Safford Chrysler Jeep Dodge Ram FIAT of Springfield

Great Service Thank you Service Team for taking care of me. Service Advisor Daniel is very attentive, professional and provides great customer service. Again, thank Thank you Service Team for taking care of me. Service Advisor Daniel is very attentive, professional and provides great customer service. Again, thank you for taking care of me. More

Transmission Breakdown My 2014 Jeep Cherokee Trailhawk, broke down all of a sudden. Called in to services and spoke with Bob, and he was friendly since the moment I spoke wi My 2014 Jeep Cherokee Trailhawk, broke down all of a sudden. Called in to services and spoke with Bob, and he was friendly since the moment I spoke with him. He set expectation from the beginning. Upon arrival he recap what to expect and made me aware of the open recall I had on my transmission module. He went as far to provide me a 1 day rental because of the recall. Called me back in the afternoon and told me the vehicle mechanical break down was due to the recall and it’s fix. More

Excellent service/excellent advice/reasonable cost I was able to talk with the mechanic that diagnosed my vehicle before he performed the service. He listened to my concerns and explained why each part I was able to talk with the mechanic that diagnosed my vehicle before he performed the service. He listened to my concerns and explained why each particular service was required. He also explained which items could be delayed to another visit that allowed me to control the cost of this visit. More

Biniam was awesome I loved how Biniam helped me find the perfect car. From working on his off days to sending me cars as soon as he think I would like them. I loved how Biniam helped me find the perfect car. From working on his off days to sending me cars as soon as he think I would like them. More

My G Cherokee The dealer place became more ch better than the last time back in 2015. The service lane looks much better than before. Salesman was very nice The dealer place became more ch better than the last time back in 2015. The service lane looks much better than before. Salesman was very nice More

Bob Mosser is THE Chrysler Representative Bob Mosser is THE Chrysler representative who looks out for the customer and gets the service done right. I trust him to identify the needed servi Bob Mosser is THE Chrysler representative who looks out for the customer and gets the service done right. I trust him to identify the needed services and to have them done correctly. Give Bob a raise! More

Online service appointment scheduling issue. I used the service center online scheduling system and had an appointment for oil change. I was there on time. The service advisor promised that it wi I used the service center online scheduling system and had an appointment for oil change. I was there on time. The service advisor promised that it will take about 40 minutes, a little longer than the usual, and I agreed.They kept me there waiting for 1 hour and 15 minutes. I have tried online shculeduling with other dealerships and was out in 20 minutes. I had other appointments the day and was very upset. I left two messages to the service manager who never returned my call to apologize. Useless scheduling system and bad management. Zero customer service. More

Awesome job! Bob Mosser is the best!! Great job Bob communicated frequently explained all issues completed ahead of time and very reasonably priced. Extremely pleasant experience! Thanks B Great job Bob communicated frequently explained all issues completed ahead of time and very reasonably priced. Extremely pleasant experience! Thanks Bob you and Safford dodge definitely met my expectations!! More

Outstanding they informed me of the issues with my vehicl Very professional, work was done they advised me what was important, just Fantastic, Excellent and most of all Outstanding. Brilliant and satisfi Very professional, work was done they advised me what was important, just Fantastic, Excellent and most of all Outstanding. Brilliant and satisfied I would recommend my friends there. More

Vehicle multipoint inspection. Daniel Vega did a great job assisting with the vehicle inspection. Daniel is very customer focused and did a great job. I would recommend the deale Daniel Vega did a great job assisting with the vehicle inspection. Daniel is very customer focused and did a great job. I would recommend the dealership service to others. More