Safford CDJR of Springfield- Service Center

Service department folk are great; Gwen was a tremendous service advisor, walking us through every step of the services performed, and keeping us updated as soon as any repair progress was made. Thank you G service advisor, walking us through every step of the services performed, and keeping us updated as soon as any repair progress was made. Thank you Gwen! More

Another great service visit at Safford Jeep! I owned a Mercedes for many years and was accustomed to superior service...and had high expectations. Safford Jeep service department always exceed I owned a Mercedes for many years and was accustomed to superior service...and had high expectations. Safford Jeep service department always exceeds my expectations with efficient, expert service, and friendly, courteous treatment. Most of my satisfaction comes from the efforts of my service advisor Alex Alvarado. It's nice to be greeted by someone who knows you, and your vehicles. I'm certain he'll be the manager of a service department at some point. Keep up the good work Safford Jeep! More

Took my Ram 1500 truck into the service department and was greeted by Alex Alvarado. Alex was very professional and courteous. Had just a regular oil change and miscellaneous maintenance items done. Was was greeted by Alex Alvarado. Alex was very professional and courteous. Had just a regular oil change and miscellaneous maintenance items done. Was in and out in less than an hour. Service department and lounge was very clean … what I look for in a service department. Clean service department means clean work. I will always get my truck serviced at Safford. More

Great staff and service. Alex, in particular, was very responsive and accommodating. Plan to return again. Alex, in particular, was very responsive and accommodating. Plan to return again. More

Great experience everybody was great. Had a great job. Got my car back the following day. Had a great job. Got my car back the following day. More

Although people at the shop were nice and professional, and after several calls to get this appointment, and I had to wait 30+ minutes each time, I made sure by asking every time for getting a LOANER (Loan and after several calls to get this appointment, and I had to wait 30+ minutes each time, I made sure by asking every time for getting a LOANER (Loaner cars, provided by dealerships during repairs, are typically complimentary...), since my car's safety recall will take more than 2 days. They approved it after all, however, when I went to the shop, I was told I have to pay for a rental car instead, cause they don't provide loaners anymore!!!!!! I should've been told on the phone, and not wasting my work day! That was not good! Customer service needs more transparency and better service! More

With all objectivity and transparency, I do send all my gratitude to Erica Ramsey, the General Manager at Safford Chrysler Jeep Dodge of Springfield. I received a call from her, promptly after I posted my gratitude to Erica Ramsey, the General Manager at Safford Chrysler Jeep Dodge of Springfield. I received a call from her, promptly after I posted my complaint. And the misunderstanding was solved immediately. Thank you Mrs. Ramsey for the follow-up! More

I am NOT satisfied at all with my service. I was told my car was ready for pick and all repairs were completed- each time when I went to pick up my car (4 times) it was NOT repaired! The seat I was told my car was ready for pick and all repairs were completed- each time when I went to pick up my car (4 times) it was NOT repaired! The seat was still broken the first 2 times, the 3rd time the technician left the door open (RJ explained) so BOTH batteries were dead and jeep wouldn't start when I arrived!, the fourth time the start/stop error code was on and they wanted me to still take it home - had to drive it around until the code went away on a route that RJ and Francisco told me to take that the technicians take for vehicles! They should have done this themselves!! I came in with a broken drivers seat, end up with the dealership messing up my passenger seat, ruining both my batteries and making me drive my car until error codes went away! UNACCEPTABLE! Also Terrible communication I had to call every time to get updates from Fransisco - they would tell me he called/or text through their system but I had NO missed calls or messages on my phone. I received 1 call from Francisco the entire 7 days my car was in service shop! So I know he can reach me. More details: No calls updating me on my jeep status. My jeep had a broken seat. Was told it would be ready in 2 days. Took 5 days, then was not fixed when I picked up. Second time I came to pick up after told it was ready, the other seat was opened. And the jeep would not start!! They said BOTH batteries went bad. It was here for a week and both batt went bad!? It's a brand new 2024 jeep!!!! Unacceptable. More

The service was great. The team was curious and very nice. It took a little more time as they were very busy. The dealership clean organized and coffee and snacks are very The team was curious and very nice. It took a little more time as they were very busy. The dealership clean organized and coffee and snacks are very nice touch More