Safford Chrysler Jeep Dodge Ram FIAT of Springfield

Great car buying experience I came in on December 30th 2019 and bought a 2019 Jeep Renegade, I hadn't planned on buying a brand new car but I left with one. O'Neill was our sales I came in on December 30th 2019 and bought a 2019 Jeep Renegade, I hadn't planned on buying a brand new car but I left with one. O'Neill was our salesman and he helped my very picky self find a car I loved. I am surprised he lasted with me as long as he did, Steve the finance man was so nice too. He listened to my concerns and I didn't feel like I was being pressured to buy a vehicle. I got to pick up my car the next day as it wasn't at Safford but I test drove one just like it and I love it!! Everyone at the dealership was friendly and we were greated every time someone walked passed us. If we end up buying another vehicle we will return to these guys! Exceptional customer service. More

False representation Dealership failed to update photos or price of a 2020 Ram Laramie on their website. Sale price was listed at $43,303 (MSRP $58,395). Dealership had si Dealership failed to update photos or price of a 2020 Ram Laramie on their website. Sale price was listed at $43,303 (MSRP $58,395). Dealership had since lifted the vehicle and failed to disclose the modifications or the $12K increase in MSRP. Dealership did not have comparable model on the property, nor would they honor advertised price. As of this review, neither the photos or price information have been updated. This violates the Virginia Consumer Protection Act, but they will hide behind a general disclaimer. The disclaimer, in case they bring it up, says “price does not include up to $1295 in dealer add ons.” Avoid the bait-and-switch. Maryland and Pennsylvania also have substantially lower dealer processing fees. The in-person sales associate, however, was friendly, not pushy, and upfront about the discrepancy. He is the reason there is a star here at all. More

Continue to get great service here. Service advisor Alex is always pleasant, knowledgeable and professional. Like that the same mechanic Brandon works on my car and knows it and it’s history well. is always pleasant, knowledgeable and professional. Like that the same mechanic Brandon works on my car and knows it and it’s history well. More

Very responsive dealership. The work was completed correctly and expeditiously. The cost was exactly what they told me before the job started. Bob was knowledgeable and courteous. correctly and expeditiously. The cost was exactly what they told me before the job started. Bob was knowledgeable and courteous. More

In my 20 years of having all my various cars serviced, (which included high end luxury cars) I can say without a doubt that Safford is hands down the BEST! I’ve been servicing my vehicles with Safford for (which included high end luxury cars) I can say without a doubt that Safford is hands down the BEST! I’ve been servicing my vehicles with Safford for over 5 years and each and every time they have exceeded my expectations and also that of others whom I’ve referred to go to Safford. They are the most honest, cost efficient, and reliable service department in the DC Metro area. I can’t thank the staff at Safford enough, for all they have done to help me and also everyone I’ve recommended to give Safford a try. Keep up the exceptional work. More

I m very happy with their service...timing is quicker than I expected. Service rooms are very clean..workers are very polite..Alex is very good customer service..exceptional. than I expected. Service rooms are very clean..workers are very polite..Alex is very good customer service..exceptional. More

Quick service but didn’t get call back right awayGot Quick service but didn’t get call back right away Got Vet discount which I appreciated Will certainly return in the future for service and sup Quick service but didn’t get call back right away Got Vet discount which I appreciated Will certainly return in the future for service and support More

Superb, Awesome, Outstanding service provided by this facility.We were scheduled to be at Toyota to buy a new car but since we arrived there early so my husband wanted to just look around . But because o facility.We were scheduled to be at Toyota to buy a new car but since we arrived there early so my husband wanted to just look around . But because of the outstanding service of Mr Mahmoud we end up getting a Jeep instead of a Toyota More

The sales and finance teams at Safford Jeep are great. My final sales person Mir was excellent; he was professional, very helpful and personable. However, my customer experience was excellent primarily bec final sales person Mir was excellent; he was professional, very helpful and personable. However, my customer experience was excellent primarily because of one person at this dealership, Ahmad (aka "Z"). I originally went to look at my car around July 2019 and purchased in Nov. 2019, and Z not only remembered me when I came back to the dealership, but helped me during my entire purchase process. He made sure that I was satisfied with my purchase and the process. Z went above and beyond and is a true asset to the team at Safford. I could have purchased my vehicle anywhere, but went back to this dealership because of the people that work there. The only reason it's not 5-stars is because I realized my car was not entirely cleaned when I got home, and had to go back to the dealership for them to get the unfinished areas. It was a new car and I should not have had this issue. The attention to this detail was not a good experience. More

Tire Installation I went to Safford is Springfield to have a tire installed on my vehicle, which I ordered from their parts department. They installed my tire in a tim I went to Safford is Springfield to have a tire installed on my vehicle, which I ordered from their parts department. They installed my tire in a timely manner. They even washed my car free of charge. I am well satisfied! More