Safford Chrysler Jeep Dodge Ram FIAT of Springfield

I had to return to the dealership 3 times to ensure that my washer fluid and battery fluid were full on a brand new vehicle. I made a complaint to Jeep, INC. They it would take care of it. I never heard bac my washer fluid and battery fluid were full on a brand new vehicle. I made a complaint to Jeep, INC. They it would take care of it. I never heard back from anyone. The service department is great and not related to my sale experience. More

I had to replace a broken sunvisor which had to be ordered from the factory. Harry called me about two weeks later and said sunvisor was in. I scheduled appointment for a Saturday. I showed up for my ordered from the factory. Harry called me about two weeks later and said sunvisor was in. I scheduled appointment for a Saturday. I showed up for my appointment and asked for oil change. Service dept suggested I get a tire rotation too. After about 1.5 hours service representative came out and told me the sunvisor was not in but the oil change and tire rotation had been done. Sunvisor took an additional two weeks to arrive. I showed up for another Saturday appointment. The sunvisor was replaced. I asked if they could wash my car. They washed my car and even vacuumed the inside. They said it would be done in 1.5 hours but it took three. Overall, they are friendly and do a good job but bring a book if your are going to wait. More

I found a certain Jeep Grand Cherokee online at this dealers website for a family member. It had an MSRP of about 40K. They had under the MSRP a discount of about 6K, making the total price around 34K. dealers website for a family member. It had an MSRP of about 40K. They had under the MSRP a discount of about 6K, making the total price around 34K. We thought it was a great deal, so went and drove 3 and 1/2 hours there. Now on the website it said discount, not rebates or incentives, just discount. Upon arriving and sitting down with a salesman, it was revealed that it was 38K with things we qualified for. On the website, there was no advertising for rebates or incentives, just a dealer discount. Even in descriptions and smaller print on the website, there was no warning or saying you had to qualify for anything, so it looked like the dealer was just taking 6K off the MSRP. They were not giving a dealer discount and said it was all incentives and rebates combined and that would take the price off. Jeep also said that USAA members get a $500 discount from the manufacturer and not the dealer, when we questioned about that, we never got an answer to if that was valid or accepted there. We also had a trade, book value being around 6-7 thousand. They offered 3 thousand, and after a while we managed to work that up to 4. With all the rebates they offered, and if you qualified, then it would total around 3,000-3,500. There was still an extra 2,500-3,000 missing of discount, and that is assuming that that would be taken off due to the trade. I believe they need to advertise better if there is a discount, and not rebates and incentives combined if you qualify. Or if there was a mistake in their internet department to give such a discount, that they need to honor that mistake. The price they finally gave us, before tax, tags, fees and before taking off the trade of 4 thousand was 36,900, which was still well above what their internet sales discounted price was. We are not pleased with this dealer and us wasting an entire day to see this vehicle and wouldn't go back. More

Both of my back windows stopped working and I needed an immediate repair as I was going out of town. I called Saffod service department and they advised they could fix my vehicle right away. After a dia immediate repair as I was going out of town. I called Saffod service department and they advised they could fix my vehicle right away. After a diagnosis parts were ordered and my truck was fixed the next morning. I was very pleased with their quality and timeliness of my repair. More

They just did a fabulous job and i will bring my jeep again for some other stuff that i need to be done. i will recommend this place to other customers. Jeff East did a wonderful job on my jeep. Thank again for some other stuff that i need to be done. i will recommend this place to other customers. Jeff East did a wonderful job on my jeep. Thank You Soraya Carmona-Smith BB&T Bank 6810 Commerce Street More

Not a good experience at all I was quoted a great price Not a good experience at all I was quoted a great price over the internet by Coslyn. I confirmed all the prices via phone with Coslyn and told him to Not a good experience at all I was quoted a great price over the internet by Coslyn. I confirmed all the prices via phone with Coslyn and told him to get the vehicle ready as I would travel to the dealership the next day to purchase the jeep. Upon arriving at the dealership I was informed that the vehicle was at another dealership 40 minutes away but I could test drive a like vehicle. Test drive was fine so started paperwork.......Big surprise the PRICE has changed .... Stafford does not include the $995.00 destination charge in the quoted internet price nor do they list it with the any other after deal costs such as taxes ,tags,document fees Made me feel like a fool after driving 2 1/2 hours to the dealership. Purchased Jeep two days later from Adams Jeep in Aberdeen Md. Great dealership to do business with,totally honest !!!!!!!! Sincerely, Robbi Watson More

Great fast friendly experience found the truck on the internet called set appointment. Went right in a couple of days later and purchased the truck. internet called set appointment. Went right in a couple of days later and purchased the truck. More

Greg was a fantastic sales person. This was my very first car purchase and he never made me feel pressured or nervous. The staff were all very friendly and put me at ease. I would definitely recommen first car purchase and he never made me feel pressured or nervous. The staff were all very friendly and put me at ease. I would definitely recommend others to come and purchase from them (especially Greg!). More

Your sales personnel were very friendly and informative. Thanks for the great experience. We will definitely recommend your dealership to family and friends. Keep up the great work. Thanks for the great experience. We will definitely recommend your dealership to family and friends. Keep up the great work. More

Bob always greets me with a smile despite being obviously busy. I have never had to wait to get an appointment as he always finds a way to work me into the schedule, often the same day I call. There is not busy. I have never had to wait to get an appointment as he always finds a way to work me into the schedule, often the same day I call. There is not one single time when he has tried to sell me extra services I didn't actually need, and often tells me that things I've asked about can wait or "checked out okay for now". He is very knowledgeable on the vehicles and not just "a guy who writes service tickets". Bob has earned my complete trust - a rare thing for anyone to say about a car dealership service person these days, at least in my experience. I highly recommend this dealership for both sales and service. They will continue to have me as a loyal customer and have proven time after time that they understand what "customer service" means. More