! Barry was really informative! He explained the financing and the service plans. Even things about the vehicle that I didn't know. These are the reasons I went back to Safford of Warrenton. I will probably be back there again! Thank you! More

Jeff Billak has sold me two cars in the past 3 months. Moved onto a mountain, and he knew what I needed! He was able to explain the differences between what my original choices were and why they weren't n Moved onto a mountain, and he knew what I needed! He was able to explain the differences between what my original choices were and why they weren't necessarily applicable to my situation. Ray Wood also took me around the lot while Jeff was with another customer who had an appointment (I didn't, just showed up), and was just as, if not more knowledgeable about the 2014 Ram I was buying. Mike Smith was the hero of getting me financed. Because of my recent return from Afghanistan, Mike took it upon himself to LITERALLY CALL the underwriters to provide me a better loan situation. The night I bought this vehicle, my mountain took 5 inches of snow, and is not under contract to be plowed. Needless to say, I was able to make it safe to work the next day (Traded in a Mustang). The Ram probably saved my life. More

The worst car repair I have experienced in 30 years. Over charged, had return twice for faulty workmanship and finally had to go to another repair shop to actually complete the work properly. The recep Over charged, had return twice for faulty workmanship and finally had to go to another repair shop to actually complete the work properly. The receptionist at Safford advised me to not return because the dealership and repair shop is "unethical." The repair shop manager lied to me as to what they did. The knocked a hole in my radiator, cost me $400.00 to replace. The repair shop that actually repair my van said Safford Chrysler is notorious for this bush league repair and over charging. STAY AWAY!!! I have never written a bad review before but after my treatment at Safford I had to say something. More

I had a great experience overall, the sales staff was polite and helpful. I would recommend this dealer to anyone who is in the market for a new or used car. polite and helpful. I would recommend this dealer to anyone who is in the market for a new or used car. More