Safford Chrysler Jeep Dodge Ram FIAT of Springfield

As a return customer, I couldn't say more positive things about this dealership. I explained to Sam what I was looking for and he found it. I went back to Sam after buying a new vehicle 6 months ago becaus about this dealership. I explained to Sam what I was looking for and he found it. I went back to Sam after buying a new vehicle 6 months ago because of his demeanor and attitude...he doesn't push the sale and doesn't bother you at all. I've had poor experiences at other dealerships and this one does not play games and I am shocked at how smooth both purchase experiences were. I was in and out in under 2 hours BOTH times. More

The experience we have with Sunny has been great. He went beyond the norm to make the deal happen. We are very please with the friendliness and good customer service from Mr. Sunny Thomas. We would definitel beyond the norm to make the deal happen. We are very please with the friendliness and good customer service from Mr. Sunny Thomas. We would definitely recommend others to him. More

I really LOVE this Service Dept at the Dealership. I have worked with Bob, Melissa, and Rocky, I have never walked into a Dealership, and was greeted like Family. This past year was a difficult year for me, worked with Bob, Melissa, and Rocky, I have never walked into a Dealership, and was greeted like Family. This past year was a difficult year for me, I Diagnosis with breast cancer, Bob, made sure my Car went in, and came out, where's I didn't have to sit n wait. He made sure I was ok, he checked on me, consulted with me about the time span on the Service of my car, he went the EXTRA MILE...My car Runs like I bought it yesturday, because of the guys that work in the Service Dept..I thank you for having such a great team at your Springfield location..LOVE THEM.. More

Bob has always gone the extra mile to help us timely fix our 3 chrysler cars! Sat. 3:50pm I called with a fuse blown on my Crossfire and by the time I arrived at the dealership at 4:15pm he was able to have our 3 chrysler cars! Sat. 3:50pm I called with a fuse blown on my Crossfire and by the time I arrived at the dealership at 4:15pm he was able to have the fuse fixed on the spot before a long trip I had the next morning. Just the piece of mind knowing the car was back in working order meant alot to me, and Bob always very helpful pointing out areas of upcoming service needs. He is accommodating of a busy mother of 5 schedule and usually very accurate on how long a particular service visit will take which is greatly appreciated. More

Errett "Sonny" Thomas charmed my wife and I into purchasing the vehicle of our choice. I had reviewed many vehicles and offers from various dealership, however, we were taken by the professiona into purchasing the vehicle of our choice. I had reviewed many vehicles and offers from various dealership, however, we were taken by the professionalism, integrity and courtesy of Sonny. He spoke with us, taking the time to gain an understanding of what we want, then searched their inventory to find selections, presented us with vehicle options (give or take) that met or exceeded our needs. I want to say for the value of the vehicle, the price was fitting, yet it was matched to other dealerships' offers. The difference was Sonny and associate Safford staff. No pressure, no push, just customer service... More

Mr. Joe Denney was very prompt in working with me online about a new Chrysler 200. He took the time to listen to what I wanted and got me a lower interest rate. Great experience! There should be more Sales about a new Chrysler 200. He took the time to listen to what I wanted and got me a lower interest rate. Great experience! There should be more Sales Managers like him. Patricia Springfield, VA More

Mr. Mosser was very helpful and creative for getting me back into my NEW 2012 Jeep Cherokee. Litteraly get me back into my vechile, I was locked out! I placed my purse with the keys on the passenger seat back into my NEW 2012 Jeep Cherokee. Litteraly get me back into my vechile, I was locked out! I placed my purse with the keys on the passenger seat and closed the door, went around the back to close the hatchback and went to open the driver's door. To my surprise I was locked out of the vechile. I was able to get a key cut to open the door because I obtained my VIN # and key code. Mr. Mosser was very positive, calming and personable to work with....THANK YOU!!!! More

The experience I had at this dealership was outstanding. The salesperson that I worked with was looking out for my best interest and made sure that I got the best deal that I could. He not only showed me ca The salesperson that I worked with was looking out for my best interest and made sure that I got the best deal that I could. He not only showed me cars that I liked, but also other more affordable options with even better options inside. They really worked hard to get me a great price for a great car!! I would definitely recommend this dealership to anyone interested in buying a car. More

I own a 2010 Jeep Sahara which kept kicking out of first gear. Needless to say, it was a difficult problem to solve. I wanted to understand exactly why this problem was occurring and how it would be fixed gear. Needless to say, it was a difficult problem to solve. I wanted to understand exactly why this problem was occurring and how it would be fixed. Rocky, the service rep., asked the technician to save the bad part removed from my vehicle. The technician then sat with me to explain the entire transmission repair process. I was more than impressed and learned a great deal about shif rails and gear synchronization. Rocky called every day my Jeep was in the shop to keep me updated. My Jeep was polished and clean when the repairs were complete. Rocky even made a follow up call to ensure there were no more issues. I am very impressed by the service department at Safford Jeep in Springfield, Va. More

The customer service there is always great! The people are very friendly and they never tell me I need things that I dont need. They also offer coupons for different services and accessories. are very friendly and they never tell me I need things that I dont need. They also offer coupons for different services and accessories. More