Safford Chrysler Jeep Dodge Ram FIAT of Springfield

Returning purchased vehicle My sales associate O'Neil was great. I spent most of a Saturday trying to determine which Dodge Challenger I wanted to purchase. I went to a few deale My sales associate O'Neil was great. I spent most of a Saturday trying to determine which Dodge Challenger I wanted to purchase. I went to a few dealers that day and ended back at Safford because I felt they had the best team who were willing to assist me with the price and vehicle of my choice. After closing the dealership down at 7pm with the associates I settled for the Dodge Challenger. The sales manager Buster worked a good deal and I decided on a 6 Cylinder. The color was Black with the Blacktop package and an amazingly gorgeous vehicle. After the purchase I went home but the fact of me being an alpha male and a 6 cylinder didn't sit well with me so I found a 8cylinder on line and decided to see if they would swap out on Monday. I arrived at the facility on Monday at 8am to work my plan. My original perception was that the sales managers were not willing to assist me with my effort. I was told to go to work and they would call me. I didn't not receive any calls so I decided to call and they said they were working on the package. After 2:30 arriving and no word from the shop I decided to leave work early and go to the dealership. Upon arrival I was met by my sales associate O'Neil who showed genuine concern. I proceeded to the finance officer Kim Burke who immediately went to talk to the GM Ron Green on my behalf. Within an hour I was signing paperwork for the Challenger R/T and was a satisfied customer. I am very thankful for Kim taking initiative , O'Neil being patient and working with me and supporting my decision and GM Ron Green for allowing me to trade the vehicle after purchase and putting the customer's needs First. If not for the run around I got initially on Monday I would have rated this experience and overall 5 stars, but if avail would have given 4 and 1/2. Thanks team for a job well done. More

Another JEEP from Younes This is our second car we bought from Safford and from Younes. The reason why we came back is because Younes made sure we get a fair deal. Not only th This is our second car we bought from Safford and from Younes. The reason why we came back is because Younes made sure we get a fair deal. Not only that, but respected our time. More

Friendly and informative Bob Mosser was the rep that I was dealing with. He was extremely helpful to me during the entire process. He gave me helpful info at the onset of th Bob Mosser was the rep that I was dealing with. He was extremely helpful to me during the entire process. He gave me helpful info at the onset of the service, kept me informed constantly throughout the process and kept me apprised of my options throughout. I was very satisfied with the services, both automotive and interpersonal. More

wonderful customer service and presentation To my salesperson Chanel Harper, can't thank you enough for your help with this decision and purchase. Also Colin Lamb and Gerry Romero working as To my salesperson Chanel Harper, can't thank you enough for your help with this decision and purchase. Also Colin Lamb and Gerry Romero working as a team to close the deal. Thank you to Carlos for conversation during the wait. I do hope the community knows about this seemingly hidden gem. Happy Holidays to all and families, forever grateful. Veronica More

Best car purshase ever!!!!! Recently bought a Jeep wrangler from Safford Of Springfield. It was the best car buying experience I have ever had and I bought many cars in my life.. Recently bought a Jeep wrangler from Safford Of Springfield. It was the best car buying experience I have ever had and I bought many cars in my life... Younes was knowledgeable about the Wranglers and he made sure I out of there in less then 2H... will buy again from them. More

Friendly and Fair I have been bringing my 2005 Jeep to Safford for service since Rosenthal in Arlington closed. They have never tried to "upsell" me on services I don' I have been bringing my 2005 Jeep to Safford for service since Rosenthal in Arlington closed. They have never tried to "upsell" me on services I don't need and I really appreciate that. They do the work in the time they say they will and I think the charges are fair. This time I asked for a shuttle ride home and Milton drove. He is SO NICE! We chatted all the way. When he came to pick me up after the car was done around 3:00, 395 was already a parking lot. I thought it would take forever to get back, but Milton showed me a NEW way to get to Safford without getting on 395! I am so HAPPY to know this! Thanks, Milton, you rock! Richard is always my service rep and he's a good guy too! More

Efficient and friendly The service rep, Bob Mosser, made my visit very pleasant. I felt I was treated very fairly. My vehicle was repaired in a timely manner. The service rep, Bob Mosser, made my visit very pleasant. I felt I was treated very fairly. My vehicle was repaired in a timely manner. More

Solid Service Center Richard is always outstanding. For some reason I seem to get him as my service center rep every time and I am very happy to have him. Knowledgeable, Richard is always outstanding. For some reason I seem to get him as my service center rep every time and I am very happy to have him. Knowledgeable, quick, calls when he says he will, excellent follow through all the way from drop off to pick up. This recent visit I thought I had to come in for a 60K service (as well as an oil change and wiper replacement). Turns out its not until 64K, but he used the time to audible into a needed recall replacement. Next oil change we will knock out the full service. I will be back. More

Rescuing me on the busiest travel day of the year On the day before Thanksgiving, my Jeep had serious engine issues and being from out of town I could not drive home. I found Safford Chrysler Jeep Do On the day before Thanksgiving, my Jeep had serious engine issues and being from out of town I could not drive home. I found Safford Chrysler Jeep Dodge of Springfield and spoke with Peter Kim, Asst' Service Manager. I explained my situation and although he said they were overbooked, and not taking any walk-ins, he was very sympathetic to my dilemma on needing to get home. He told me to come in and he would run a quick diagnostics on the car. When I arrived, Peter helped me immediately (no waiting) and as it turned out I had to leave my car for some major repairs not sure if they could be done by the time I had to leave town.. In the meantime, their were literally no rental cars in the area to be found, being it was the busiest travel day of the year. Peter's good relationship with Enterprise resulted in them finding me a rental car, shuttling me over to the Enterprise branch, and when I returned to Springfield, all I had to do was drop the rental off at the dealership and get my Jeep. Safford took care of returning the car. What great customer service. And to make things even better, Peter recognized that there were some other maintenance that needed to be done but could wait, and spread them over the next few visits to help with my budget. This really showed me that Peter and the Safford dealership really care about what's important to their customers. Peter Kim turned an otherwise stressful morning into a great experience, and now have me as a returning customer. Thanks again for all the help. More

Great! I have purchased multiple cars from this dealer and I am always satisfied with my purchase. Employees are great! They are very helpful and willing to I have purchased multiple cars from this dealer and I am always satisfied with my purchase. Employees are great! They are very helpful and willing to help you find just what you are looking for and answer any questions. More