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Safford CDJR of Warrenton - Service Center
Warrenton, VA
163 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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163 Reviews of Safford CDJR of Warrenton - Service Center
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July 17, 2013
Every experience I've had at Safford Dodge in Warrenton has been awesome, every staff member is friendly and helpful. I dropped my car off for service under warranty; the service was prompt and Warrenton has been awesome, every staff member is friendly and helpful. I dropped my car off for service under warranty; the service was prompt and efficient. Everyone service member I came into contact with was over-the-top helpful, informative, and friendly. Mike has been the best since day one of my purchase there. I am a very happy customer! More
by SDT81
Employees Worked With
Dave-Service, Mike Smith
May 09, 2013
I have called or visited several times for parts or quotes on parts. I have dealt with Curtis several times and each time I have been talked down to as if because I am a woman I don't know anything abo quotes on parts. I have dealt with Curtis several times and each time I have been talked down to as if because I am a woman I don't know anything about cars or parts, I have also been talked over especially on the phone. Most recently I called to get an estimated price quote for an insurance claim, I had the part number of the item that I was looking for, and Curtis wouldn't stop asking for my VIN and talking over me as I attempted to explain that I didn't currently have that available but if he could look up the cost of that particular number and the cost of the programming. I think it is extremely poor customer service to continue to talk over someone or interrupt someone over and over on the phone. I wish I could say that this was a one time experience but unfortunately it was not. I have had to have a key made for a vehicle that we lost the keys for and was treated poorly then in person, I have also come to pick up parts that were ordered and paid for previously and had to wait for 5-10 minutes while Curtis continued to catch up with a buddy on the phone, he made no attempt to cut the call short. More
by erj272
Employees Worked With
Curtis
October 22, 2012
On September 18, 2012, my husband and I were returning home from a getaway weekend. We experienced trouble with our Dodge Van engine and had to be towed. We were towed to a nearby privately owned repai home from a getaway weekend. We experienced trouble with our Dodge Van engine and had to be towed. We were towed to a nearby privately owned repair shop where a repair was made that was thought to have corrected the problem. After having gotten on the highway again, and about an hour further into our drive home, we, once again, found ourselves having to be towed. This time we were close enough to Warrenton to be towed to this dealership. Unfortunately, our vehicle didn't arrive until the dealership was closing for the night. However, we were greeted by the service manager with a smile, and he understood our urgency to get home. He arranged for our vehicle to be placed into the service schedule as early the next morning as possible. In the meantime, they recommended a very nice hotel and helped us make arrangements for a rental car while we had to wait. The next morning, we were able to pick up our vehicle as promised with a full explanation of the repair that was done. I would highly recommend this dealership because of their extreme friendliness and accommodating handling of our situation. This dealership far surpasses excellence in service than any other dealership I have ever had to deal with. Thank you for excellent service!!!! More
by Sharon Martindale
Employees Worked With
Bill Huff
