Safford Chrysler Jeep Dodge Ram of Warrenton

Super friendly staff looking out for our needs The staff at Safford were extremely friendly and accommodating to our budget needs. They worked with us over a 3 day period and were not pushy at all. The staff at Safford were extremely friendly and accommodating to our budget needs. They worked with us over a 3 day period and were not pushy at all. Ray was the best salesman! More

Great Buying Experience - Good Deal Too! The Safford Chrysler Jeep Dodge Ram of Warrenton folks were great to work with. We used TrueCar and the dealer honored the price we were given on the The Safford Chrysler Jeep Dodge Ram of Warrenton folks were great to work with. We used TrueCar and the dealer honored the price we were given on the web. Hats off to Tony Nardelli - he made the whole buying experience as pleasant as possible. More

Another Ram from Ray Can't express it enough about this dealership and their service! You want a great truck and great service talk to Ray Wood. This dealership will work Can't express it enough about this dealership and their service! You want a great truck and great service talk to Ray Wood. This dealership will work with you and make sure you leave the lot happy. This is our fourth vehicle from this dealership so that should give you an idea of why we go back. We will continue to spread the word of this dealership. We drive over an hour for a reason. They are great!!!! More

New Jeep The price was fantastic. Good trade in value. I did not feel any pressure to buy. Everyone was appreciative that I came in and worked diligently to fi The price was fantastic. Good trade in value. I did not feel any pressure to buy. Everyone was appreciative that I came in and worked diligently to find the car I wanted. More

Awesome Experience Jeff Billak was the kindest, most honest sales consultant we have worked with. My husband and I were very appreciate of Jeff's time and expertise in t Jeff Billak was the kindest, most honest sales consultant we have worked with. My husband and I were very appreciate of Jeff's time and expertise in the sales process. We are very happy about our purchase and that's not often said during the car buying process. Jeff helped us to meet our price point and we happy with the Compass car features. Thank you to Jeff and Safford for helping us to find the right next car for our family. More

Used Audi S5 purchase I was car shopping for two months over the Internet, and phone. Many dealerships basically ignored me and for the most part made buying this car a hug I was car shopping for two months over the Internet, and phone. Many dealerships basically ignored me and for the most part made buying this car a huge challenge. When I contacted Dwight at Safford I was greeted with an over the top helpful staff! They facilitated the purchase so well that when I arrived to pick up the car from about 7 hours away, all I had to do was test drive it, sign the paperwork, and drive my car away! Amazing group of people that will bend over backwards and I truly appreciate them! More

Sales with a smile Sam was very pleasant and answered all of our questions and concerns with a smile. We would recommend anybody to come to Safford and see Sam. Sam was very pleasant and answered all of our questions and concerns with a smile. We would recommend anybody to come to Safford and see Sam. More

After a few bad dealer experiences I finally had a good one I purchased a new truck from Safford Warrenton after several months of searching and even walking out of another dealer's showroom. I worked with Mark I purchased a new truck from Safford Warrenton after several months of searching and even walking out of another dealer's showroom. I worked with Mark initially, and over the phone he gave me a TRUECAR price that I really liked so I decided to buy. No gimmicks when I got there Tony honored everything that was discussed over the phone and internet. It took several hours to complete the transaction since I am rather meticulous with the paperwork and they had to bring my truck to the dealership from another location, but everyone was friendly and helpful while I waited. I had a great rate from my bank for financing but they still managed to beat as well. JC was able to find me some extra price cuts before I finished signing so I was happy with that as well. Making a large purchase can be very frustrating and stressful so I was happy that the crew at Safford mad the process as pain free as possible. More

Bad situation, very hard to resolve but they stepped up Please read the following review I posted last month. All facts remain the same with the exception that upon filing this review on line and getting t Please read the following review I posted last month. All facts remain the same with the exception that upon filing this review on line and getting the General Manager involved a very amicable resolution was obtained. It took far to long with far to many challenges and time for the customer but in the end they were fair and so far the A/C is still operational. Jim is fair and wants to ensure a high level of service but can only resolve what he is informed of. In the last 30K miles Safford has installed 6 A/C compressors. Two failed on the drive away from the dealer, two others failed in less than a year and were not covered under warranty since my mileage exceeded 12K. I spent hours and hours dealing with Ram corporate customer service and they were able to reimburse me for some expenses. Currently been at the dealer for over 7 days for another compressor replacement. 10 months and 14K miles. I replaced the compressor at the dealers suggestion with a re-manufactured compressor from a non OEM vendor for higher quality and longer warranty. Well I now find out that since it failed again the warranty will not be available on the replacement unless the low pressure and liquid line are also replaced to ensure no debris in system. This makes sense. Other than 10 months ago when they installed the compressor that failed they did not replace those lines and I had to return due to not functioning immediately after picking up the truck. The Service director said that he was sorry and then discovered that the lines were clogged and they were replaced and I paid for the parts since labor should have been included initially. Well Well Well, imagine the compressor not lasting a year due to it pumping debris until so clogged would not work. So I receive a call from them, no warranty coverage on labor and none on parts other than the compressor. $1250.00. I consult specific to the automotive industry in best practices and customer service. A dealer has a minimum of 70-75% gross profit on labor and over 40% gross profit on parts. Why would the dealer not look at the crazy circumstances of so many errors that have nothing to do with the consumer and make a consideration on adjusting the labor or parts. I feel it should be free since they are the ones that failed to perform the repairs correctly causing the compressor to fail. But even if not for free how could a writer make a call to a customer and quote full $115 per hour and parts at retail list plus. To understand what this facilities culture is. I called on Monday, 3 days after my vehicle arrived for a scheduled appointment to get a status. Yes you read correctly. 3 business days to diagnose challenge. Now of course they did not call before parts cut off so part they need not arrive until Wednesday. I called service director, was on hold and he was interrupted by customer and I placed a message on Monday evening. It is now Friday and I have not received any communication. No return call on Tuesday. No call on Wednesday saying that part arrived, No call on Thursday saying sorry we are a day late and now Friday and no call. If I were providing consulting services to this organization this example and ones I have read here clearly show a culture of service that is poor and the QC process is non existent. More

Great dealership After several disappointing experiences with other Jeep dealerships, it was a welcome change to work with the team at Safford. Should have started and After several disappointing experiences with other Jeep dealerships, it was a welcome change to work with the team at Safford. Should have started and ended our car buying here. Would definitely recommend. Jeff Roberts, Tony Nardelli, Bill Hildebrandt, and JC Croft were extremely helpful and a pleasure to work with. More