Safford CDJR of Springfield

⚠️ WARNING ABOUT WARRANTY WORK AT THIS DEALERSHIP ⚠️ Use extreme caution when dealing with this dealership’s service department—especially for warranty or recall repairs. We brought two vehicle ⚠️ Use extreme caution when dealing with this dealership’s service department—especially for warranty or recall repairs. We brought two vehicles here for warranty work and have had nothing but problems. What should have been straightforward warranty repairs have now turned into a situation that may require legal action. Our Ram ProMaster van was taken in for warranty work on the torque converter. The dealership replaced it along with a few related components and returned the van to us. Less than 1,000 miles later, the transmission warning light came back on. We immediately returned the van to the same dealership. At that point, they told us the vehicle suddenly “needs a whole new transmission”—but now they are refusing to cover the repair under warranty. They are claiming the failure is due to a manual overheat code that they say is showing in their system. However, this code does not appear on our own diagnostic equipment, which runs continuously. It strongly appears this “code” is being used to deny coverage for a failure that is directly related to the part they just replaced. The van is now stuck in first gear and is essentially undriveable, and instead of standing behind their work, they are attempting to place blame on the customer. To make matters worse, this is already the second transmission this vehicle has had—the first was replaced at around 3,000 miles during COVID, and we later learned it was a used (junkyard) transmission, not a new one. At this point, we have lost all confidence in this dealership’s service department. If you are considering bringing your vehicle here for warranty work, be extremely careful, document everything, and be prepared to fight for coverage that should already be yours. We strongly recommend looking elsewhere if you value transparency, accountability, and having warranty work done correctly. More

Safford CDJR of Springfield has the Best Service Department in the DMV. My advisor Drake is #1 Department in the DMV. My advisor Drake is #1 More

Service on my vehicle has been poor. Time of repair on average for my vehicle has been 15 days. It appears that your team cannot service my vehicle in a timely manner and creates a large Time of repair on average for my vehicle has been 15 days. It appears that your team cannot service my vehicle in a timely manner and creates a large inconvenience along with the primary vehicle failure. I am not very confident in the team's ability to effectively service my vehicle and the ability for the center to get the parts to complete the work adds to delays and dissatisfaction. More

Mr. Stephon provided excellent customer service and kept me know informed of the services and obtained the part that I needed very expediently. Unfortunately I had to reschedule my service date dute to con me know informed of the services and obtained the part that I needed very expediently. Unfortunately I had to reschedule my service date dute to contracting the Flu. My service was still accomplished directly upstairs n my rescheduled date. He is certainly an asset to the Stafford dealership! More

The timely performance of the Service work that we had done there did not meet our expectations. done there did not meet our expectations. More

Francisco & Alex always show top notch service! They provide open availability, quick check in & services while keeping me updated throughout my visit every time! They provide open availability, quick check in & services while keeping me updated throughout my visit every time! More

Very communicative, understood what I needed, and don't try to tell me I needed more than then I really needed too try to tell me I needed more than then I really needed too More

I had a great experience with Safford CJDR. Stephon was very helpful. I was recommended by Anibal. Stephon was very helpful. I was recommended by Anibal. More

The time to do the work seemed a little excessive. I know the service department was very busy that day. The repair seems to have worked. One issue though is now my start/stop does not function at all I know the service department was very busy that day. The repair seems to have worked. One issue though is now my start/stop does not function at all and it was functioning fine before the repairs. More

A simply oil change, tire rotation, and state inspection should not take almost 3 hours, but that's common at Safford. I had an appointment for 7:00 am, but it seems like the typically way overbook appoint should not take almost 3 hours, but that's common at Safford. I had an appointment for 7:00 am, but it seems like the typically way overbook appointment time slots so you should have no expectation they will come close to working on your vehicle at your appointment time. This has been like this for many years. More