Safford Chrysler Jeep Dodge Ram of Warrenton

Felt unappreciated I had brought my Jeep in to have them listen to where a certain noise was coming from. I explained roughly where it was coming from and how long it to I had brought my Jeep in to have them listen to where a certain noise was coming from. I explained roughly where it was coming from and how long it took for it to really be heard. They took it in and a few hours called me saying I had warped rotors. I've never had issues with my braking system, but I trusted them because they deal with jeeps on a regular basis. $400 later after they only resurfaced them (you can my brand new ones at half that price, but again they did the work that I trusted them to do and they deserved to be paid) paid them, pick up my jeep and 10 minutes into the drive IT WAS MAKING THE SAME SOUND!! Called back and explained it's making the same noise and took the jeep back the next day. After waiting all day they finally called, sounding upset with me because their mechanics took it for a spin to listen to the sound and it took the heir whole lunch until it made the noise but they couldn't pin point where it's coming from. Went to pick it up and the Manager Justin was defending his mechanic for his lack of knowledge of Jeeps, because the noise ended up being something more serious than a "warped rotor" that they swear was warped and that the noise was "definitely coming from the braking system and that I should put brand new brakes on" when I had just had all new brakes put on a week before. The issue was the drive shaft. Never will I bring my Jeep back nor will tell anyone to take their Jeep here. They're over-priced for xxxxty service. More

Poor communication and makes excuses I purchased a used Jeep from a different dealer; there was an electrical problem discovered the first day I took possession. The other dealer did not I purchased a used Jeep from a different dealer; there was an electrical problem discovered the first day I took possession. The other dealer did not want to tackle the electrical problem, since it was not their brand, so they paid to have Safford's service center complete the diagnostics and repair being Jeep specialists. I contacted Safford directly to give them a complete overview of the symptoms and told them what I thought was causing the problems. They were very friendly at first, until they actually had the vehicle in their possession. I waited several days and called for an update, I was told it was still being diagnosed, the technician assigned to my vehicle wasn't there that day, so i requested that he call me. After no return call for more than 24hrs, I called again and was told this time the technician was at lunch and the vehicle was still being diagnosed. I requested again that he call me with an update to let me know what he has ruled out. Again no return call for more than 24hrs. I called a 3rd time, no surprise they were still diagnosing and the technician was not available. The 3rd time I was given the option to leave a voice mail for the technician and in the message I explained that I needed an update as to what was going on because I had a trip that would need to be postponed and just needed some kind of communication. Again... 24hrs, no response. I called the dealer again and was given the same runaround of it's being diagnosed and the technician is not available. At that time I demanded that someone find out what was going on and give me an update. In response, the same girl who had been telling me for days that the Jeep was being diagnosed left a message that she had talked to the technician and they had called the dealer where I purchased the Jeep and told them what was going on and she was sorry for the inconvenience but she thought they should've called me by now. The rest of her message was that they could not diagnose my vehicle until a new battery was purchased for $400 and after that they would just start replacing control modules at $420 each until they figured out what was causing the phantom electrical issues, but they can't start diagnosing without a fresh battery... this after she told me multiple times they were already diagnosing it, then she leaves a message to say they had not even started diagnosing it because they won't do it without a fresh battery? I called back, got the same girl, explained to her that even if they truly had called the other dealer requesting authorization to replace the battery, she should have told me the same info the numerous times I asked for an update, and that even if she had specifically requested the other dealership contact me, her technician should have responded to my numerous messages that said I had not received an update and I also told her she should not have told me they were in the process of diagnosing the symptoms of they had not even started. I demanded to speak to the technician who was servicing my vehicle, because before they start replacing random modules at $420 each I wanted to make sure they first checked what I already knew was wrong. The female transferred me to the technician who identified himself as the one who was assigned to my vehicle. During the conversation I asked about the control module and he said, "if I didn't say you need a new one then you don't need a new one" and when I asked if he had even looked at it, he said "how would I know I'm not the one working on your vehicle". This was the guy who the female employee told me WAS the technician working on my Jeep AND the male employee also identified himself as the person who was supposedly assigned the vehicle yet he passed the buck when I asked if he even checked the broken part? At that point I asked for their manager. He immediately confirmed that what I had told them was broken was the first thing written on the ticket that needed to be replaced. The other technician said it didn't need to be replaced and that he wasn't even sure it had been looked at. The manager was fine, didn't get rude like the first two employees. The day after bringing my vehicle home I checked under the hood, the service record says Safford performed a 23 point inspection but the coolant reservoir was bone dry. Not a drop of liquid in it. My radiator had fluid, luckily. How does a professional mechanic miss that on an inspection that includes checking fliuds? My coolant level was fine before taking it in to them. And the level hasn't changed since I refilled it so I'm not sure how it drained in the two weeks time Safford had it to begin with. Poor communication. Deceptive responses. Passing the blame. Not giving knowledgeable responses. Rude reations to being called out on blowing me off. Two weeks to repair two 'plug n play' components that required no more than a couple screws and a reprogram of the key. All I know is nothing got done until I asked for their manager, I should've asked for him a lot sooner. More

Fantastic experience I came to this dealership on a whim and am very glad I did, I saw Ray outsideand we had spoken numerously before when we both had Challengers. He wa I came to this dealership on a whim and am very glad I did, I saw Ray outsideand we had spoken numerously before when we both had Challengers. He was very straight up and honest with me so I am unsure why I didnt purchase from him before. He showed me all his 1500's and I fell in love with a Stinger Yellow. He made the trade in, purchase and buying experience a pleasure. They gave me a thousand more for my trade in than Carmax as well as a great price on the 1500. CJ in finance was also great. Will definitely be purchasing from Ray in the future! More

Wonderful, stress-free car buying experience I purchased a vehicle from this dealership in February 2016. It was well worth the 150-mile drive for the exact vehicle and options combination I was I purchased a vehicle from this dealership in February 2016. It was well worth the 150-mile drive for the exact vehicle and options combination I was looking for, not to mention the best price in a 500-mile radius. Sam Mingle was honest and easygoing...almost to the point that I was skeptical until the ink dried. After having been to multiple dealerships with high-pressure sales tactics, I couldn't have been happier with my experience. I was in and out in less than an hour. I would purchase here again in a heartbeat. More

Great buying experience!! I've been a customer (service department) of Safford Jeep of Warrenton since it opened. I was recently in the market for a new jeep and hoped that I I've been a customer (service department) of Safford Jeep of Warrenton since it opened. I was recently in the market for a new jeep and hoped that I would be able to find the best deal at my local dealership. They did not let me down! Mark Rhein was my salesman and he was fantastic. Very knowledgeable and laid back. He called me at all the right times and was able to work out a great deal. He made the buying process enjoyable. More

Easy going and personal This is my second Jeep purchase from Safford, though I have dealt with many dealerships. These guys treat you with respect, do not try to pressure you This is my second Jeep purchase from Safford, though I have dealt with many dealerships. These guys treat you with respect, do not try to pressure you or shoehorn you into whatever they have on hand, and most importantly are straight up honest. At other dealerships I always feel they are trying to pull a fast one on me, Safford does not do that. More

Third new car purchase. Great staff. This was my third new car purchase at this dealership. Sam Mingle was a great salesman. Not pushy, and knew the product line. Knowledgeable to expl This was my third new car purchase at this dealership. Sam Mingle was a great salesman. Not pushy, and knew the product line. Knowledgeable to explain the differences in models and packages. Brendan appears to have always been there, and willing to work with the buyer. I also like the service department very much, and they are also super to deal with. Thanks Again. More

Best buying experience Jeff Billak is one of the best salesman that I have ever had. His experience and knowledge was greatly appreciated. I got the jeep that I wanted and Jeff Billak is one of the best salesman that I have ever had. His experience and knowledge was greatly appreciated. I got the jeep that I wanted and I love the color Hydro blue. I even hugged him before I left in my new 2016 Jeep Wrangler because I was so excited about my buying experience. Thanks Again More

Great first car buying experience! Sam Mingle did an excellent job meeting my needs and guiding me as this was my first time buying a car. He kept my ideal car in mind as well as my bud Sam Mingle did an excellent job meeting my needs and guiding me as this was my first time buying a car. He kept my ideal car in mind as well as my budget, and I am absolutely in love with my new 2016 Jeep Compass. I recommend this dealer to anyone and will never forget how smoothly my first experience went. Thanks Sam! More

Great Car Buying Experience Mark Rhein and the staff are great. They weren't pushy. They worked with me, I got exactly what I wanted. Would go back again. Mark Rhein and the staff are great. They weren't pushy. They worked with me, I got exactly what I wanted. Would go back again. More