Safford Chrysler Jeep Dodge Ram FIAT of Springfield

Fantastic Experience...Again When we decided to purchase a new Jeep there was but one dealership we trusted and one salesman (Sonny Thomas) that we wanted to take our business to. When we decided to purchase a new Jeep there was but one dealership we trusted and one salesman (Sonny Thomas) that we wanted to take our business to. Sonny worked tirelessly when we wanted to have a Grand Cherokee specially made to our wishes. When the Jeep arrived Sonny notified us and once again went to the extremes to ensure the car was ready the day we arrived to pick it up. He kept us informed throughout the process. Finance was quick and all others who were involved in having the car ready were superb. As a side note, we had the exact same experience the first time we bought a Jeep Wrangler two years ago. It just shows that no matter what year, Safford of Springfield and Sonny Thomas provide the same level of professional, outstanding attention and service which is why we will always bring our business to the Safford team. You will find no better a salesman and friend than Sonny Thomas! More

Rating of Tim Driscoll, salesman Salesman Tim Driscoll is an asset to your company. He is a professional in every way. He takes the time & effort to listen and follow through for th Salesman Tim Driscoll is an asset to your company. He is a professional in every way. He takes the time & effort to listen and follow through for the customer. He has a pleasant personality which goes a long way toward customer satisfaction. Tony Carbonello More

Lost keys We lost the key to our 2010 Jeep Comander and had to have it towed to Safford on Friday the day after thanksgiving. When we arived it was all ready af We lost the key to our 2010 Jeep Comander and had to have it towed to Safford on Friday the day after thanksgiving. When we arived it was all ready after 6:00 and we were sure we would have to leave it for the night or possibly the weekend but after we checked in with the service department we were told that after we called about bringing the car in they had decided to stay late so we could take our car home that evening. We were able to keep our plans for the rest of our weekend because the guys at Safford took some time out of there's so we could. Thank you! More

good experience The salesmen, Sonny, was excellent. Made it a pleasure to purchase a car. I could have saved a little bit at another dealer, but the customer servic The salesmen, Sonny, was excellent. Made it a pleasure to purchase a car. I could have saved a little bit at another dealer, but the customer service, friendliness and ease of working with Sonny earned my business. More

great experience Very good experience, Tim Driscoll was very accomidating and professional, I highly recommend working with him. Very happy with my new Dodge Charge Very good experience, Tim Driscoll was very accomidating and professional, I highly recommend working with him. Very happy with my new Dodge Charger, what a great car! More

The Best dealership for Dodge trucks Outstanding The salesperson was very friendly and respectable. I had gone to another Dodge dealership a couple of days prior in Manassas oops... This Outstanding The salesperson was very friendly and respectable. I had gone to another Dodge dealership a couple of days prior in Manassas oops... This dealership rocks. Mr. Coslyn Ceballos told me he could get it done!!!!He was the reason I came into the dealership. The payment was within reason and the Truck was fabulous. I enjoy driving the truck everyday. I didn't feel pressured thumbs up to the management and sales. I recommend this dealership to everyone. Ms. Van Vu is a valued employee in the finance department she also made the delivery smooth and caring. Thanks again Mr. Wolfe More

Excellent service on time. I am very please with my car and the service. Excellent service call went the car was done. Explain what they did, service on time. I am very please with my car and the service. Excellent service call went the car was done. Explain what they did, More

Great dealership! Everyone I dealt with was professional, nice and seemed to enjoy working there. Overall it was a good experience with nice people who tried very hard Everyone I dealt with was professional, nice and seemed to enjoy working there. Overall it was a good experience with nice people who tried very hard to help you and to make sure you were happy and glad to be there. The salesman, Sonny Thomas was terrific and went out of his way to make this deal. More

Absolutely the best car buying experience I've ever had. Chaudhry Rafique sales consultant and Julio Rios sales manager at Safford of Springfield were both the most professional, customer-focused, honest, an Chaudhry Rafique sales consultant and Julio Rios sales manager at Safford of Springfield were both the most professional, customer-focused, honest, and proficient auto industry experts I have encountered in my 30 years. Their interpersonal skills and integrity set the highest standard for the auto business. Their no nonsense approach to selling automobiles sets them apart from "the gamesmanship" common to many dealerships. Chaudhry and Julio are clearly the best and brightest in this industry. More

Absolutely the worst customer service I would give this dealership 0 stars if possible. My husband and I traveled from out of state to purchase a vehicle from this dealership because it wa I would give this dealership 0 stars if possible. My husband and I traveled from out of state to purchase a vehicle from this dealership because it was the closest dealership that we found that had the vehicle that we had been searching for. Prior to traveling to the dealership we were in contact with a salesman, Bill to confirm the availability of the vehicle and also to confirm the features and the price. When we got to the dealership and sat down to write up the sales agreement to purchase the truck, there was an extra $2,500 fee because the vehicle was certified that was never disclosed to us. It was not on the website or when I had confirmed the price with the salesman. We still went through with the purchase because we were told that there was no way to waive that fee. A few days later we contacted the GM, Ron Green, explained to us what had happened and he refunded the fee to us because it was never disclosed to us. Buyer beware of this extra "fee" and do not pay it! The frustration continued with this dealership. We had been approved by our local credit union and had a check in hand for our financing. A week after we purchased the truck, we received a call from the finance department stating that our financing had been declined. When we called our credit union, they stated that the dealership had not followed the directions on the check and did not submit a copy of the invoice to the credit union. Our credit union had even went so far as to contact the dealership and tell them what was needed, but the dealership never sent it so the check was returned. We then had to go back to our credit union, have a new check reissued and send it to the dealership. The person in the finance department was extremely rude and blamed the mix up with the credit union on us. We did nothing wrong. She could not follow simple instructions and fax one piece of paper to the credit union. She was by far the worst person to deal with through this experience. I cannot believe she still has a job with her rude attitude and inadequate abilities. To top it off, 3 weeks after we purchased the vehicle we got a notice from the dealership that they had pulled our credit (after we told them not to because we already had our financing set up) and that they were unable to obtain financing for us under the terms we requested. We knew they wouldn't be able to because we had gotten the best rate around with our credit union. The GM, Ron Green has been a great help throughout this horrible experience, but there is only so much that he can do when his staff is so terrible. We had to contact him twice and both times he took care of our issues, but due to the poor customer service provided by his staff I would never recommend this dealership to anyone. More