Safford Chrysler Jeep Dodge Ram FIAT of Springfield

I went to Safford after conducting an internet search. Sonny called me and left a very friendly message inviting me to the show room. He was friendly and engaging and was patient even though I was not re Sonny called me and left a very friendly message inviting me to the show room. He was friendly and engaging and was patient even though I was not really easy to work with. He worked hard to understand where I was coming from and we worked together to reach a deal that worked for all of us. His attitude made me want to work with him and he got the sale and I am very satisfied with the deal I received. He is a genuinely good guy in a tough industry. His attitude made me want to work with him. My comments are not restricted to Sonny. Kim, in finance, was awesome. She did a great job and, like Sonny, we worked together to get a deal that benefitted both of us. She got me to take her financing at a rate that I thought was a win-win for all. The Customer Service rep was warm and friendly and did a great job also. We also want to give credit to our Service Manager, Harry Stein. We followed Harry from Rosenthal to Safford and he was key to why we go to Safford. Harry has been our Service Manager through 4 Jeeps and over several years. Safford Management is to be commended to building a team that is focused on customer service through the entire cycle of shop, buy, finance and service. The entire Safford Team made us enjoy the car buying and owning experience. More

Sonny was great! He was very friendly and knowledgeable about the Jeep we purchased. He worked with his manager to get us a good deal on the car. Would definitely recommend him! about the Jeep we purchased. He worked with his manager to get us a good deal on the car. Would definitely recommend him! More

From start to finish, I was very pleased with my experience at Safford of Springfield. Greg was professional, congenial, and incredibly knowledgeable about the Jeep Grand Cherokee. He matched my w experience at Safford of Springfield. Greg was professional, congenial, and incredibly knowledgeable about the Jeep Grand Cherokee. He matched my wants and needs with a vehicle on the lot, and remained engaged throughout the negotiation process. That process was fair and transparent. I know that I got a great deal, having priced these vehicles at other dealerships in the surrounding area. I also know that I got the best customer service possible, as the dealership assuaged my wife's concerns regarding a blemish in the front passenger seat by ordering me an entirely new seat. To do that, the dealer engaged its service manager Jeff, who like Greg, was very professional, polite, and customer-oriented. I would definitely recommend Safford of Springfield to friends, family, and anyone else in need of a car. More

I give Sonny Thomas a 10 out of a 10. He was very respectful, knowledgable, and he made me feel very comfortable. I walked away knowing I was in good hands with Sonny Thomas. I highly recommend him respectful, knowledgable, and he made me feel very comfortable. I walked away knowing I was in good hands with Sonny Thomas. I highly recommend him to every one looking for a car. More

We were greeted by Sonny within 5 seconds of walking through the front door. Sonny has been extremely hospitable from the start, even though it was 6pm and he's been at it since 9am, and we were the six through the front door. Sonny has been extremely hospitable from the start, even though it was 6pm and he's been at it since 9am, and we were the sixth of his customers that day (the previous 5 didn't buy anything). We immediately felt at home with him and within a half hour, we were laughing hysterically about family life. Sonny went out of his way to make sure we were happy with our purchase, making suggestions along the way to help us save some money. At the close of the evening, Sonny played chauffeur and helped us bring our new car home. We couldn't possibly have a better experience buying a new car!!! More

The staff was knowledgable and friendly! The financing process was quick, and all of our questions were answered. Christian was a great sales manager to work with. Sonny was a great salesperson to work wi process was quick, and all of our questions were answered. Christian was a great sales manager to work with. Sonny was a great salesperson to work with. This was our first purchase through Safford, and it won't be our last! More

Safford Jeep Springfield was the fourth Jeep dealer I spoke with, and the only to show a genuine interest in serving my needs (rather than just selling a Jeep). I was first contacted by Simon Bekkalis, a spoke with, and the only to show a genuine interest in serving my needs (rather than just selling a Jeep). I was first contacted by Simon Bekkalis, and based on my experiences at other dealerships, wasn't going to respond. I'm glad I did. Simon and Tom Turner worked with me from the get go to find a Jeep that met my desires. The other dealership reps expressed no desire to look off the lot, instead trying to encourage me to settle for something less than what I wanted. Simon and Tom worked for 2 hours, and when we couldn't find exactly what I wanted, they did not pressure me to settle. Instead, recommending I consider ordering a 2014 Jeep that would be exactly what I wanted. I went with their advice and 1 month later, my Jeep was ready. When I came in, Simon was off, so I worked with Younes Bekkali, who similarly took great care of my needs, answering all questions. He made sure I was happy with the vehicle I ordered before ever suggesting we move to closing the deal. I received a fair offer for my trade in, a good price on the new Jeep, and when Younes recommended I see if Carole Hall could get me a better rate than I had pre-approved from my bank, I was comfortable doing so. Carole was able to get me a better rate. When I sat with Carole, I knew she would try to sell me an extended warranty. I had no intention of buying one. But... she did NOT give me the hard sell... instead, I felt like she was just giving me information... which I then considered seriously. She was patient as I asked questions, and when I expressed reservations about the value, she provided me options that ultimately led me to selecting an extended care warranty and a wheel/tire warranty that I felt best served my needs. If I had not been treated so respectfully throughout the whole process, I doubt I would have even considered buying the warranty. In the end, I never once felt like I was anything but the number one customer of the day... even as Younes helped other customers while I waited for paperwork to be ready. The total process took 2 hours, but only because I wanted it to go slow enough that I could be sure I was getting a fair deal. I'm certain I could have been out of there with my new vehicle in under an hour if I had so chosen. I was so impressed by everyone I dealt with from beginning to end, that I've already recommended Safford to two friends, and will continue to tout Safford as a good buying experience. My last vehicle was bought from a competitor. I got a fair deal, but I left the dealership knowing I would never be a customer again. Safford Springfield left me knowing I would give my business again. More

I was back in Springfield visiting family. I currently live in Georgia. I went to start my 2003 Caravan that I had purchase at Stafford (Jerry's) Dodge. and all I got was a clicking noise. A call to the s live in Georgia. I went to start my 2003 Caravan that I had purchase at Stafford (Jerry's) Dodge. and all I got was a clicking noise. A call to the service department assured me that it was probably the battery and if I could jump it and drive it in, they could fit me in and get me back on the road. Two hours later I was on the way to Georgia with a new battery, some new oi land all of my tail lights working. More

We called ahead, but showed up at 8:40 PM in the rain with a 2 year old and the team could not have been easier for us to work with. The kids play room is a big advantage. Sonny pulled cars ahead of ti with a 2 year old and the team could not have been easier for us to work with. The kids play room is a big advantage. Sonny pulled cars ahead of time for us and had potential inventory ready for us to review upon arrival. The whole process was easy. We presented our desired budget and constraints and they made it happen for us for two vehicles. We chose, did the paperwork and were on our way by 10:30. Sonny pointed out and trained us on every feature of the vehicle we selected. Such a contrast to the dealership we were at earlier in the day and walked away from. More

The Sales Manager and our Salesman (Errett "Sonny" Thomas) were great to work with! They did not pressure us and let us test drive the various vehicles we wanted to try and they let us make t "Sonny" Thomas) were great to work with! They did not pressure us and let us test drive the various vehicles we wanted to try and they let us make the decision in our own time. We worked with them over a 2 day period and they never pushed us....they only supported the process we had to go through to make the best decision for us! When it came to the financing and review of the vehicle, Safford has 2 excellent ladies that handle this part of the process! Again no pressure to buy extras, etc....just a good explanation of what was available and then they let us make the right decision for us. This has been one of the best auto purchasing experiences of our life and we HIGHLY recommend this dealership!! Thanks, Russ & Stacy More