Safford Chrysler Jeep Dodge Ram FIAT of Springfield

Mike Stroud was very helpful while not being the least bit pushy. He listened to what I said and went out of his way to make sure I got everything I wanted in my new car. bit pushy. He listened to what I said and went out of his way to make sure I got everything I wanted in my new car. More

Sunny Thomas; was and will always be my sale representative. I travelled from Reston to Chantilly, and then to Springfield just to work with Sunny. He is a really compassionate and concern for representative. I travelled from Reston to Chantilly, and then to Springfield just to work with Sunny. He is a really compassionate and concern for his customer type salesperson; he doesn't push or pressure you into a sale. For me this is my fourth Jeep that I purchases with Sunny and for me that says alot becuase I am not so easy to satisfy. My experience with Sunny has been such that when call him and describe what I want to purchase and say that I am on my way the vehicle will be there ready to go. Not once have I been disappointed - Sunny delivers without question. Every expereience has been better than the last becuase Sunny works with a good team of other individuals. Heather Reese; what can I say about here - she was GREAT. Her friendly attitute, interchange of encouragement, and kindness thoughout the process and her concern for the customer makes you want to have her as a friend. I don't think that she will every be paid enough for the personality that she delivered to me persoannly. In addition, she gae me some very good advice about my vehicle purchase and services offered by Stafford/Chrylser. Thank you for having such a lovely younglady such as Heather available to make the process work smotthly. Thanks you Stafford of Springfield, S A Jones (8/10/2012) More

"Sonny" Thomas was an excellent salesman. He knew every detail about the car, answered all of our questions, and clearly was in tune with the product. He was extremely friendly and did not "pus knew every detail about the car, answered all of our questions, and clearly was in tune with the product. He was extremely friendly and did not "push" the product or other services on us. He let the Jeep Overland vehicle make the sale and he served as our guide to understand the many features that the vehicle offered. My wife and I had shopped at several Jeep dealerships and the dealerships of other auto makers. It was amazing how much we learned from Sonny that we were not aware of from our experiences at other Jeep dealerships. We wanted a 2011 vehicle and others had told us that they just weren't available. Sonny found one for us right away. We were also confused about the differences between the Jeep Lareado X and the Jeep Grand Cherokee Limited. Sonny quickly and effectively explained the differences and introduced us to the Jeep Grand Cherokee Overland. It was quite an eye opening experience. He showed great patience with us, effectively demonstrated unknown features during our test drive, and made special efforts to get the car detailed and ready for the final sale. He followed up with us after the sale to answer a few questions that came up after we had driven the car for a few days. After many car purchases in the past, I can truly say this was my most enjoyable and satisfying car buying experience. We also had a very postitive experience with Heather Reese in the Safford Finance Department. She effectively explained the pros and cons of various financing options in easy to understand terms. Her detailed explanation of the benefits of the extended warranty was quite helpful and aided in our decision to purchase the program now instead of later. Ms. Reese also was not pushy and provided objective information to us so we could make our own decisions. The process was quick and seemless and we experienced no problems whatsoever with the financing process. We also had a positive experience with Gerri regarding Paint Sealant, Fabric/Leather Protection, Road Hazard, and Lojack packages. She thoroughly explained each service and did not try to force them on us. We were especially pleased about her approach. Overall our buying experience at Safford was very positive. Although we were close to being ready to purchase, the experienced staff at Safford made us comfortable enough to pull the trigger. We have no regrets and would gladly recommend the dealership to our friends and aquaintences. More

This was by far the best experience buying a car I have had since I have been buying cars. Sonny made everything so easy and understandable that it felt there was little for me to do. We chose to order a J had since I have been buying cars. Sonny made everything so easy and understandable that it felt there was little for me to do. We chose to order a Jeep Wrangler and were amazed at how easy the process was and how Sonny made everything so simple. Once the Jeep arrived the actual purchase process was done in less than an hour. We feel very confidant with our purchase and can't speak highly enough of the entire dealership and those that were involved in the entire purchase. The service department is incredible and extremely helpful. This is my observation after just one visit. We are incredibly happy with our choice in both the car we chose and the dealership! And because of our experience we will be bring more business to Safford...and Sonny! Absolutely the best experience we have ever had in buying a car. More

We went to trade our BMW in for this BMW we had seen online. Tony Williams did an excellent job at communicating with us, and gettting the car over from another lot to Safford Springfield VA. He also g online. Tony Williams did an excellent job at communicating with us, and gettting the car over from another lot to Safford Springfield VA. He also gave a very descriptive test drive route that was perfect and traffic free;-)To finalize our paperwork we worked with Heather Reese, she was Awesome with a capital "A"! Even though it was late she didn't rush through. She took her time, joked around with my kids and overall made us leave with a smile upon our faces! Upon driving off Mr. Tony stopped us and alerted that the Beltway was backed up with traffic, considering we are pretty new to the area, he gave us a perfect alternate route to take that was traffic free! Overall I would recommend this place to anyone looking to buy new or used! More

Excellent experience having Sam Mingle as a sales rep. Walked in, asked to test drive the Challenger I had been researching. After test drive named a price, which was accepted in less than two minutes. E Walked in, asked to test drive the Challenger I had been researching. After test drive named a price, which was accepted in less than two minutes. Entire process was painless. Longest part was filling out paperwork after agreement on price, but even that was relatively quick. Would highly recomend Sam to anyone looking for a no-hassle buying experience. Love the car! More

Our sales Rep, Roy Headley, was exceptional. He is "the" car salesman that we would love to encounter everytime we step foot on a car lot let alone purchase a vehicle. We were not harassed or pressur "the" car salesman that we would love to encounter everytime we step foot on a car lot let alone purchase a vehicle. We were not harassed or pressured into purchasing the two vehicles we did. Mr. Headley was professional and worked with us during the entire ordeal. We were and still are entirely satisfied with his service and professionalism. His approach is one to be envied!! More

My husband and I had an excellent experience with Safford. Sonny was very knowledgable and a great help in deciding the right model for us. Heather was also amazing in financing and made you feel at Safford. Sonny was very knowledgable and a great help in deciding the right model for us. Heather was also amazing in financing and made you feel at ease and comfortable with all your paperwork. I would recommend Safford to anyone who asked me where to do. More

Heather and Sonny are the most personable no pressure car dealer employees I have ever worked with in 20 years of buying vehicles. In the last 20 years this will be my 10th new car purchase and by far the ve dealer employees I have ever worked with in 20 years of buying vehicles. In the last 20 years this will be my 10th new car purchase and by far the very best. I was going to return to the Jeep dealership in Alexandria where I bought my first Jeep in 1997 but you have forever won my business. They were honest, honorable, committed, and personable. I own a small veteran owned business here in Northern Virginia that I opened 12 years ago. The level of attention I received was nothing less than "PERFECT" I would hope all of my employees would be as helpful and diligent when taking care of one of my customers. If you ever let either of these two employees go let me know so that I can hire them the same day to assist my company in its growth as they have assisted you to grow your business with one more SATISFIED customer!!!!! If it was up to me I think they both deserve a raise. More

Great service no hustle or hassle. The whole process was without pressure. They wanted to make sure I got what I wanted rather than just sell something on the lot. without pressure. They wanted to make sure I got what I wanted rather than just sell something on the lot. More