Safford Chrysler Jeep Dodge Ram FIAT of Springfield

In my 20 years of having all my various cars serviced, (which included high end luxury cars) I can say without a doubt that Safford is hands down the BEST! I’ve been servicing my vehicles with Safford for (which included high end luxury cars) I can say without a doubt that Safford is hands down the BEST! I’ve been servicing my vehicles with Safford for over 5 years and each and every time they have exceeded my expectations and also that of others whom I’ve referred to go to Safford. They are the most honest, cost efficient, and reliable service department in the DC Metro area. I can’t thank the staff at Safford enough, for all they have done to help me and also everyone I’ve recommended to give Safford a try. Keep up the exceptional work. More

I m very happy with their service...timing is quicker than I expected. Service rooms are very clean..workers are very polite..Alex is very good customer service..exceptional. than I expected. Service rooms are very clean..workers are very polite..Alex is very good customer service..exceptional. More

Quick service but didn’t get call back right awayGot Quick service but didn’t get call back right away Got Vet discount which I appreciated Will certainly return in the future for service and sup Quick service but didn’t get call back right away Got Vet discount which I appreciated Will certainly return in the future for service and support More

Superb, Awesome, Outstanding service provided by this facility.We were scheduled to be at Toyota to buy a new car but since we arrived there early so my husband wanted to just look around . But because o facility.We were scheduled to be at Toyota to buy a new car but since we arrived there early so my husband wanted to just look around . But because of the outstanding service of Mr Mahmoud we end up getting a Jeep instead of a Toyota More

The sales and finance teams at Safford Jeep are great. My final sales person Mir was excellent; he was professional, very helpful and personable. However, my customer experience was excellent primarily bec final sales person Mir was excellent; he was professional, very helpful and personable. However, my customer experience was excellent primarily because of one person at this dealership, Ahmad (aka "Z"). I originally went to look at my car around July 2019 and purchased in Nov. 2019, and Z not only remembered me when I came back to the dealership, but helped me during my entire purchase process. He made sure that I was satisfied with my purchase and the process. Z went above and beyond and is a true asset to the team at Safford. I could have purchased my vehicle anywhere, but went back to this dealership because of the people that work there. The only reason it's not 5-stars is because I realized my car was not entirely cleaned when I got home, and had to go back to the dealership for them to get the unfinished areas. It was a new car and I should not have had this issue. The attention to this detail was not a good experience. More

Tire Installation I went to Safford is Springfield to have a tire installed on my vehicle, which I ordered from their parts department. They installed my tire in a tim I went to Safford is Springfield to have a tire installed on my vehicle, which I ordered from their parts department. They installed my tire in a timely manner. They even washed my car free of charge. I am well satisfied! More

Great Service Thank you Service Team for taking care of me. Service Advisor Daniel is very attentive, professional and provides great customer service. Again, thank Thank you Service Team for taking care of me. Service Advisor Daniel is very attentive, professional and provides great customer service. Again, thank you for taking care of me. More

Transmission Breakdown My 2014 Jeep Cherokee Trailhawk, broke down all of a sudden. Called in to services and spoke with Bob, and he was friendly since the moment I spoke wi My 2014 Jeep Cherokee Trailhawk, broke down all of a sudden. Called in to services and spoke with Bob, and he was friendly since the moment I spoke with him. He set expectation from the beginning. Upon arrival he recap what to expect and made me aware of the open recall I had on my transmission module. He went as far to provide me a 1 day rental because of the recall. Called me back in the afternoon and told me the vehicle mechanical break down was due to the recall and it’s fix. More

Excellent service/excellent advice/reasonable cost I was able to talk with the mechanic that diagnosed my vehicle before he performed the service. He listened to my concerns and explained why each part I was able to talk with the mechanic that diagnosed my vehicle before he performed the service. He listened to my concerns and explained why each particular service was required. He also explained which items could be delayed to another visit that allowed me to control the cost of this visit. More

Biniam was awesome I loved how Biniam helped me find the perfect car. From working on his off days to sending me cars as soon as he think I would like them. I loved how Biniam helped me find the perfect car. From working on his off days to sending me cars as soon as he think I would like them. More