Safford Chrysler Jeep Dodge Ram FIAT of Springfield
Springfield, VA
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Great dealership with a great team which I found the right car for me, especially the salesman Jason Paz he was very helpful and had good knowledge of all the vehicles there and answered all my question right car for me, especially the salesman Jason Paz he was very helpful and had good knowledge of all the vehicles there and answered all my questions, he didn’t disappoint and highly recommend talking to Jason to get the right vehicle for you, he is your man for your next vehicle and will be going back in the future for a new set of wheels!!!!! More
Easy-to-use online appointment scheduler. Friendly and efficient intake process. Succinct text updates (you can also choose phone calls or email). Pleasant waiting area with Wi-Fi, a variety Friendly and efficient intake process. Succinct text updates (you can also choose phone calls or email). Pleasant waiting area with Wi-Fi, a variety of seating, coffee, water, snacks. Alex did great job overseeing my oil change, tire rotation and maintenance checks. State inspection, too. More
Everyone is always so friendly and helpful. I called ahead and when I arrived Alex was already for me. I didn’t have to fill out any forms. I called ahead and when I arrived Alex was already for me. I didn’t have to fill out any forms. More
**HORRIBLE SERVICE EXPERIENCE! ** If you value your car and sanity, do NOT come to Safford Chrysler Dodge Jeep Ram & Fiat of Springfield for service—especially if you have a 3.6L en ** If you value your car and sanity, do NOT come to Safford Chrysler Dodge Jeep Ram & Fiat of Springfield for service—especially if you have a 3.6L engine. All other engine types seek service at your own risk. We recently took our 2018 Chrysler Pacifica (approximately 71,000 miles) in for a misfire in cylinder 5 and a sloshing noise coming from the engine (yes, I figured it was bad news). It turns out the head gasket failed, and the cylinder head needed to be replaced. Safford provided a service estimate (not cheap), and I proceeded to call Chrysler/Stellantis HQ (a head gasket/cylinder head shouldn’t fail around 71K miles). Initially, Chrysler/Stellantis HQ agreed to assist with the repair costs. But then, Chrysler/Stellantis HQ called Safford to check on my vehicle and Safford’s Service Manager intervened, convincing them to back out because my issue was caused by “overheating” and should not be covered. Here’s the kicker: there were NO signs of overheating—no temperature gauge alerts, no smoke from the tailpipe or engine. Even the initial technician who provided the initial quote said NOTHING about overheating. The disrespect and lack of customer care were staggering. Safford’s service manager was rude and dismissive during our initial phone conversation. The General Manager? He was more interested in my post-service feedback than in addressing the major engine issue at hand. The only silver lining was Aaron. He seemed like he genuinely cared about Safford’s customers. After the repair, I asked the Service Manager and GM what caused the overheating. Their response…“I don’t know.” I pressed further, asking how I could prevent this in the future. Again, “I don’t know.” Their only advice? “Look for signs of overheating”—the very signs that were nonexistent from the start! If you want your car handled by a team that cares more about their feedback/public image and couldn’t care less about customer service, then by all means, go to Safford. But if you value your vehicle and peace of mind, stay far, far away from this dealership. More