
Safford Brown Toyota Glen Burnie
21060, MD
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We just started our car buying search 5 days ago and didn't think we would be new car owners before the end of the week! My wife and I began our car search with test drives a few days ago then started l didn't think we would be new car owners before the end of the week! My wife and I began our car search with test drives a few days ago then started looking up car inventories and calling dealerships. We quickly realized that most of the dealerships in the Columbia/Baltimore were charging outrageous market adjustments until we stumbled upon reviews for Safford Brown in Glen Burnie. We noticed that one salesman, Bing Chen, had more positive reviews than anyone else there too so we reached out. Bing immediately confirmed that Safford did not charge any market adjustments or have any hidden fees. He asked me detailed questions about the features we were interested in and even why we wanted some of those things and provided some of his own suggestions. He let me know he would call me when he got allocations from Toyota that seemed like a match and that I could expect a wait of up to 3-4 months plus time to delivery (45-60 days). I did not expect that he would be calling me just 2 days later (on his day off!) with the car we wanted! Toyota had made an unexpected delivery to the dealership. The stars were aligned for us in that Bing was able to come in even though it was actually his day off and I was able to make it to the dealership within an hour to jump on it. I test drove the car, he showed me all of the features and was so pleasant throughout the whole process. I most appreciated that I was presented with options, but did not feel pressured into absolutely anything (even in the finance office with Sean Owens). We are so happy with our car and I have to say that this was my best car buying experience so far. I definitely recommend Safford Brown and especially Bing Chen and will be back in the future! More