Safford Chrysler Jeep Dodge Ram FIAT of Springfield

YOUR SALES STAFF SAVED THE DAY I had enough! I was ready to trade in my 2007 Jeep Liberty for a Toyota vehicle. But I am a bonafide ‘Jeep Lover’. I thought to myself, “I I had enough! I was ready to trade in my 2007 Jeep Liberty for a Toyota vehicle. But I am a bonafide ‘Jeep Lover’. I thought to myself, “I’ll give them - Safford Chrysler Jeep Dodge of Springfield - one more chance to prove that they truly want me as a customer!” So, I drove to your dealership (with my mind set on heading to Toyota) to talk with one of your sales representatives about purchasing a new 2016 Jeep vehicle. Damon Richards once wrote, “Your customer doesn’t care how much you know until they know how much you care.” Within an hour, your sales rep saved the brand of “Safford Chrysler Jeep Dodge of Springfield”. With his candid responses to my questions and savvy interpersonal skills, I’ve decided to stay with Jeep. I ended up purchasing a 2016 Jeep Patriot. So far, it’s running like a dream. For those who run Safford Chrysler Jeep Dodge of Springfield: not only are you supposed to be selling a great product, but customer engagement must be equally on par. Thanks to your sales rep, I am still a ‘Jeep Lover’. Alex More

Flee11408 GREAT EXPERIENCE, There were many cars to select from. I had a great deal on a used car that was just right for me! I was given a very good trade va GREAT EXPERIENCE, There were many cars to select from. I had a great deal on a used car that was just right for me! I was given a very good trade value for my car. They explained and answered all questions I had. and I wasn't there all day. Younes was very patient with me. I have a handicap and they took care of me. My experience was far grater than my expectations! More

Amazing Deal for the New Year Selling my car was an amazing experience for me! I went in to trade and left with a brand new car at an affordable price. Selling my car was an amazing experience for me! I went in to trade and left with a brand new car at an affordable price. More

"Outstanding customer support from Safford of Springfield" This dealership had the most professional working staff of employees that I've ever seen in my 15 years of dealing with a Chrysler, Dodge & Jeep deale This dealership had the most professional working staff of employees that I've ever seen in my 15 years of dealing with a Chrysler, Dodge & Jeep dealer. The first moment that I entered the facility, Mr. Francisco La Torre, took the time to listen to what I wanted to get accomplished by the assistance of helping me to figure out the most appropriate Jeep "Patriot" for my daughter as her first initial purchase of a new car on her own. Mr. La Torre, along with Mr. Colin Lamb were great professionals who did not just try and make a sale, they really assisted me with the advisement of the vehicle by the educating me about the vehicle which made things much easier to explain to my daughter who really wanted this particular vehicle. Great Job gentlemen, I truly appreciate your support! Mr. Vincent E. Williams Retired Army Veteran (1SG) More

Bob Mosser Did An Outstanding Job!Bob Mosser IS Superb! Earlier this week, Bob handled my car very quickly and replaced the headlight of my car as well as the burnt bulb. He also did a 5-point check on my Earlier this week, Bob handled my car very quickly and replaced the headlight of my car as well as the burnt bulb. He also did a 5-point check on my 2010 Charger. I was very impressed with how quickly he handled my vehicle as well as for washing the exterior of my car. The car looked brand new. Most importantly, I wanted to replace the serpentine belt believing that needed replacing. Bob was very highly professional when he advised I not waste my money as the belt revealed it was in excellent condition. It is of immense comfort that people like Mr. Mosser exist. He is highly ethical and because of his high integrity, he continues to encourage this customer to remain loyal to Safford of Springfield. More

First new vehicle This was my first time buying a new vehicle at a dealership. Younes was very knowledgeable about the vehicle I was interested in and within a few minu This was my first time buying a new vehicle at a dealership. Younes was very knowledgeable about the vehicle I was interested in and within a few minutes was able to narrow down a perfect match for me based on what I told him I wanted/price range/looks/etc.. It was an easy transaction from start to finish. Would highly recommend him to anyone looking for a new vehicle! More

Returning purchased vehicle My sales associate O'Neil was great. I spent most of a Saturday trying to determine which Dodge Challenger I wanted to purchase. I went to a few deale My sales associate O'Neil was great. I spent most of a Saturday trying to determine which Dodge Challenger I wanted to purchase. I went to a few dealers that day and ended back at Safford because I felt they had the best team who were willing to assist me with the price and vehicle of my choice. After closing the dealership down at 7pm with the associates I settled for the Dodge Challenger. The sales manager Buster worked a good deal and I decided on a 6 Cylinder. The color was Black with the Blacktop package and an amazingly gorgeous vehicle. After the purchase I went home but the fact of me being an alpha male and a 6 cylinder didn't sit well with me so I found a 8cylinder on line and decided to see if they would swap out on Monday. I arrived at the facility on Monday at 8am to work my plan. My original perception was that the sales managers were not willing to assist me with my effort. I was told to go to work and they would call me. I didn't not receive any calls so I decided to call and they said they were working on the package. After 2:30 arriving and no word from the shop I decided to leave work early and go to the dealership. Upon arrival I was met by my sales associate O'Neil who showed genuine concern. I proceeded to the finance officer Kim Burke who immediately went to talk to the GM Ron Green on my behalf. Within an hour I was signing paperwork for the Challenger R/T and was a satisfied customer. I am very thankful for Kim taking initiative , O'Neil being patient and working with me and supporting my decision and GM Ron Green for allowing me to trade the vehicle after purchase and putting the customer's needs First. If not for the run around I got initially on Monday I would have rated this experience and overall 5 stars, but if avail would have given 4 and 1/2. Thanks team for a job well done. More

Friendly and informative Bob Mosser was the rep that I was dealing with. He was extremely helpful to me during the entire process. He gave me helpful info at the onset of th Bob Mosser was the rep that I was dealing with. He was extremely helpful to me during the entire process. He gave me helpful info at the onset of the service, kept me informed constantly throughout the process and kept me apprised of my options throughout. I was very satisfied with the services, both automotive and interpersonal. More

Another JEEP from Younes This is our second car we bought from Safford and from Younes. The reason why we came back is because Younes made sure we get a fair deal. Not only th This is our second car we bought from Safford and from Younes. The reason why we came back is because Younes made sure we get a fair deal. Not only that, but respected our time. More

wonderful customer service and presentation To my salesperson Chanel Harper, can't thank you enough for your help with this decision and purchase. Also Colin Lamb and Gerry Romero working as To my salesperson Chanel Harper, can't thank you enough for your help with this decision and purchase. Also Colin Lamb and Gerry Romero working as a team to close the deal. Thank you to Carlos for conversation during the wait. I do hope the community knows about this seemingly hidden gem. Happy Holidays to all and families, forever grateful. Veronica More