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Safford Chrysler Jeep Dodge Ram FIAT of Springfield
Springfield, VA
680 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 680 reviews
April 22, 2025
With all objectivity and transparency, I do send all my gratitude to Erica Ramsey, the General Manager at Safford Chrysler Jeep Dodge of Springfield. I received a call from her, promptly after I posted my gratitude to Erica Ramsey, the General Manager at Safford Chrysler Jeep Dodge of Springfield. I received a call from her, promptly after I posted my complaint. And the misunderstanding was solved immediately. Thank you Mrs. Ramsey for the follow-up! More
by Pierre Jad
Employees Worked With
Erica Ramsey
April 22, 2025
Although people at the shop were nice and professional, and after several calls to get this appointment, and I had to wait 30+ minutes each time, I made sure by asking every time for getting a LOANER (Loan and after several calls to get this appointment, and I had to wait 30+ minutes each time, I made sure by asking every time for getting a LOANER (Loaner cars, provided by dealerships during repairs, are typically complimentary...), since my car's safety recall will take more than 2 days. They approved it after all, however, when I went to the shop, I was told I have to pay for a rental car instead, cause they don't provide loaners anymore!!!!!! I should've been told on the phone, and not wasting my work day! That was not good! Customer service needs more transparency and better service! More
by Pierre Jad
Employees Worked With
N/A
April 09, 2025
I am NOT satisfied at all with my service. I was told my car was ready for pick and all repairs were completed- each time when I went to pick up my car (4 times) it was NOT repaired! The seat I was told my car was ready for pick and all repairs were completed- each time when I went to pick up my car (4 times) it was NOT repaired! The seat was still broken the first 2 times, the 3rd time the technician left the door open (RJ explained) so BOTH batteries were dead and jeep wouldn't start when I arrived!, the fourth time the start/stop error code was on and they wanted me to still take it home - had to drive it around until the code went away on a route that RJ and Francisco told me to take that the technicians take for vehicles! They should have done this themselves!! I came in with a broken drivers seat, end up with the dealership messing up my passenger seat, ruining both my batteries and making me drive my car until error codes went away! UNACCEPTABLE! Also Terrible communication I had to call every time to get updates from Fransisco - they would tell me he called/or text through their system but I had NO missed calls or messages on my phone. I received 1 call from Francisco the entire 7 days my car was in service shop! So I know he can reach me. More details: No calls updating me on my jeep status. My jeep had a broken seat. Was told it would be ready in 2 days. Took 5 days, then was not fixed when I picked up. Second time I came to pick up after told it was ready, the other seat was opened. And the jeep would not start!! They said BOTH batteries went bad. It was here for a week and both batt went bad!? It's a brand new 2024 jeep!!!! Unacceptable. More
by S. Y.
Employees Worked With
RJ and Francisco
March 23, 2025
Very good people. Easy to talk and work with. Do wish they would have filled gas tank like they said they would though. Only filled 3/4 full. Overall, happy with purch Easy to talk and work with. Do wish they would have filled gas tank like they said they would though. Only filled 3/4 full. Overall, happy with purchase. More
by Highlander
Employees Worked With
Jason, do not remember finance managers name
February 22, 2025
They had my truck for 8 months. While I don’t blame the for the problems with my truck, the communication was awful, loaner car subpar. Finally got my truck back with no gas, filthy While I don’t blame the for the problems with my truck, the communication was awful, loaner car subpar. Finally got my truck back with no gas, filthy both inside/outside, no windshield washer, no compensation. More
by a.yaskoweak
Employees Worked With
Taylor
December 30, 2024
The service was great. The team was curious and very nice. It took a little more time as they were very busy. The dealership clean organized and coffee and snacks are very The team was curious and very nice. It took a little more time as they were very busy. The dealership clean organized and coffee and snacks are very nice touch More
by jamil
Employees Worked With
Forgot
December 03, 2024
I brought my 2022 Ram with 24K miles in for service in July 2024 because I was experiencing transmission issues. It’s now December and I don’t have an ETA for its return nor can they tell me what’s wrong July 2024 because I was experiencing transmission issues. It’s now December and I don’t have an ETA for its return nor can they tell me what’s wrong with my vehicle. I’ve had Chrysler vehicles for decades, but this dealership has brought an end to that loyalty. They may be great if you only need an oil change, but good luck if you have an actual issue with your vehicle. I’d recommend going somewhere else. More
by Tony Y.
Employees Worked With
Service Dept
November 18, 2024
Great dealership with a great team which I found the right car for me, especially the salesman Jason Paz he was very helpful and had good knowledge of all the vehicles there and answered all my question right car for me, especially the salesman Jason Paz he was very helpful and had good knowledge of all the vehicles there and answered all my questions, he didn’t disappoint and highly recommend talking to Jason to get the right vehicle for you, he is your man for your next vehicle and will be going back in the future for a new set of wheels!!!!! More
by chriscollingwood
Employees Worked With
Jason Paz
