Safford Chrysler Jeep Dodge Ram FIAT of Springfield

Oil change Good customer service as soon as you enter the place. Straight to the point with no hidden agendas. Would recommend the dealership for your service . Good customer service as soon as you enter the place. Straight to the point with no hidden agendas. Would recommend the dealership for your service . More

9am Appointment finished after 2pm I had an appointment at 920am and my vehicle didn't get done until after 2pm. Drove home and the next day my engine light came back on. I had an appointment at 920am and my vehicle didn't get done until after 2pm. Drove home and the next day my engine light came back on. More

Service Great service provided by Safford Dodge. Facility is nice and very customer friendly to the customers. I would recommend it to family and friends. Go Great service provided by Safford Dodge. Facility is nice and very customer friendly to the customers. I would recommend it to family and friends. Good job Ken! More

Safford Service Department Customer Service Service Department overall customer service is poor. I have had a couple service visits. Initial appointment process, vehicle in-processing and call Service Department overall customer service is poor. I have had a couple service visits. Initial appointment process, vehicle in-processing and call on vehicle diagnosis is probably industry standard; however, the process and customer service falls apart after that. Recently no follow-up calls on car status, work “completed” only to have problems arise during first hour of operation after leaving dealership, inadequate road rest after service, preceived lack of follow-up with Chrysler system on specially ordered parts. All issues have created unnecessary expense and time to me. More

Awesome Experience! Ask for Marco Safford Chrysler Dodge Jeep has got to be the best Jeep store in the DC Area. Truly wonderful experience! Go there and ask for MARCO and the GSM JOSH. Safford Chrysler Dodge Jeep has got to be the best Jeep store in the DC Area. Truly wonderful experience! Go there and ask for MARCO and the GSM JOSH. You wont regret it I promise! More

Professional Service Gary Thomas was very professional and empathetic, considering the issues that occurred before servicing my vehicle. His professionalism really made th Gary Thomas was very professional and empathetic, considering the issues that occurred before servicing my vehicle. His professionalism really made this an easy transition. THANKS! More

Very unprofessional and bad customer service I went to buy a jeep at Safford Springfield and the sales guy over charge us in the first transaction and some how the contract did not get approve. T I went to buy a jeep at Safford Springfield and the sales guy over charge us in the first transaction and some how the contract did not get approve. The finance manager called me back to come and resign and he asked me for an additional of 1500 to get the deal approved and promised me that the payment will go down and when I went to resign, the payment went down only $5 when I refused to sign he offered that the dealer will eat the $1500 and that indicates me that they rip me off from the start of the transaction and I actually lost trust in these people and then I asked to switch the car to a cheaper one. Once we found the car, the internet price was $19000 + 3000 rebeat and $1395 freight and he tried to force me to buy a Safford car for $1295 and the finance manager said that the only way to buy the car is to get the car with the Safford care plan, when I refused the care plan, he started to use the F*** words at the showroom so I left immediately. I DO NOT recommend anybody to do business in this place . More

Recall fixed Had to get a recall fixed and also my malfunction warning light had come on. I took my Jeep In to get both manners addressed. Had to get a recall fixed and also my malfunction warning light had come on. I took my Jeep In to get both manners addressed. More

Reprogramming an in a fast an short time wait Call an they gave me appointment for the next day. Show up with my on time an I was in an out an under a hour. Call an they gave me appointment for the next day. Show up with my on time an I was in an out an under a hour. More

Always a pleasant experience I have always been treated with respect and that is a big PLUS!! I will definitely return and refer others to this dealership!!! A+ CUSTOMER SERVICE I have always been treated with respect and that is a big PLUS!! I will definitely return and refer others to this dealership!!! A+ CUSTOMER SERVICE More