Safford Chrysler Jeep Dodge Ram FIAT of Springfield

DO NOT RECOMMEND Really overpriced, poor service, rude manager. Staff members are incompetent and just don't care. DO NOT RECOMMEND TO ANYONE! Stay away from that plac Really overpriced, poor service, rude manager. Staff members are incompetent and just don't care. DO NOT RECOMMEND TO ANYONE! Stay away from that place!!! More

Great Service We were in and out in a hour and a half. Great haggling no fuss!! I would come back anytime and buy or lease a vehicle. We were in and out in a hour and a half. Great haggling no fuss!! I would come back anytime and buy or lease a vehicle. More

Very Poor Dealership. Dishonest. Poor customer service. Of course they're the nicest, most helpful people until AFTER you've purchased their vehicle. They promised they wouldn't be running my credit be Of course they're the nicest, most helpful people until AFTER you've purchased their vehicle. They promised they wouldn't be running my credit because I wasn't using their financing. They did They assured me the vehicle would pass MD inspection. It didn't. After convincing me that I should but my used Jeep from them because they're a Jeep dealership and they've done a thorough inspection of the vehicle and it has zero issues...the xxxx thing can't even pass inspection. Now I'm stuck with a vehicle I can't register in the state where I live. More

Dishonest and Immoral Over the course of 10+ emails and a few phone calls with various reps from Safford, I reached an agreement with one of their internet sales managers Over the course of 10+ emails and a few phone calls with various reps from Safford, I reached an agreement with one of their internet sales managers. This citied the specific vehicle (w/VIN number) and the price we agreed upon twice in the email just to confirm that I wouldn't waste my time getting a baby sitter, scrapping dinner plans and dragging my wife with me through rush hour traffic to go sign the papers... Their price beat out two other dealerships in the area but about $300 on a $37k Pacifica, so it was the best price, but not outside the realm of believability, I still explicitly asked for confirmation of the price, twice, before deciding to come in. Despite confirming the price twice and having personal assurance that she wasn't wasting my time, the sales associate that I had an appointment with did not honor the price we agreed to. He offered me a price that was about $2k over what the internet sales manager (Ar'Vielle)quoted, when I explained to him that the only reason we were there was because of the price we were quoted, and that was verified, he proceeded to tell me why he couldn't do anything about the numbers he offered. This was not a confusion about fees being included or not, the offer was specific and the confirmation was crystal clear. This was not a confusion as to what vehicle we were talking about, the VIN number matched. This is an immoral bait and switch practice that, in this case, involved outright lying, even in recorded email, to get my wife and I in the door so they could attempt to screw us on the price of a new van... My recommendation is to not consider Safford dealers, there are many alternatives close by, but if you do, don't believe a word they say, and be sure to double check all the numbers in anything you sign or put a deposit on. More

ILLEGAL BUSINESS PRACTICES & nothing but issues,,,, If I could leave a zero rating I would. This dealership is absolutely horrible. I was involved in a car accident and needed a new car. I walked in wit If I could leave a zero rating I would. This dealership is absolutely horrible. I was involved in a car accident and needed a new car. I walked in with a preapproved application from Chrysler Capital. My salesman, Mike, is the only good thing about this place. I walked out the first night with my Jeep. The next day I receive a phone call from the finance manager, Megan. She needed me to come in and resign the contract, as the bank wouldn't accept it the way it was written. My husband and I went back in to sign and noticed our interest rate was HIGHER than the night before. We were financing less money than the previous night. She tried to slide the information by and did not tell us of this change. When I asked about it, she gave a bogus excuse. I made her correct the contract to the terms from the previous night. About 1 week later, I start receiving letters from creditors in the mail. Safford Jeep had apparently run my credit through at least 7 different banks when I had already walked in with a preapproved letter, which is who I financed with. My husband and I went up there to discuss this new issue and everyone was gone for the evening that made decisions. They call me today and state that they will not help us with the dispute process. I signed NOTHING giving them permission to run my credit anywhere. Buyer beware and save yourself a lot of grief. Go with a reputable dealer. This one seriously conducts business illegally. It is now almost a month after my sale and I am still running into issues, with no response or action taken from the owner or dealership. Today, I received a call from the woman who processes the tags and registrations. I gave them my Florida tag and title information, as my car had been totaled. I even filled out the tag packet MYSELF in Megan's office. I am fed up and am still awaiting answers and some action. More

Not good I purchased a new vehicle at this location and had a bad experience. For one I told the finance guy not to run my credit with any bank but my own, and I purchased a new vehicle at this location and had a bad experience. For one I told the finance guy not to run my credit with any bank but my own, and now I have received five inquiry letters from other banks than the one I requested, which is not good for anyone's credit. Second, the docs took hours. Third, the cashier did not know what she was doing and was very rude. I was very dissatisfied. More

Appointment to Test Drive To bad there is no (-) star rating, They deserve it. I had an appointment on June 8, 2016 to see a car around 11 am. Got email that car will be ready To bad there is no (-) star rating, They deserve it. I had an appointment on June 8, 2016 to see a car around 11 am. Got email that car will be ready yesterday. Got two calls when I will be arriving to confirm it. I was told in email to see Buster/Younes they are the sale mangers who will be working directly with me. I got there around 11:10 am. Neither Younes nor Buster introduce them self. I did saw name tag on one gentleman and it was Younes. They could not find the car which I suppose to see. No body ask me have seat or anything else. Ten minutes later they send an other gentleman, he did introduce himself and I don't remember his name because I was already mad. He told me sorry service people have used the car as rental. There were at least four guys there no body check to see if car was there before calling me. Buster and Younes did not have xxxxx or courage to come to me tell me what is going on. This was very poor customer service. I have dealt with many poor customer service this was on the top. It is middle of week, they are not busy and they provide this type of service. Imagine if it was weekend and they are extremely busy. More

It was a great experience. I had a very warm,inviting experience at this dealership. I would recommend Will who was our service representative and Amy,our finance representativ I had a very warm,inviting experience at this dealership. I would recommend Will who was our service representative and Amy,our finance representative.William was patient and allowed us to test drive our new car. More

One of the dealership experiences ever! Kind of on a whim this past Friday, I called Safford about a Jeep I saw advertised on AutoTrader. Younes took my call and answered every question I h Kind of on a whim this past Friday, I called Safford about a Jeep I saw advertised on AutoTrader. Younes took my call and answered every question I had thoroughly and courteously. I explained that I live quite far from the dealership and he was even willing to work out many of the details of the deal with me over the phone so I knew I'd be comfortable making the drive to finish everything. Upon arrival, Younes and Simo took great care of me! They made sure I was completely satisfied with the Jeep and walked me through all of my options. Once I was satisfied and ready to buy, they put me in touch with the finance department who was also very thorough and professional. They walked me through all the details and really went out of their way to take care of me. The thing that really stood out about this dealership is the customer service and experience. This experience couldn't have been better if I was buying a car from myself. They treated me like I knew what I was doing, and that was refreshing. I've bought a lot of cars over the years and unfortunately many dealerships, at some point, try to scam me with unethical sales practices. Not this one! They were very transparent all the way through the deal, got me in, took great care of me, and I drove off with a beautiful new Jeep. Thanks Safford...keep doing what you're doing! More

Told a part was replace, it wasn't. Terrible communication. Multiple calls, two emails and nothing from my service advisor regarding why after $1000 in repairs my car still isn't fixed. I asked the advisor poin Multiple calls, two emails and nothing from my service advisor regarding why after $1000 in repairs my car still isn't fixed. I asked the advisor point blank, was the transmission mount changed, because I read the receipt and don't see it. He says "Yes. The trans mount was definitely changed." Then Nick, the technician, gets in the car, cranks it and doesn't even have to drive it to feel the problem. He says "I guess we need to try changing that trans mount." What?!? I was just told it WAS changed. I’m not ignorant, no need to lie and think I won’t figure it out. Just say, I’m not sure. I finally heard from Mr. Ghost, the general manager. He wasn't interested in speaking on the phone, but wanted me to come into the dealership (more missed time at work). I did and waited an hour to see him. He wasn't available. Mr. Ghost claims I had the wrong day for our appointment today. Okay, maybe we missed something when we coordinated verbally. Then he set a time to call me this evening, which he missed as well. Today after waiting an hour to meet Mr. Ghost, I asked for his card but no one would provide it nor could I get his email address. I asked for who is above him, again, that won't be provided. When I call the dealership, there is a voicemail that doesn’t identify it as the dealership. I think I’m calling the right place, but never know. I'm told "Don't email me” from my service advisor and “I’d rather call you” from the general manager. Email is not an acceptable form of communication? Why is that? Especially when other forms of contact are so challenging. Playing phone tag, fighting and loosing to the new phone system or taking off work in order to sit in the dealership for an hour is not always a feasible solution for customers. All I ask if for some respect for my time, money and patronage. I simply want my car fixed, but I understand stuff happens and things get missed. Which is what seemed to have happened here. What has driven me to write a review like this is the lack of response from the service dept and the general manager. We can’t work together to resolve a challenge if I can’t connect with the people. Just for reference, I am a person that ALWAYS fills out service surveys I get. I write many more positive reviews than negative. I understand how valuable reviews are, and how much more likely people are to complain than to praise. I’m not just looking to gripe. I truly feel that I am out of options to get to the right people. More