Safford Chrysler Jeep Dodge Ram FIAT of Springfield

OUTSTANDING SERVICE Bob Mooser, his service could not be any more accommodating or friendly; he actually cares about the customers about their vehicles and their safety. Bob Mooser, his service could not be any more accommodating or friendly; he actually cares about the customers about their vehicles and their safety. He did a great job with my repairs or service. My big 2004 Dodge drives like NEW! More

Great service department The blower in my air conditioner went out on my 2015 Grand Cherokee Overland. The service department at Safford was wonderful. They got me in a rent The blower in my air conditioner went out on my 2015 Grand Cherokee Overland. The service department at Safford was wonderful. They got me in a rental SUV immediately and got my car back to me in two days. I've been getting service done on my Jeeps at Safford for 9 years now and have always got the same great professional service and quality work. More

Repair quality lacking and no help fixing poor work Lots of problems, two big ones with the Service Department. Inability to talk to the service department if you are not standing in front of them. No Lots of problems, two big ones with the Service Department. Inability to talk to the service department if you are not standing in front of them. No return calls or a lot of waiting for someone to answer the phone when you call them (Problem 1). Also, getting charged for "diagnostic" work when I never gave them the go ahead to do it, taking a very loose interpretation of what I said to do work (money=Problem 2). Then when there was something that I really needed done, told them needed replaced, they said "we can do if for less" only to find out they really did nothing and charged me for it (Problem 3). Recommendation: go to Koon's in Tyson's for Chrysler repair service. Scheduled online appointment to get a coolant flush and to get the battery terminal cable repaired. When I arrived, a little after they opened, the appointment wasn't in the system but they got me in anyways because I waited (small problem, but do-able) Mentioned that the if the "Check Engine" light comes on to the service rep I know what the problem is, but told him the tech should talk to me first. I did request an estimate for what he found. I waited in the customer area knowing that that was the only way my vehicle would get serviced. It was also telling that the area was full with other customers willing to wait. When talking to another service rep, he gave me all the "recommended" things that should be done, including the replacing the sensor causing the check engine light to come on. I told him I didn't want to work done, but needed the estimate. He replied "Ok, but you'll have to pay for the diagnostic". Not thinking much about it or asking how much the diagnostic was (which wasn't spelled out in any of the charges or estimates he gave), I said Ok. I got the bill to find that the "diagnostic" was for a full engine diagnostic which cost $137. I didn't complain at the dealership, but was angry because I did "unknowingly" say "yes". When I got home I checked the battery cable work to find they had only replaced one bolt on the battery cable connector, cracking the connector in the process. Of course my first call was to the service guy, who said he'd look to see what happen. Needless to say, that was all I ever heard from him and any call backs resulted in answering machines. All this would have been avoided if he would have told me, up front the battery cable is discontinued and they couldn't do the work or specifically what they had to do; I had to call elsewhere to get that answer. I will say that everyone I encountered at the dealership (parts, accounting, service) was at least friendly to my face and speaking to me, just not professional grade or quality work. More

Sky roof leak on my jeep Bill in service could not have been more helpful and knowledgeable. Because of the water in the car because of the leak, they keept my vehicle inside Bill in service could not have been more helpful and knowledgeable. Because of the water in the car because of the leak, they keept my vehicle inside with the doors open to try and dry out the carpeting. I didn't purchase my car at this dealership, but I definitely will use them next time I am in the market for a new car! More

Excellent customer & mechanical work Safford has consistently provided excellent customer service and warranty work for my 2013 Jeep Grand Cherokee. I can always count on Richard Haidach Safford has consistently provided excellent customer service and warranty work for my 2013 Jeep Grand Cherokee. I can always count on Richard Haidacher in the Service Department to schedule my appointment in a manner that is convenient for me, the customer, and he always calls with a thorough description of the work completed done on my Jeep. More

Pricing "Bait and Switch" I went to this dealer on 9/19 to purchase a 2008 Jeep Wrangler I saw on the internet. We test drove the Jeep and noted several flaws with the vehicle I went to this dealer on 9/19 to purchase a 2008 Jeep Wrangler I saw on the internet. We test drove the Jeep and noted several flaws with the vehicle. The Internet price was $16221.00, when we sat down with the salesman he stated the vehicle was $19995.00. When we stated it was on the internet at a different price he went to speak to a Used Car Manager. He returned saying that the internet price was a misprint. He also made an offer of $16500 which still was more than the advertised price plus tax, tags and dealer processing fee. I was also advised there would be a $995.00 reconditioning fee that would be added. When I expressed my displeasure the salesman returned with the Used Car Manager. The Manager was unhelpful and said the price is what it is. I inquired why the car had so many defects and he is trying to charge a reconditioning fee. I had no excuse. I left this dealer and made a purchase at a competitor dealer in Fairfax VA. I would not buy from this dealership!!!! Model Code: JKJL72 Stock #: P2375 VIN: 1J4FA24198L542014 Mileage: 64,520 miles More

Knowledgeable, Professional, Courteous, First-Rate Working with Younes Bekkali was a great new car purchase experience. He was knowledgeable about the vehicle, courteous, professional, and expedited t Working with Younes Bekkali was a great new car purchase experience. He was knowledgeable about the vehicle, courteous, professional, and expedited the process so I did not have to spend any more time at the dealership that needed. Chris Mason was also a stand out sales rep at Safford, and provided key assistance along the way. Both Younes and Chris also carried through this level of service to after the sale, going above and beyond in order to meet my post-purchase needs. All in all, a great experience. I would return to Safford for my next vehicle. More

Another Pleasant Visit To Safford in Springfield As always, Bob and Jim in Service could not be any more accommodating or friendly. They actually care about their customers and one can always be sur As always, Bob and Jim in Service could not be any more accommodating or friendly. They actually care about their customers and one can always be sure to have a pleasant visit with them, not only about their vehicle but about their well being. Always get you out of there quickly, and if vehicle has to be in for a while they work with getting you in a rental or with all the pain taken out. This is my 5th vehicle from Safford and I wouldn't dream of taking my autos any where else for repairs or service. Sincerely, Paul D. Huston More

Customer Focused with Best Price Negotiation Arranged a visit and did vehicle research thru the Internet which saved me time. Arrived for my appointment and set up with a sales rep who took us ou Arranged a visit and did vehicle research thru the Internet which saved me time. Arrived for my appointment and set up with a sales rep who took us out for two drives. He is knowledgeable on the Jeeps we were looking at. Once we decided what we wanted to buy, he worked with the manager to provide pricing. They offered us the best possible price the first time and thru and we discussed what might bring the price down some more since I worked thru USAA Buying service. We also had our trade assessed for price and negotiated some there based on my blue book research and values of similar vehicles being sold on dealer lots. We made an appointment to come back the next day to finalize the sale. When we returned the vehicle was prepped, we did test drive, and met to finalize the paperwork. Nice that they were not "pushing" the add on warranties -- simply covered our options. Once we went into the financing office we were done in 10 minutes. Smoothest "purchase day" process and shortest time to complete all paperwork than we've ever had. Very happy with Safford and the two people we worked with to find a care and make a deal. Only thing I would recommend is offering an overview of their maintenance/appointment process and a tour of the facility. More

Bait and Switch sales tactics: Avoid! We were told on the phone they had the car with the specs we were looking for, after a long metro and shuttle ride we discovered this was not the case We were told on the phone they had the car with the specs we were looking for, after a long metro and shuttle ride we discovered this was not the case after a long dog and pony show. Get the VIN before you believe their sales folks. More