Safford Chrysler Jeep Dodge Ram FIAT of Springfield

We had an overall positive experience at Safford of Springfield. In particular, Chris Sheehan was a delight to do business with. Chris is sincere and professional and goes out of his way to take the Springfield. In particular, Chris Sheehan was a delight to do business with. Chris is sincere and professional and goes out of his way to take the stress out of car buying. Potential customers who may be from a military background will especially appreciate Chris' (Army Retired) approach to doing business. He is short on clever sales pitches and long on straight forward information and answers to questions. More

This was truly a satisfying experience. Everyone was courteous and accommodating. Sonny was extremely patient as we worked our way to a decision. Heather was more than accommodating as she built our p courteous and accommodating. Sonny was extremely patient as we worked our way to a decision. Heather was more than accommodating as she built our price for all the options we wanted. More

First, had a great salesperson, Younes, the salesperson knew his stuff, and he was helpful. Decided on the truck, I wanted and with USAA, I did not have to negotiate the price of the truck. During the n knew his stuff, and he was helpful. Decided on the truck, I wanted and with USAA, I did not have to negotiate the price of the truck. During the negotiations, I decided to turn in the lease on a pristine KIA Optima Hybrid. I could not get a signal on my phone to determine what the Blue Book value was on the car. I asked the Manager on duty what was the Blue Book, not what he would give me. He told me looking in the computer that the BB value was $20K, come to find out later it was $24K. Yes it was my fault for not checking and walking in unprepared but a honest question was asked and there should have been an honest answer. So I came up with the negative equity and went to Finance. The person was not attentive and it seemed to me impersonal. Get it off the lot a week later, I am driving down 210, the vehicle shut off and started up twenty minutes later. Took it in and of course, the service department could not find anything wrong. Another week goes by does it again and I take it in to another shop they were able to determine the cause in ten minutes and now I have a nice running truck. There is no hate to my salesperson but his support staff--management, finance and service department really did me no favors. All I can say is that I took the time to give an honest assessment and as you read others take them with a grain of salt--good or bad. More

I was very pelased with the professionalism and the many ways the staff was able to help me get financed and also get me a car that was eliable and that I would enjoy. ways the staff was able to help me get financed and also get me a car that was eliable and that I would enjoy. More

Mike Stroud was very helpful while not being the least bit pushy. He listened to what I said and went out of his way to make sure I got everything I wanted in my new car. bit pushy. He listened to what I said and went out of his way to make sure I got everything I wanted in my new car. More

Sunny Thomas; was and will always be my sale representative. I travelled from Reston to Chantilly, and then to Springfield just to work with Sunny. He is a really compassionate and concern for representative. I travelled from Reston to Chantilly, and then to Springfield just to work with Sunny. He is a really compassionate and concern for his customer type salesperson; he doesn't push or pressure you into a sale. For me this is my fourth Jeep that I purchases with Sunny and for me that says alot becuase I am not so easy to satisfy. My experience with Sunny has been such that when call him and describe what I want to purchase and say that I am on my way the vehicle will be there ready to go. Not once have I been disappointed - Sunny delivers without question. Every expereience has been better than the last becuase Sunny works with a good team of other individuals. Heather Reese; what can I say about here - she was GREAT. Her friendly attitute, interchange of encouragement, and kindness thoughout the process and her concern for the customer makes you want to have her as a friend. I don't think that she will every be paid enough for the personality that she delivered to me persoannly. In addition, she gae me some very good advice about my vehicle purchase and services offered by Stafford/Chrylser. Thank you for having such a lovely younglady such as Heather available to make the process work smotthly. Thanks you Stafford of Springfield, S A Jones (8/10/2012) More

"Sonny" Thomas was an excellent salesman. He knew every detail about the car, answered all of our questions, and clearly was in tune with the product. He was extremely friendly and did not "pus knew every detail about the car, answered all of our questions, and clearly was in tune with the product. He was extremely friendly and did not "push" the product or other services on us. He let the Jeep Overland vehicle make the sale and he served as our guide to understand the many features that the vehicle offered. My wife and I had shopped at several Jeep dealerships and the dealerships of other auto makers. It was amazing how much we learned from Sonny that we were not aware of from our experiences at other Jeep dealerships. We wanted a 2011 vehicle and others had told us that they just weren't available. Sonny found one for us right away. We were also confused about the differences between the Jeep Lareado X and the Jeep Grand Cherokee Limited. Sonny quickly and effectively explained the differences and introduced us to the Jeep Grand Cherokee Overland. It was quite an eye opening experience. He showed great patience with us, effectively demonstrated unknown features during our test drive, and made special efforts to get the car detailed and ready for the final sale. He followed up with us after the sale to answer a few questions that came up after we had driven the car for a few days. After many car purchases in the past, I can truly say this was my most enjoyable and satisfying car buying experience. We also had a very postitive experience with Heather Reese in the Safford Finance Department. She effectively explained the pros and cons of various financing options in easy to understand terms. Her detailed explanation of the benefits of the extended warranty was quite helpful and aided in our decision to purchase the program now instead of later. Ms. Reese also was not pushy and provided objective information to us so we could make our own decisions. The process was quick and seemless and we experienced no problems whatsoever with the financing process. We also had a positive experience with Gerri regarding Paint Sealant, Fabric/Leather Protection, Road Hazard, and Lojack packages. She thoroughly explained each service and did not try to force them on us. We were especially pleased about her approach. Overall our buying experience at Safford was very positive. Although we were close to being ready to purchase, the experienced staff at Safford made us comfortable enough to pull the trigger. We have no regrets and would gladly recommend the dealership to our friends and aquaintences. More

This was by far the best experience buying a car I have had since I have been buying cars. Sonny made everything so easy and understandable that it felt there was little for me to do. We chose to order a J had since I have been buying cars. Sonny made everything so easy and understandable that it felt there was little for me to do. We chose to order a Jeep Wrangler and were amazed at how easy the process was and how Sonny made everything so simple. Once the Jeep arrived the actual purchase process was done in less than an hour. We feel very confidant with our purchase and can't speak highly enough of the entire dealership and those that were involved in the entire purchase. The service department is incredible and extremely helpful. This is my observation after just one visit. We are incredibly happy with our choice in both the car we chose and the dealership! And because of our experience we will be bring more business to Safford...and Sonny! Absolutely the best experience we have ever had in buying a car. More

We went to trade our BMW in for this BMW we had seen online. Tony Williams did an excellent job at communicating with us, and gettting the car over from another lot to Safford Springfield VA. He also g online. Tony Williams did an excellent job at communicating with us, and gettting the car over from another lot to Safford Springfield VA. He also gave a very descriptive test drive route that was perfect and traffic free;-)To finalize our paperwork we worked with Heather Reese, she was Awesome with a capital "A"! Even though it was late she didn't rush through. She took her time, joked around with my kids and overall made us leave with a smile upon our faces! Upon driving off Mr. Tony stopped us and alerted that the Beltway was backed up with traffic, considering we are pretty new to the area, he gave us a perfect alternate route to take that was traffic free! Overall I would recommend this place to anyone looking to buy new or used! More

Excellent experience having Sam Mingle as a sales rep. Walked in, asked to test drive the Challenger I had been researching. After test drive named a price, which was accepted in less than two minutes. E Walked in, asked to test drive the Challenger I had been researching. After test drive named a price, which was accepted in less than two minutes. Entire process was painless. Longest part was filling out paperwork after agreement on price, but even that was relatively quick. Would highly recomend Sam to anyone looking for a no-hassle buying experience. Love the car! More