Safford Chrysler Jeep Dodge Ram FIAT of Springfield

Great Experience This was my first visit to Safford and I was very impressed with the facility and the customer service was great. Ken Moore provided great profession This was my first visit to Safford and I was very impressed with the facility and the customer service was great. Ken Moore provided great professional service. More

Excellent service. I was kept informed all the way. Then I received a call about every detail and services performed on my vehicle. It was a great experience. The shuttle service to the metro was great Then I received a call about every detail and services performed on my vehicle. It was a great experience. The shuttle service to the metro was great. More

See Your review. The only reason I purchased the Ram from Safford was because of the excellent experience I had working with Darryl Mason. I wanted him to get credit The only reason I purchased the Ram from Safford was because of the excellent experience I had working with Darryl Mason. I wanted him to get credit for the sale of a new truck. Darryl's boss originally included a bed liner but backed out after the internet price dropped $500; the only part of the purchase I didn't particularly care for. More

Excellent Service Safford is very proactive, does excellent work, and is accommodating to the customer. They are truly experts on the vehicles they repair and service Safford is very proactive, does excellent work, and is accommodating to the customer. They are truly experts on the vehicles they repair and service and use that knowledge to provide effective outcomes. More

Nothing more, nothing less Went for a safety recall, which was completed with no complaints or hassle. The staff was friendly and didn't try to add extra services. The waiting i Went for a safety recall, which was completed with no complaints or hassle. The staff was friendly and didn't try to add extra services. The waiting is nice and clean, and staff don't try to approach you with interests of selling you other services unrelated to your visit, which I have experienced before at other dealerships. More

Service Department shines. Too bad vehicle sales can't. I have had excellent service at your facility. Currently Bob is my Service Agent who I ask for when I need to bring in my car. I just bought a new P I have had excellent service at your facility. Currently Bob is my Service Agent who I ask for when I need to bring in my car. I just bought a new Pacifica, wish I could say the same for your Sales Manager who ever he is today? Wish the General Manager kept better track of new sales customers and had sent out a request for review of sales procedures. You might be surprised at what I tell you. Call me if you have courage. More

DO NOT RECOMMEND Really overpriced, poor service, rude manager. Staff members are incompetent and just don't care. DO NOT RECOMMEND TO ANYONE! Stay away from that plac Really overpriced, poor service, rude manager. Staff members are incompetent and just don't care. DO NOT RECOMMEND TO ANYONE! Stay away from that place!!! More

Great Service We were in and out in a hour and a half. Great haggling no fuss!! I would come back anytime and buy or lease a vehicle. We were in and out in a hour and a half. Great haggling no fuss!! I would come back anytime and buy or lease a vehicle. More

Very Poor Dealership. Dishonest. Poor customer service. Of course they're the nicest, most helpful people until AFTER you've purchased their vehicle. They promised they wouldn't be running my credit be Of course they're the nicest, most helpful people until AFTER you've purchased their vehicle. They promised they wouldn't be running my credit because I wasn't using their financing. They did They assured me the vehicle would pass MD inspection. It didn't. After convincing me that I should but my used Jeep from them because they're a Jeep dealership and they've done a thorough inspection of the vehicle and it has zero issues...the xxxx thing can't even pass inspection. Now I'm stuck with a vehicle I can't register in the state where I live. More

Dishonest and Immoral Over the course of 10+ emails and a few phone calls with various reps from Safford, I reached an agreement with one of their internet sales managers Over the course of 10+ emails and a few phone calls with various reps from Safford, I reached an agreement with one of their internet sales managers. This citied the specific vehicle (w/VIN number) and the price we agreed upon twice in the email just to confirm that I wouldn't waste my time getting a baby sitter, scrapping dinner plans and dragging my wife with me through rush hour traffic to go sign the papers... Their price beat out two other dealerships in the area but about $300 on a $37k Pacifica, so it was the best price, but not outside the realm of believability, I still explicitly asked for confirmation of the price, twice, before deciding to come in. Despite confirming the price twice and having personal assurance that she wasn't wasting my time, the sales associate that I had an appointment with did not honor the price we agreed to. He offered me a price that was about $2k over what the internet sales manager (Ar'Vielle)quoted, when I explained to him that the only reason we were there was because of the price we were quoted, and that was verified, he proceeded to tell me why he couldn't do anything about the numbers he offered. This was not a confusion about fees being included or not, the offer was specific and the confirmation was crystal clear. This was not a confusion as to what vehicle we were talking about, the VIN number matched. This is an immoral bait and switch practice that, in this case, involved outright lying, even in recorded email, to get my wife and I in the door so they could attempt to screw us on the price of a new van... My recommendation is to not consider Safford dealers, there are many alternatives close by, but if you do, don't believe a word they say, and be sure to double check all the numbers in anything you sign or put a deposit on. More