Safford Chrysler Jeep Dodge Ram FIAT of Springfield

We were greeted by Sonny within 5 seconds of walking through the front door. Sonny has been extremely hospitable from the start, even though it was 6pm and he's been at it since 9am, and we were the six through the front door. Sonny has been extremely hospitable from the start, even though it was 6pm and he's been at it since 9am, and we were the sixth of his customers that day (the previous 5 didn't buy anything). We immediately felt at home with him and within a half hour, we were laughing hysterically about family life. Sonny went out of his way to make sure we were happy with our purchase, making suggestions along the way to help us save some money. At the close of the evening, Sonny played chauffeur and helped us bring our new car home. We couldn't possibly have a better experience buying a new car!!! More

The staff was knowledgable and friendly! The financing process was quick, and all of our questions were answered. Christian was a great sales manager to work with. Sonny was a great salesperson to work wi process was quick, and all of our questions were answered. Christian was a great sales manager to work with. Sonny was a great salesperson to work with. This was our first purchase through Safford, and it won't be our last! More

Safford Jeep Springfield was the fourth Jeep dealer I spoke with, and the only to show a genuine interest in serving my needs (rather than just selling a Jeep). I was first contacted by Simon Bekkalis, a spoke with, and the only to show a genuine interest in serving my needs (rather than just selling a Jeep). I was first contacted by Simon Bekkalis, and based on my experiences at other dealerships, wasn't going to respond. I'm glad I did. Simon and Tom Turner worked with me from the get go to find a Jeep that met my desires. The other dealership reps expressed no desire to look off the lot, instead trying to encourage me to settle for something less than what I wanted. Simon and Tom worked for 2 hours, and when we couldn't find exactly what I wanted, they did not pressure me to settle. Instead, recommending I consider ordering a 2014 Jeep that would be exactly what I wanted. I went with their advice and 1 month later, my Jeep was ready. When I came in, Simon was off, so I worked with Younes Bekkali, who similarly took great care of my needs, answering all questions. He made sure I was happy with the vehicle I ordered before ever suggesting we move to closing the deal. I received a fair offer for my trade in, a good price on the new Jeep, and when Younes recommended I see if Carole Hall could get me a better rate than I had pre-approved from my bank, I was comfortable doing so. Carole was able to get me a better rate. When I sat with Carole, I knew she would try to sell me an extended warranty. I had no intention of buying one. But... she did NOT give me the hard sell... instead, I felt like she was just giving me information... which I then considered seriously. She was patient as I asked questions, and when I expressed reservations about the value, she provided me options that ultimately led me to selecting an extended care warranty and a wheel/tire warranty that I felt best served my needs. If I had not been treated so respectfully throughout the whole process, I doubt I would have even considered buying the warranty. In the end, I never once felt like I was anything but the number one customer of the day... even as Younes helped other customers while I waited for paperwork to be ready. The total process took 2 hours, but only because I wanted it to go slow enough that I could be sure I was getting a fair deal. I'm certain I could have been out of there with my new vehicle in under an hour if I had so chosen. I was so impressed by everyone I dealt with from beginning to end, that I've already recommended Safford to two friends, and will continue to tout Safford as a good buying experience. My last vehicle was bought from a competitor. I got a fair deal, but I left the dealership knowing I would never be a customer again. Safford Springfield left me knowing I would give my business again. More

I was back in Springfield visiting family. I currently live in Georgia. I went to start my 2003 Caravan that I had purchase at Stafford (Jerry's) Dodge. and all I got was a clicking noise. A call to the s live in Georgia. I went to start my 2003 Caravan that I had purchase at Stafford (Jerry's) Dodge. and all I got was a clicking noise. A call to the service department assured me that it was probably the battery and if I could jump it and drive it in, they could fit me in and get me back on the road. Two hours later I was on the way to Georgia with a new battery, some new oi land all of my tail lights working. More

We called ahead, but showed up at 8:40 PM in the rain with a 2 year old and the team could not have been easier for us to work with. The kids play room is a big advantage. Sonny pulled cars ahead of ti with a 2 year old and the team could not have been easier for us to work with. The kids play room is a big advantage. Sonny pulled cars ahead of time for us and had potential inventory ready for us to review upon arrival. The whole process was easy. We presented our desired budget and constraints and they made it happen for us for two vehicles. We chose, did the paperwork and were on our way by 10:30. Sonny pointed out and trained us on every feature of the vehicle we selected. Such a contrast to the dealership we were at earlier in the day and walked away from. More

The Sales Manager and our Salesman (Errett "Sonny" Thomas) were great to work with! They did not pressure us and let us test drive the various vehicles we wanted to try and they let us make t "Sonny" Thomas) were great to work with! They did not pressure us and let us test drive the various vehicles we wanted to try and they let us make the decision in our own time. We worked with them over a 2 day period and they never pushed us....they only supported the process we had to go through to make the best decision for us! When it came to the financing and review of the vehicle, Safford has 2 excellent ladies that handle this part of the process! Again no pressure to buy extras, etc....just a good explanation of what was available and then they let us make the right decision for us. This has been one of the best auto purchasing experiences of our life and we HIGHLY recommend this dealership!! Thanks, Russ & Stacy More

Mr. Sonny Thomas and Mr. Tom Turner were fantastic! They were both very friendly and professional, going above and beyond to help me find the right vehicle for me, and making sure I was 100% satisfied throu were both very friendly and professional, going above and beyond to help me find the right vehicle for me, and making sure I was 100% satisfied throughout my entire experience! Their customer service was tip-top! Sonny was kind enough to show me multiple vehicles with different options, and sat and spoke with me about exactly what I wanted in a vehicle to make sure I was making the right decision. That was very helpful for me, and I appreciate all the time he spent with me. Even after purchasing the vehicle, he has taken great care of me, and my new Jeep, always making sure I am happy with the service I am receiving. Highly, highly recommend that anyone considering purchasing a vehicle to see Sonny Thomas! More

I had a really great experience with Chris Sheehan today. I ended up leasing a 2014 Jeep Grand Cherokee at an extremely fair price and zero hassle. Chris was awesome to deal with and in the end, I wanted t I ended up leasing a 2014 Jeep Grand Cherokee at an extremely fair price and zero hassle. Chris was awesome to deal with and in the end, I wanted to buy it from him just as much as he wanted to sell it to me. He was down to earth, low pressure, and truly understood and respected my needs as a buyer. Tom Turner was also a fantastic manager and between the two of them, I felt extremely confident working with them. I would highly recommend your Jeep purchase go through Chris. He's a 20 year Army vet, a family man, and pretty awesome guy to work with. I'll be bringing all of my future business and referrals to Safford in Springfield. Buying American and buying from an American Patriot feels pretty darn good. More

As I walked into the dealership with buying a Toyota on my mind, Chris welcomed me with a warm handshake. Once I told him that I was looking to buy a car, he went to work immediately with great professiona my mind, Chris welcomed me with a warm handshake. Once I told him that I was looking to buy a car, he went to work immediately with great professionalism and straightforwardness. He was calm and diligent in explaining the details of the cars I may be interested in. One car after another, he explained the merits and demerits points of each car as it relates to my needs. He was truthful, polite, and willing to answer all my questions. Halfway through the conversation, I was convinced that the Jeep Grand Cherokee will meet my needs because Chris professionally worked me through the knowledge of the car. He also gave me important information that helped me make up my mind as he was focused on serving me well as a customer. I was very pleased with the dealership, but particularly, I highly esteemed Chris Sheehan, the rep., he is everything a customer is looking for. Victoria Onuwa Ogbolu (Natufe) More

Chris Sheehan was outstanding to deal with. When asking him (by email) about a particular vehicle we were interested in, he got back to us within two minutes. He then asked us several questions and then w him (by email) about a particular vehicle we were interested in, he got back to us within two minutes. He then asked us several questions and then we called him on the telephone. He had the vehicle that my wife and I were interested in. We told Chris that we would like to see the car that evening. When my wife and I arrived Chris came outside and had the vehicle already for us to see and test drive. He told us all about the car and all of its features. After the test drive we went inside and negotiated on a price. Chris did a beautiful job. He got all of the paperwork together and while we were filling it out he got the vehicle ready for us. He knows his job very well and my wife and I never felt rushed throughout the whole process. We never felt more relaxed purchasing a new vehicle. Chris answered all of our questions and asked some that we had not thought about. It was a great experience!!. More