Safford CDJR of Springfield- Service Center

The service is very good and the people are very nice and friendly thank you all friendly thank you all More

Very helpful and service oriented. Top notch in quality and standards. Goes the extra mile(s) for satisfaction Top notch in quality and standards. Goes the extra mile(s) for satisfaction More

After a week at the dealership for warranty work on my engine, my truck is back at the dealership two days later with the same issue. engine, my truck is back at the dealership two days later with the same issue. More

Customer service was great but very disappointed that Safford charges for using a credit card for payment. Safford charges for using a credit card for payment. More

Agent Gwen was professional and helpful, service was fairly quick. No issues with service noted. fairly quick. No issues with service noted. More

Ok. This is a problem. It takes too long to do the survey today and This is a problem. It takes too long to do the survey today and More

This week, I have had both of my jeeps in for various service. Both of my jeeps were purchased at Safford Dealership. Outstanding customer service was provided by the following two service advisors: Ms service. Both of my jeeps were purchased at Safford Dealership. Outstanding customer service was provided by the following two service advisors: Ms Gwendolyn Holzer & Mr Alex Alvarado. They were professional, knowledgeable & personable! And I was kept informed on the status of my jeeps. Both service advisors treated me as a person; not just another customer number. Additionally, the dealership’s shuttle service is very nice and the driver, Mr Bonxu is professional & operates the shuttle in a safe manner. More

My Experience at Safford Jeep of Springfield I purchased a 2018 Jeep Renegade from Safford in 2019. It currently has just 31,000 miles. During the sale, I was aggressively pitched a $2,600 service purchased a 2018 Jeep Renegade from Safford in 2019. It currently has just 31,000 miles. During the sale, I was aggressively pitched a $2,600 service package. I was told it would cover “almost everything” except brakes, tires, and belts—which sounded reasonable. In reality, it covers oil changes and windshield washer fluid. That’s it. No brake flushes, no basic fluid services. Just oil and washer fluid. At two oil changes a year, it would take me 26 years to break even. Fast forward to a service visit around March/April 2025: I was told my lugnuts were “swollen” and would eventually “seize up,” requiring them to be cut off. The dealership quoted me $600 to replace them. For lugnuts. On a 4-cylinder compact SUV. I declined, knowing aftermarket replacements cost $3–$7 each and take about 30 minutes to install. Then came my emissions/safety inspection on August 29. I already knew I had a bad tire and expected to replace it. Instead, they failed my inspection and slapped a “REJECTED” sticker on my windshield. Their solution? A $1,200 quote for new tires. I approved the work—my mistake. Here’s the kicker: they removed the supposedly “seized” lugnuts to install the new tires… and then reinstalled the same lugnuts. No issues. No extra labor charge. But had I asked for just the lugnuts to be replaced? That would’ve been $600. So the labor is magically free if bundled with overpriced tires. When I pointed out the inconsistency to the service manager, Taylor, she shrugged and said, “Yeah, I wouldn’t recommend taking cars to a dealership for maintenance.” She also claimed the service package was a deal because “my mom pays over $100 for every oil change.” For reference, oil changes for a low-performance 4-cylinder typically cost $30–$90 depending on the shop and oil type...see research beow. Final Thoughts This dealership excels at upselling and inflating prices under the guise of convenience. If you value transparency, logic, or basic math, look elsewhere. I’ve learned my lesson—and I hope this helps someone else avoid the same trap. Here is the average cost for oil changes (a low performance 4 cylinder would be on the lower cost range): Express Oil Change: $44.99-$76.99. Firestone: $46-$96. Goodyear: $30.99-$95.99. Jiffy Lube: $45.99-$89.99. Meineke: $35-$65. Midas: $39.99-$89.99. Pep Boys: $34.99-$99.99 SpeeDee: $29.99-$89.99. Take 5 Oil Change: $49.99-$93.99. Valvoline: $45.99-$95.99. Walmart: $22.88-$52.88 *Prices are based on online listings and Chicago-area provider quotes via phone. The bottom of each range is the cost of a conventional oil change; the top is the cost using full synthetic oil. These prices may vary by location. More

Saturdays service was good Gwendolyn kept me informed and updated me on the status of my truck updated me on the status of my truck More