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Safford Chrysler Jeep Dodge Ram FIAT of Springfield

Springfield, VA

3.9
673 Reviews

7611 Loisdale Rd

Springfield, VA

22150

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Showing 673 reviews

January 23, 2023

I have had my Ram 2500 in for serve 4 times they they still can’t fix the pulling to the right. It’s a brand new truck 15K miles on it. Don’t bring your trucks here they won’t be look at. More

by moitamark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James, one of the owners
Jan 24, 2023 -

Safford Chrysler Jeep Dodge Ram FIAT of Springfield responded

We are very sorry to hear about this, moitamark. Your feedback is very important to us and has been given to our management team who would like to speak with you about it. Unfortunately, we are unable to locate contact information based on the name on your review. Please reach out to our Service Manager, Brett Owens at your convenience at (703) 866-1700.

January 19, 2023

Only one place I can trust the most. Never disappointed. Always satisfied. Staffs are nice and kind. Technician has knowledge. More

by Q
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin, Chris, Brandon
Jan 24, 2023 -

Safford Chrysler Jeep Dodge Ram FIAT of Springfield responded

We are thrilled to hear that, Q! Thank you

January 06, 2023

The service team was friendly and welcoming. They also kept my informed throughout the process of servicing my car; from recommendations to packages available to me. More

by Addodankwa17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett, Osbaldo
Jan 24, 2023 -

Safford Chrysler Jeep Dodge Ram FIAT of Springfield responded

We're happy to hear that, thank you!

January 02, 2023

Once you buy from them and took your, they will not care after when you bring back for some issues and the sales man said it will be cover under warranty. This is my second time buying car from this dealers More

by Balisong1500
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mahmoud
Jan 06, 2023 -

Safford Chrysler Jeep Dodge Ram FIAT of Springfield responded

We are very sorry and surprised to hear this. This information is very important to us and has been given to our management team who would like to speak with you about it. Unfortunately we are unable to locate your records and contact information based on the name on your review. Please reach out at your convenience at (703) 866-1700.

Jan 07, 2023 -

Balisong1500 responded

I bought my 2019 Jeep Wrangler from this dealership on October 18, 2022 and I saw a couple of minor issues which is the missing push start cover and rear bumper red plastic reflector and I mentioned and pointed out to a salesman and he told me that it should cover under warranty which is I take his word for it since this is my second time buying car here. While I'm waiting for all the paperwork of course they clean the car and finally done signing all paperwork and get the key and re inspect the car one more time and I found the left rear tail light has moisture due to crack lens and also tell the salesman and of course same response from him it should be cover under warranty when I bring back the car for service so I drop off my Jeep to service for This issues knowing they will take care of it and when the service advisor talk to me saying that all the parts was SOP and having a thanksgiving holiday that week I was advice to pick my Jeep and they will called me as soon as they get the parts on hand , and I keep waiting for their call but never heard from them so I decided to text service advisor at Dec. 2 and he told me that the claim adjuster will not cover any of them. And that's really make me unhappy because at first they told me that he got the approval and the parts was SOP and then they are saying that none of them will be cover. So I text my salesman on Dec. 17 about this issue, since then never heard from him, And as par as I know besides the 100K power train warranty I bought a bumper to bumper warranty that is offer to me by the loan officer. This is why I wrote this review it's all base on my experience they really treated you good when you try to buy a car but once you bought the car and have some issues they really don't care about it even though that you trust their word telling you that it should be cover under warranty. DON'T BELIEVE ON WHAT THEY SAID BETTER TO PUT IN PAPER THAN TRUSTING SOME PEOPLE THAT ALL THEY CARE ABOUT IS TO MAKE SALE !!!!!

December 30, 2022

Kept my car all day and offered a free car wash when I was picking it up. Curious as to why then didn't just wash it the prior day. Service personnel seemed more interested in their phone conversations t More

by Prock84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know
Jan 06, 2023 -

Safford Chrysler Jeep Dodge Ram FIAT of Springfield responded

Thank you for taking the time to share your feedback with us. This information is very important to us and has been given to our management team to review for improvements to our process to better assist our clients moving forward.

December 20, 2022

Great service. Multi-point inspection was completed, and my washer fluid was topped off. Air pressure was set to my liking and what the manufacturer suggests. More

by DJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RJ
Jan 06, 2023 -

Safford Chrysler Jeep Dodge Ram FIAT of Springfield responded

Great to hear, thank you!

December 03, 2022

My experience with Safford was extremely satisfying in November of 2022. I also add, this was my second experience purchasing a vehicle at Safford. The first was in 2009. More

by SDP
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Freddie
Dec 07, 2022 -

Safford Chrysler Jeep Dodge Ram FIAT of Springfield responded

We are so happy to hear that, thank you! Congratulations on your new ride - Enjoy!

November 12, 2022

Excellent Service! Very professional, friendly. Well informed as it related to my vehicles required service needs. More

by Silvershadow1974RR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Osbaldo “FRANCISO” Velis
Nov 21, 2022 -

Safford Chrysler Jeep Dodge Ram FIAT of Springfield responded

We're so happy to hear that, thank you!

November 08, 2022

Always amazing customer service. I never have any complaints and I am a very observant person. The personnel always goes far and beyond in ensuring you are taken care of More

by Michael.duque10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Osbaldo
Nov 21, 2022 -

Safford Chrysler Jeep Dodge Ram FIAT of Springfield responded

We are so happy to hear that, Michael! Thank you

October 25, 2022

Great auto service department. I was greeted and helped as soon as I arrived. Great customer service received up dates/pictures during the entire process. Outstanding Job. Well Don More

by johnielee2003
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Washington
Oct 31, 2022 -

Safford Chrysler Jeep Dodge Ram FIAT of Springfield responded

We are so happy to hear that, thank you!

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