Safford Chrysler Jeep Dodge Ram FIAT of Springfield

Harry Stein I have NEVER found a better Jeep Service Manager than Harry Stein. In fact, like so many former Rosenthal customers, my husband and I followed Mr. St I have NEVER found a better Jeep Service Manager than Harry Stein. In fact, like so many former Rosenthal customers, my husband and I followed Mr. Stein to Safford--and he is the ONLY reason we went there. I had had bad experiences with Safford in the past... so I was apprehensive to go back, but Harry brought a number of the technicians from Rosenthal with him and we got the same great service for our two Jeeps. He was completely reliable, trustworthy, professional, personable, just awesome. After Mr. Stein went to Safford, I noticed the service lines were longer! Business had picked up because him. Unfortunately, last week my husband goes in and Harry is gone. What a blow... When my husband bought another Jeep--we used Safford and told everyone that Harry was the reason we came to the dealership. We were told they heard that a lot. A good Service Manager is important to a dealership...Sales is only a small part of the business, the real money is made in service. If Harry left, we would follow him again--he's that good!! More

Purchased a Used 2010 Dodge Caravan I had not updated my vehicle in about 8 years so this Used car purchased was a very big deal to me. I knew what I was looking for and I found it at Sa I had not updated my vehicle in about 8 years so this Used car purchased was a very big deal to me. I knew what I was looking for and I found it at Safford of Springfield so I drove 2 1/2 hours one way to buy my Minivan from them. Carlos Umanzor was my salesman and worked very closely with his GM Ron Green to assure that I was completely satisfied with my purchase even after I drove it off the lot. There were just a few minor issues but they took care of everything for me. I am very satisfied with my purchase and would highly recommend Safford of Springfield and Used Car Salesman Carlos Umanzor to anyone looking to purchase a Used vehicle. Carlos was always respectful when speaking with me. He also provided me his cell phone number to reach him directly if I had any questions or concerns (which I did). He explained to me how to operate several features of the vehicle which I had difficulty figuring out. I felt that he genuinely wanted me to be 100% satisfied with my purchase. More

Service Excellent - Policy Needs Review First, Richard and the Service Department did an excellent job. No complaint about the service. What I am bothered by is Jeep's policy on this warra First, Richard and the Service Department did an excellent job. No complaint about the service. What I am bothered by is Jeep's policy on this warranty work. A bearing in my water pump went out on a Jeep Grand Cherokee Overland Summit with 32,000 miles on it. And I was on InterState 40 in the middle of nowhere in Oklahoma. To keep the car from overheating, I had to put in stop leak and add antifreeze. The antifreeze was not Mopar red 5 year antifreeze, which is likely available only at a dealer and certainly not at a truck stop on InterState 40. The bottom line was that since the antifreeze was not the proper one (it was Zerex 50/50, which is a very good brand), the radiator flush I needed was not covered. I was charged over $200 for the radiator flush! I would have thought when you replace a water pump you would flush and fill the radiator. Not so, according to Jeep. Incidents like this with my American-made car reinforce by preference for my other car, a BMW. Incidentally, my 2004 Jeep Grand Cherokee Overland, made by Daimler-Chrysler with European engineering, has over 100,000 miles and is going strong. More

A Clinic on Customer Service When I started my search for a new truck I went online looking across the state. I probably called or visited about 10 dealerships. I finally settl When I started my search for a new truck I went online looking across the state. I probably called or visited about 10 dealerships. I finally settled on Safford of Springfield, VA. The dealership manager and associate manager responded to my internet request. They maintained professionalism, fielded all my questions and honored my requested price. They assigned me a harmless almost fresh salesman guy named Fran. He was awesome throughout the buying experience. He is knowledgeable, patient and honest at all turns in the process. He even watched my kids when I went to closing. While in closing I met the finance manager Vu and she was intelligent, charismatic, and honest. I never felt pressured. She was kind and even laughed with me and my wife during this big decision. Safford of Springfield allowed me to find the truck I wanted at an affordable price and met all my needs as a consumer. They have my business from now on. Very Happy Dodge Ram Mega Cab 2500HD owner. More

It's great to be back with Harry Stein! Once the Arlington Chrysler/Jeep dealership closed a couple of years ago, I started taking my Jeep to a Maryland location for servicing. Wow, what a d Once the Arlington Chrysler/Jeep dealership closed a couple of years ago, I started taking my Jeep to a Maryland location for servicing. Wow, what a difference one person can make! Harry Stein had taken such great care of me in Arlington and with the closing of Arlington, had moved on to Safford of Springfield. The Maryland location was more proximate to me, but really missed the level of service that Harry showed me with every visit to that Arlington location. When I finally realized the Maryland location could never live up to Harry's level of customer service, I found my way back to the awesome care of Harry at Safford. We hadn't missed a beat... Harry is professional, kind, honest and a pleasure to work with. I will never stray again! It's great to be back with Harry Stein! More

Take your Viper Here I am the proud owner of a 2002 Viper GTS which I've modified over the years. I would trust no one else to work on it. Beyond high quality and prompt s I am the proud owner of a 2002 Viper GTS which I've modified over the years. I would trust no one else to work on it. Beyond high quality and prompt service, Jeff, Bob and the team go above and beyond. If you owner a viper--TAKE IT HERE> More

Professional and very efficient Sonny Thomas, really worked well to ensure I got what I wanted and was a happy customer. Sonny is the example that all should use as their role model. Sonny Thomas, really worked well to ensure I got what I wanted and was a happy customer. Sonny is the example that all should use as their role model. I'd go back in the future. More

Very efficient and customer-oriented My recent service experience was similar to previous ones. Always treated in a friendly and customer-oriented manner. They also strive to get the cu My recent service experience was similar to previous ones. Always treated in a friendly and customer-oriented manner. They also strive to get the customer in and out as quickly as possible, while doing a great job on what your vehicle is in for. More

Professional and good business Really enjoyed my experience. My salesman, Chau, really worked well to ensure I got what I wanted and was a happy customer. I'd go back in the future. Really enjoyed my experience. My salesman, Chau, really worked well to ensure I got what I wanted and was a happy customer. I'd go back in the future. More

Only Salesman I Consider When Looking for a Vehicle Bottom line up front is Sonny is simply the best that I've ever delt with in my travels around the United States and abroad. I've purchased a number Bottom line up front is Sonny is simply the best that I've ever delt with in my travels around the United States and abroad. I've purchased a number of vehilces from him over years since he joined Safford of Springfield. Sonny is upfront, honest, knows the products he sells; and he is there for his customers before, during, and after the sale. In a world of cheap sales lines from wanna be car salesmen, Sonny is the example that all should use as their role model. My advice to anyone that is looking to buy a vehicle, even at this particular dealership is that your starting point should be to pick up the phone, and to ask to speak to Sonny from the very start, that you will find the experience to be the most professional you have ever experienced, and you will quickly understand why so many customers have given him such high ratings. More