Safford Chrysler Jeep Dodge Ram of Warrenton

The day of Purchase the staff was Top Notch outside of the person who sold me the car. he was VERY inexperienced and really couldnt answer many question which caused the Manager to get involved. Our finan the person who sold me the car. he was VERY inexperienced and really couldnt answer many question which caused the Manager to get involved. Our finance person the day of was amazing as always. Once we got the car the Manager came out and was answering any questions I had and apologizing for the sellers inexperience. TOP NOTCH the day of. Within 24 hours error codes started popping up on the dash. I received a call from my wife stating that she was back at the dealer and the car was being serviced. Please note while 3 kids including a 1 & 3 year old were in the car. I come in and go right up to the manager basically telling him that whats going on is unacceptable and if there is a serious problem we will have the discussion of them giving me my trade in back and them taking this car back. He stays totally calm and tells me lets see what the problem is first, hes sorry for this inconvenience but then adds " yuh know its a car and this happens". This sent me over the edge as this IS NOT WHAT SHOULD HAPPEN. He stays calm and basically repeats what he says earlier. I approach my wife who is talking with Omar and he is still pleasant as always says can we get you into another car for the time being to which I reply" no, why so that one could have issues in 24 hours too" he says I totally understand and goes back to what he was doing. The next person that comes up to us is Carlos. Basically apologizes for the inconvenience etc... but then states " Yuh know it is a car and these kind of things happen". To which I reply which , actually no it doesnt, your brand new car shouldnt have issues less than 24 hours causing you to have it in the shop already. He states again I understand but it is a car and it happens. SO i look at him and tell him. Hey I know how getting a new car works and under no circumstance is it ok for a brand new car to have issues IMMEDIATELY. So what does Carlos do, he repeats it again. At this point I realize what he is doing. This person no longer was a Salesman, he was acting like a thug by trying to now get a rise out of me. I know this because WHAT CAR DEALERSHIP ON THE PLANET would say in front of people on the sales floor that are trying to buy new cars that "Hey sometimes our cars just break within 24 hours". So by this time I just went into the room with my kids and he walked away. The kicker to the story is my wife spoke with Carlos earlier in the week when she came in and we came back on Friday to BUY THE CAR FROM CARLOS. We asked for him when we came in but he was out. Long story short, I applaud the manager for how he was those 2 days. Cool Calm and Collected. I dont understand this mentality of "Hey sometimes we sell a problem" but if thats the dealerships mentality now, I cant change that. The next issue is something happened where we couldnt use our tags we had on the previous vehicle because of some issue with the DMV, which got resolved with a simple phone call from us. We got temporary tags but we tried 4 maybe 5 times to get someone to call us back so we could finish the paperwork needed this week. Long story short this is our 4th Safford vehicle in maybe 8 years and we have NEVER had an issue like these previously. We have never felt like we were being scammed or overcharged and we actually enjoyed the process up until this time. These reasons are why we wouldnt go to our local dealership, we would drive 45 minutes out of the way to go to Safford. I can without a doubt say we will no longer purchase a vehicle from Safford of Warrenton. This was a hands down classic example of you are the greatest person in the world when we want you to buy and after that you are absolutely nothing and not worth our time. We received no follow up phone call apologizing or even seeing how the car was. More

Scheduling problems Although the people were nice and worked with me, it took over a week to get a battery replaced and the electrical system tested (luckily it has seeme Although the people were nice and worked with me, it took over a week to get a battery replaced and the electrical system tested (luckily it has seemed to have worked). This may be just a fluke, but I was told there were several Techs out for vacation & paternity leave. This just speaks to bad planning, but the service itself was good when it finally happened. More

Great people, and great service I got in for service quickly and the problem was explained in clear terms Everyone was very helpful and I was taken care of in a timely manner. I got in for service quickly and the problem was explained in clear terms Everyone was very helpful and I was taken care of in a timely manner. More

Slow service Service department unable to schedule, get parts, and repair in an acceptable period of time. It took 2.5 weeks for them to diagnose, get a simple par Service department unable to schedule, get parts, and repair in an acceptable period of time. It took 2.5 weeks for them to diagnose, get a simple part, and repair my Jeep Grand Cherokee. This is my company vehicle and I must have it to make a living. This was not the service writer’s fault. Their service management is a mess, completely out of control, incompetent, and needs to be replaced. I will never go here again and will drive 35 miles further to another dealership for service. The Owner of this dealership needs to wake up and realize the service department is crashing and costumers are pissed off and going to competitors. Fix it or go extinct. More

Awesome Experience The people at Safford of Warrenton were awesome especially my man Carlos Gomez this is my first Dodge of any kind and they all made this Experience a The people at Safford of Warrenton were awesome especially my man Carlos Gomez this is my first Dodge of any kind and they all made this Experience awesome if you are looking for a vehicle Don’t buy one until you see the folks at Safford Of Warrenton More

Great Service We were traveling to take our son to college and we had a flat tire. The dealership was really backed up and it could be two days before they got to We were traveling to take our son to college and we had a flat tire. The dealership was really backed up and it could be two days before they got to us. Once I explained the situation the found a time to get us into the service center. Once they found us a spot it only took them and hour to get us back on the road. Great people to talk to and deal with. Outstanding service all the way around. Thank you for all the help. More

Do not trust Chrysler of Safford dealership-They will rip u DO NOT BUY FROM SAFFORD DEALERSHIP in Warrenton VA!!!! Or Chrysler or DO NOT buy the Warranty, It is a rip off. They charge you and than don't honor i DO NOT BUY FROM SAFFORD DEALERSHIP in Warrenton VA!!!! Or Chrysler or DO NOT buy the Warranty, It is a rip off. They charge you and than don't honor it!! They tell many lies to get out of paying for the repairs and to get out of the Warranty have already paid for. I have bought many cars and would never recommend Chrysler!! Look at all the other reviews before buying. More

Efficient and friendly Made a call to set up recall service - got an appointment the next day. Showed up and dropped off car a little early. Was expecting a full day’s wait, Made a call to set up recall service - got an appointment the next day. Showed up and dropped off car a little early. Was expecting a full day’s wait, but was pleasantly surprised to get a call at noon telling me my car was ready! Car was clean parked right in front. No issues - which says a lot these days. Very pleased with the whole effort. Safford Dodge is now number 1 in my book! More

Quick and courteous Fast service, very accommodating. I had a 9 am appointment, was in an out by 11 am. Had oil filter change, tire rotate and state inspection. Fast service, very accommodating. I had a 9 am appointment, was in an out by 11 am. Had oil filter change, tire rotate and state inspection. More

Outstanding service and support Safford! The support and service experience has always been top notch. I have been a customer for many years and found the set ice and support team to be the b The support and service experience has always been top notch. I have been a customer for many years and found the set ice and support team to be the best. In the past i have had less then desirable experience with other car dealerships but Safford has been the best in both sales and service. More