Safford CDJR of Springfield

A very large change from my past visit. I suppose we (the dealership as a whole and myself) needed to learn about each other. Gwen was very attentive to my needs and had a can do attitude. I suppose we (the dealership as a whole and myself) needed to learn about each other. Gwen was very attentive to my needs and had a can do attitude. Everything was seamless including the loaner/rental. My vehicle was serviced and it drives well. I am concerned about the rising service prices ($129 for an oil change is excessive) but that is a separate issue from the people. More

Excellent service, friendly personnel. Service Advisor, Anibal Benitez was great, provided very helpful adice. Easy scheduling. Quick service. Service Advisor, Anibal Benitez was great, provided very helpful adice. Easy scheduling. Quick service. More

The team always gets the job done and provides good customer service. One major benefit for me is the shuttle to work. However, sometimes the drivers aren’t available. I understand how tough staffing i customer service. One major benefit for me is the shuttle to work. However, sometimes the drivers aren’t available. I understand how tough staffing is. Though, that can sometimes be a major inconvenience for me as I drop my car off in the morning with a scheduled appointment and request for a shuttle as I expect to go work. Fix this issue and I won’t have anything negative to say. Thanks More

Customer service was great. I had an oil change and stayed in the customer lounge. My wait time was not excessively long. Once service finished they also washed my vehicle. I had an oil change and stayed in the customer lounge. My wait time was not excessively long. Once service finished they also washed my vehicle. More

Service appointment went very well. The service staff Drake, Francisco, and Alex are always friendly and helpful. There was one follow-up call from (I think) Ximena that was very diffic The service staff Drake, Francisco, and Alex are always friendly and helpful. There was one follow-up call from (I think) Ximena that was very difficult to understand. She spoke very fast, with a heavy accent and was inaudible. But overall, a good visit. More

came to the dealership to see about a service electronic throttle was suggested to replace a map sensor, which was 400 and some change the next day I still have the same code. Come back to the dealership an throttle was suggested to replace a map sensor, which was 400 and some change the next day I still have the same code. Come back to the dealership and then it suggested that I replace a clip on the ECU, which would ring out about 1500 or so at this point it seems like we're just fixing things to try to find an issue which is not the reason most of the time we come to the dealership More

I had an excellent experience when I brought my vehicle in for repair 11 Dec 25 . Francisco highly knowledgeable and kept me informed during the process. I would recommend anyone taking their vehicle their in for repair 11 Dec 25 . Francisco highly knowledgeable and kept me informed during the process. I would recommend anyone taking their vehicle their service. More

The dealership was very helpful with my vehicle. My service advisor was very knowledgeable even with my constant calling. My service advisor was very knowledgeable even with my constant calling. More

Excellent so far, over the years Excellent so far since 2021...great customer service when I bring my jeep in for service 2021...great customer service when I bring my jeep in for service More

As always Safford exceeds expectations. Even though I only went in for an oil and filter change they got me.out in less than an hour. Fast, friendly, expert service. Even though I only went in for an oil and filter change they got me.out in less than an hour. Fast, friendly, expert service. More