Safford Chrysler Jeep Dodge Ram of Warrenton

WONDERFUL EXPERIENCE and loving our new truck! My husband and I purchased our truck from Safford of Warrenton and cannot say enough wonderful things about our experience. We have purchased 3 cars My husband and I purchased our truck from Safford of Warrenton and cannot say enough wonderful things about our experience. We have purchased 3 cars in the last 14 months and this dealer by far was the best to work with. The sales man Sam Mingle, sales manager Tony Nardelli and finance guy were all a pleasure to work with and we were in and out quickly. We have two children and loved that they had a "play room" to keep them busy while we were doing the paperwork. They were not pushy, answered all questions and just all round fantastic to work with. More

Best car dealership I have ever been to The employees at Safford in Warrenton are among the nicest and helpful people I have ever met. After taking with Jeff Roberts about my particular sit The employees at Safford in Warrenton are among the nicest and helpful people I have ever met. After taking with Jeff Roberts about my particular situation in needing a new car, he invited me to come by the dealership and take some of the Jeeps out for a test drive. He promised that he would work hard to get a lease payment that worked with my budget and my special circumstances. He introduced me to Jennifer Heckethorn who then helped me every step along the way with driving a few different cars before I settled on the Dodge Dart STX. John in financing was very efficient and kind, and he got the paperwork done in no time flat. I was out of the dealership in less than two hours, and i am very pleased with my new car. Thank you, everyone, at Safford. Keep up the excellent customer service. More

Pre-Owned Jeep Purchase There are not enough adequate words to describe the level of customer service my family and I received at Safford Chrysler Jeep Dodge Ram of Warrenton There are not enough adequate words to describe the level of customer service my family and I received at Safford Chrysler Jeep Dodge Ram of Warrenton. Car shopping with three small kids would seem like the makings of a nightmare, but this team was amazing at meeting ALL of our needs, going above and beyond to make sure EVERYONE remained happy through the entire car buying process. More

Inept Finance Department If you live in Prince William County or any other county that requires an emissions test, I would not recommend buying a car from this dealership. If you live in Prince William County or any other county that requires an emissions test, I would not recommend buying a car from this dealership. Three weeks after purchasing a vehicle, I receive a phone call from JC in their finance department telling me he never received my down payment for the vehicle I purchased. I distinctly remember giving him my credit card and him having it for quite a while. He even left the office for an extended period of time, which made me think he must have ran my credit card at some point. I checked my credit card statement while on the phone with him, and come to find out he never he even ran the card. It’s amazing that the company was willing to let someone leave the dealership with paying a sizable down payment. After I checked my statement, I immediately gave him the credit card information so he could process the payment. I was very cooperative, as I'm sure other people in my situation would have probably played hardball at that point. I also asked JC as to when my permanent tags would be ready as I had not received them yet, and it had been 3 weeks. Fifteen minutes later, JC called me back again and told me that they never ran an emissions test on the vehicle and that I now had to get one done before I could get my tags. With less than a week to spare on my temporary tag, and being out of town that last week, there was nothing I could do. JC said to me “ Yeah I guess I forgot to tell you to do that.” Thanks JC, I appreciate that. This meant that I had to get the vehicle back home to quickly an emissions test done so we could get the permanent tags as soon as possible before the temporary ones expire. I was under the impression that all dealerships had to run an emissions test on their vehicles, but apparently that is only the case for certain counties in Virginia. My sales rep Bob called me later that evening and said the dealership does not run emissions tests on used vehicles because it is not required in Fauquier County. Regardless, anybody who lives in a county such as Prince William, Fairfax, Arlington or Loudoun Counties should probably not buy from this dealership as they do not run emissions test on used vehicles, according to my sales rep Bob. For all you know, there could be something severely wrong with the vehicle’s emissions output and you nor the dealership would know. You would think that this is something that would be checked on regardless of whether it is required in the county or not. I even emailed the General Manager Kevin Myers at Safford Warrenton about his Finance Manager JC’s inability to run the down payment for 3 weeks as well as not telling me that I had to get an emissions test done until a week before my temporary tags expired. I never received an email response nor a phone call back. I guess it was not a priority of his that his Finance Manager forgets to run down payments and fails to tell his customers that they are responsible for obtaining the emissions test and not the dealership. Bob was a great sales rep and the vehicle I purchased was excellent, but my experience with the Finance department was abhorrent and the GM’s lack of care about the situation is a bit unsettling. More

Truck serviced and bought a car Our salesman, Ray Wood no matter the amount of time that has passed always remembers us and vehicles we are interested in. He is more of then a salesm Our salesman, Ray Wood no matter the amount of time that has passed always remembers us and vehicles we are interested in. He is more of then a salesman he is a vehicle mentor and friend every time we are at the dealership. My husband has recommended him to every person he knows that has a Ram. Today we bought a used vehicle while our Ram was being serviced. Ray provides us a sense of truthfulness and assurance every single time. As a military family we have lived in four states and visited multiple Dodge dealerships and this is by far the best one yet. We drive an hour each way for this exceptional service. More

Pre-Owned Purchase - GMC Yukon Denali XL The team at Safford Chrysler Jeep Dodge Ram of Warrenton were extremely professional while also being friendly. Everyone from the General Manager of S The team at Safford Chrysler Jeep Dodge Ram of Warrenton were extremely professional while also being friendly. Everyone from the General Manager of Sales (Tony), to my Internet Sales rep (Lauran), my sales rep (Lori), Jeff and a host of others...were attentive both during our email inquiries and the actual day of our purchase. Even though this dealership didn't specialize in GMC vehicles, there were members of the team that possessed a wealth of knowledge of the 2012 Yukon Denali XL. I received a price that I could live with and a buying experience that made the 2-3 hours spent in the dealership worthwhile. Oh! They even beat my pre-approved loan rate by more than .75%! So, glad we made the decision to purchase from this dealership! :0) More