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Safford Chrysler Jeep Dodge Ram FIAT of Springfield
Springfield, VA
671 Reviews
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June 28, 2024
Cannot say enough HORRIBLE things about this so called dealership. First off, customer service is not their forte. We have never experienced such horrible customer service. We would get promised simple th dealership. First off, customer service is not their forte. We have never experienced such horrible customer service. We would get promised simple things like a loaner car, or even a phone call with updates and never get them. We had our truck towed in to be fixed after it wouldn’t start. They had the truck for a week before they called us and told us that they didn’t know what was wrong with it. They started replacing random parts on it, $2,000 dollars worth of random parts. Only for my husband to then pick up the truck and the throttle stuck as he was driving away and it could have killed him. They then took the truck back in declaring they wanted $800 just to look into the engine and what was wrong with it! They took the engine completely apart to decide what parts they felt like replacing this time. Which included everything they had already replaced and $2,200 worth of new things! While they had our truck for over a month they went back on their word multiple times. They stated that since they couldn’t find the use they would give us a loaner, they never did. On top of this already stressful interaction and having our truck in the shop with no idea what’s wrong for over a month we have JOE. Let me tell y’all about Joe. Joe was dismissive of every concern we had and tried multiple times to gaslight us into believing the truck was fine. He completely dismissed all of my concerns when we picked the truck up. Including the concern of the fact that they tried to return the truck missing the lid to the transmission fluid reservoir. He went as far as to tell us there was never a lid… and they never touched that part of the engine. But yet proceeded to tell us how they pumped the radiator fluid out.. AFTER Alex had told us he topped off the radiator fluid due to a leak. Make that make sense. I cannot rate this entire experience as horribly as I want to or state how I feel about the entire Stafford dealership. We spent over $4,000 and over a month of time on this repair only for them to be dismissive throughout the whole process. The only person we can recommend at this shop is the shuttle driver as he was understanding and incredibly nice to me and my husband during these times. Also, I’d like to add I have a family member who owns a Dodge, Jeep, Ram and Chrysler dealership he would never allow this treatment. More
by Jes
Employees Worked With
Joe and Alex
June 22, 2024
Our visit to suffered Springfield it was short, enjoyable and easy. The staff was very helpful and they all really nice. Overall experience was very good. I recommended for everyone. and easy. The staff was very helpful and they all really nice. Overall experience was very good. I recommended for everyone. More
by alasadi_riyadh
Employees Worked With
The sales person O’Neill the finance manager mo Mohammed
May 21, 2024
Alex brought both my vehicles in ahead of schedule and were able to complete both ahead of the anticipated period. Sincerely appreciated his guidance and recommendations for an additional review regarding were able to complete both ahead of the anticipated period. Sincerely appreciated his guidance and recommendations for an additional review regarding one of the vehicles that had service completed. Thank you for your sincerity, transparency, and services provided. More
by MrCooper
Employees Worked With
Mr. Alex Alvarado
May 02, 2024
Great service! !! I recommend this dealership.They are great with customer service. Check out francisco he's a great adviser. !! I recommend this dealership.They are great with customer service. Check out francisco he's a great adviser. More
by evvillatoro
Employees Worked With
Francisco. Nick
April 30, 2024
I was extremely displeased with the service. I went in to get a diagnostic for the a suspected faulty wire harness condition. I told them ahead of time which part I suspected it was, they said i I went in to get a diagnostic for the a suspected faulty wire harness condition. I told them ahead of time which part I suspected it was, they said it would be a $206 "diagnosis" fee. I also mentioned that the Check Engine light did not work and either the LED or bulb that powered it probably needed to be replaced. They took my vehicle and later that day took several photos of it, each of which I could not discern what they were of. I asked if they had to do with the faulty computer connections they were to diagnose, and they replied no. After a while they said that it may be the part I suspected was bad, but they are not able to obtain such part as it has been discontinued from where they get it from. I asked why they did not mention that before hand, as it would be moot for me to spend $206 on a diagnosis that would be inconsequential if they cannot obtain the proper part to remedy the situation. They then asked me if I wanted the bulb replaced for the Check Engine light. I said yes, and asked how much that would be. They said about $450. I had them do the work and it cost me over $440 dollars for them to replace a lightbulb, do no diagnosis, and get practical no closer to helping me withe underlying issue. Absolutely horrible experience, absolute garbage service, DO NOT recommend ever using or sending anyone to them ever again in my life. Absolute crooks, incompetent, dishonest, and generally unhelpful. Still never really received a reason why they could not diagnose the issues, as that was the real catalyst for the trip there. More
by wallofoffers1
Employees Worked With
Alexander
April 22, 2024
Good day Osbaldo As I was going over my vehicle this morning I am quite dissatisfied with the mechanic who performed the repair in replacing my AC condenser. I have missing bolts and a cover See th morning I am quite dissatisfied with the mechanic who performed the repair in replacing my AC condenser. I have missing bolts and a cover See the attached photos, I worked as a military mechanics for 20 years and to see the standard of your service technician is in acceptable I will report this to hire management. image0.jpegimage1.jpegimage2.jpegimage3.jpegimage4.jpeg More
by jlw2
Employees Worked With
Osbaldo Velis
