Safford Chrysler Jeep Dodge Ram FIAT of Springfield

Our sales Rep, Roy Headley, was exceptional. He is "the" car salesman that we would love to encounter everytime we step foot on a car lot let alone purchase a vehicle. We were not harassed or pressur "the" car salesman that we would love to encounter everytime we step foot on a car lot let alone purchase a vehicle. We were not harassed or pressured into purchasing the two vehicles we did. Mr. Headley was professional and worked with us during the entire ordeal. We were and still are entirely satisfied with his service and professionalism. His approach is one to be envied!! More

My husband and I had an excellent experience with Safford. Sonny was very knowledgable and a great help in deciding the right model for us. Heather was also amazing in financing and made you feel at Safford. Sonny was very knowledgable and a great help in deciding the right model for us. Heather was also amazing in financing and made you feel at ease and comfortable with all your paperwork. I would recommend Safford to anyone who asked me where to do. More

Heather and Sonny are the most personable no pressure car dealer employees I have ever worked with in 20 years of buying vehicles. In the last 20 years this will be my 10th new car purchase and by far the ve dealer employees I have ever worked with in 20 years of buying vehicles. In the last 20 years this will be my 10th new car purchase and by far the very best. I was going to return to the Jeep dealership in Alexandria where I bought my first Jeep in 1997 but you have forever won my business. They were honest, honorable, committed, and personable. I own a small veteran owned business here in Northern Virginia that I opened 12 years ago. The level of attention I received was nothing less than "PERFECT" I would hope all of my employees would be as helpful and diligent when taking care of one of my customers. If you ever let either of these two employees go let me know so that I can hire them the same day to assist my company in its growth as they have assisted you to grow your business with one more SATISFIED customer!!!!! If it was up to me I think they both deserve a raise. More

Great service no hustle or hassle. The whole process was without pressure. They wanted to make sure I got what I wanted rather than just sell something on the lot. without pressure. They wanted to make sure I got what I wanted rather than just sell something on the lot. More

Phenomenal customer service provided by Sonny Thomas yet again. He continues to be the sales representative that we go to for all of our family vehicle needs. His courteous, professional, and responsiven again. He continues to be the sales representative that we go to for all of our family vehicle needs. His courteous, professional, and responsiveness is exactly what we look for in a sales representative. He goes above and beyond to meet our needs. Safford of Springfield will continue to be our dealership of choice as a direct result of our experiences with Sonny. Thanks for hiring him. More

My wife and I recently bought a 2012 Dodge Grand Caravan at Safford of Springfield. The salesman was a very young-looking man named Younes Bekkali. He was the most patient, agreeable and genuinely cooperati at Safford of Springfield. The salesman was a very young-looking man named Younes Bekkali. He was the most patient, agreeable and genuinely cooperative automobile salesman anyone could possibly wish for. I strongly recommend Mr. Bekkali to any potential car buyer. We also endorse his associates and managers at Safford, even though I personally did not meet them all since I was not present on the first day of a two-day process. Even after spending hours with my wife on a Wednesday afternoon while agreeing on the exact price, the trade-in value of our 2007 Chrysler and the exact financing terms, and even after having paint sealant applied overnight to our new Caravan, Mr. Bekkali was gracious enough to entertain our "second thoughts" on Thursday evening without expressing any worry or argument. I truly appreciated his willingness to show us the Dodge Journey as we first considered cancelling our initial purchase, then finally decided to stick with the larger Caravan. He handled us with a simple, unhurried professionalism that seemed to come easily for him, even though the sun was about to set and the dealership would soon close for the evening. I have the impression that he is just a naturally friendly and honest person who has confidence in his product line and has the decency and good sense to let customers arrive at their own conclusions. After we signed all the papers, I was impressed when Mr. Bekkali unexpectedly took the time to configure our cell phones (which have Bluetooth capabilities we weren't even aware of) so they are now "paired" with our Grand Caravan's hands-free voice system. Now, if we get a call from a person already listed as a Contact, the dashboard will display the name of the incoming caller, as long as our cell phone is anywhere in the vehicle and is powered on. The only disadvantage to our new van is that it's 13 inches longer than our old one, so we will have more difficulty parking it, especially when parallel parking. We finally agreed that we will just have to live with this sole drawback, considering the numerous other advantages it offers. One other thing I really liked about Mr. Bekkali is that, before we signed all the finalizing papers, he wanted to find out if my wife was happy or not with her decision. He knew that she was not so thrilled about the parallel parking aspect, and therefore, he was actually concerned about her overall happiness. That quality in a salesman must be fairly rare, I think. What I would like Mr. Bekkali to know, and I now request DealerRater to please inform him of, is that my spouse is a person who takes pride in being a tough bargainer. She thinks one should not show enjoyment at winning while still sitting at a poker table, for example. Even when she gets a good deal, she is much less comfortable than I am to say, hey, this is a good deal you just gave me, so thank you very much! So ultimately, I know I am happy, and in my opinion, she is also quite happy with her experience. We were already regular customers of Safford's Service Department [ever since Passport Chrysler of Alexandria closed], so we intend to maintain that business relationship, going forward. As for Sales, we definitely recommend Mr. Younes Bekkali as one of the very finest salespersons in the Washington metro area. More

Best Jeep dealership in the area. These guys take the time to make sure you are truely happy with you new vehicle. Best time buying a car ever. time to make sure you are truely happy with you new vehicle. Best time buying a car ever. More

Sam Mingle won my business by respecting the way I wanted to do business, being honest and up front with me, and answering my tons of questions quickly. Sam even went out of his way to let me pick up my Jeep to do business, being honest and up front with me, and answering my tons of questions quickly. Sam even went out of his way to let me pick up my Jeep a day earlier than planned (too close to closing time for comfort). I would buy from Sam again in a heartbeat and send my friends and loved ones to him. More

I went in and the first salesman I talked to was very unresponsive and never called me back even after a second visit. I then called back and was put in touch with Sonny Thomas and he was very responsiv unresponsive and never called me back even after a second visit. I then called back and was put in touch with Sonny Thomas and he was very responsive. He called me back in less than five minutes with an answer to what was in stock and I went in to see him and he made the experience enjoyable, at least as enjoyable as it can be during the paperwork waiting period. He was very knowledgeable of the the dealership and the Jeep Grand Cherokee we purchased. More

I've bought 2 Dodges from Safford Fredericksburg and was thrilled to see they are now in Springfield and closer to my work. Our buying experience with Sonny was a pleasure - absolutely no pressure, very kn thrilled to see they are now in Springfield and closer to my work. Our buying experience with Sonny was a pleasure - absolutely no pressure, very knowledgeable about the vehicle, and committed to giving us what we wanted. We felt like we had known him for 20 years after talking with him for 5 minutes. The incentives were great and brought the price down to just where we wanted. We had a chance to talk to another customer who was buying a Jeep, and she was just as happy with everything as we were. I very much recommend Safford (and Sonny!) to anyone looking for a Dodge/Chrysler/Jeep, and I'm thrilled to show off my new Charger to everyone! More