Safford Brown Subaru Manassas

I purchased a 2014 Subaru CrossTrek Premium from Brown's Subaru in Manassas this past week - my salesman was Kevin Bonilla. The whole experience was positive. Kevin seemed to know the product line Brown's Subaru in Manassas this past week - my salesman was Kevin Bonilla. The whole experience was positive. Kevin seemed to know the product line well and answered my questions. I didn't feel pressured at all when making my selection. I had visited the week before for my 'recon' visit and I called Kevin and told him that I was ready to move forward with a purchase. When I arrived, the car was waiting by the door, cleaned and ready to roll. All we had to do was the paper work, which Kevin had all prepared. There was a process there -- without feeling like a 'rigid' process was in place. More

Car buying has been a process I've always associated with headaches, but Gabriel and the rest of the team at Brown's Subaru has set a new standard. I tortured the staff with several test drives spread o with headaches, but Gabriel and the rest of the team at Brown's Subaru has set a new standard. I tortured the staff with several test drives spread over 3 days and a barrage of detailed questions - Gabriel had the answer to each question and was able to compare different models and trims for me quickly and succinctly. I never once felt pressured to buy... normally dealers don't want to let you leave the showroom for fear that you'd never come back. I came three times before buying and they were totally fine with that. The negotiations were pleasant as well - we were able to reach a deal that everyone could agree upon with relative ease. In fact, after we'd signed the paperwork they realized there was a promotion that could save us another few dollars and quickly had us re-sign to save us the few extra dollars. Any dealership that takes the time to save you a few bucks even after the paperwork is signed is an honest dealership (and one I'll visit again)! I'd also like to emphasize the route they take you on for a test drive; with stretches of road where you reach above 50mph where you can really feel how a car handles at speed. It's a little detail, but extremely important. Be sure to ask for Gabe when you visit Brown's Manassas Subaru. He took great care of us and made sure we left the lot with everything customized and setup exactly how we wanted. His knowledge of the vehicles is great and he's got a wonderful personality. Thanks Gabe! More

About a year ago I bought my 2013 WRX Premium from Meredith. I really enjoyed the car until I had the one in a million chance of blowing the engine at 4XXX miles. I contacted roadside assistance and Meredith. I really enjoyed the car until I had the one in a million chance of blowing the engine at 4XXX miles. I contacted roadside assistance and they showed up timely and I also alerted the dealer so they knew I would be coming by. Trish and Shelley were very pleasant to work with and quickly put me into a loaner. They called me the next day with the diagnosis which was putting in a new bottom end. After the work was done the car was like new. Some time passed and i noticed some smoke from the tailpipes. I contacted Meredith and she had me bring it back down and put me into a different loaner. At this point I was visibly upset at the situation. The next day the diagnosis came back and they needed to replace the turbo. I contacted Subaru of North America and explained what happened as did the dealership. The damage was not due to anything I did nor the dealer, it was just a lemon. At this point I wanted a new car because these problems were to severe to deal with and all my confidence in the vehicle was gone. While my car was being worked on Meredith and I met with Eric to discuss what Headquarters had decided. I really didn't like the initial offer they had made. Meredith and Eric then went back to Headquarters and went above and beyond. When I went to go pick up my car when it was done I was pleasantly surprised. I was given the option for the dealership to buy my car back at the end of the month and they would put me into a 2013 WRX Limited they had coming in. In addition they allowed me to either drive my car or a loaner until the new car came in. Though all of this did take some time to reach this point the buy back was very smooth and the dealer treated me very well. I have since thoroughly enjoyed my new WRX and all of my confidence has been restored. I know my situation is abnormal and not what you want when you buy your first new car, but the dealership did a fantastic job recognizing it and accommodating me. Meredith still contacts me to make sure everything is going well with this one. More

We recently purchased our first Subaru. When we visited Brown's Subaru in Manassas we were greeted by Meredith Eden. Meredith is very knowledgeable about Subaru products. She listened to our needs and wi Brown's Subaru in Manassas we were greeted by Meredith Eden. Meredith is very knowledgeable about Subaru products. She listened to our needs and wishes criteria for our new car and recommended we test drive different models. After comparing models that met our criteria, we returned to Subaru and purchased a new Outback. If you want a knowledgeable, helpful and pleasant salesperson, contact Meredith Eden at Brown's in Manassas. Your car buying experience will be a very pleasant one, We are considering purchasing another Subaru in the near future and will see Meredith when we do, More

Gabriel was so helpful in getting me the best deal for a used Jeep I purchased. He made sure I could get financed, and really worked hard just to make sure I could take the vehicle home at a great price. He used Jeep I purchased. He made sure I could get financed, and really worked hard just to make sure I could take the vehicle home at a great price. He was so polite and had such a great sense of humor, I will most definitely be returning to him in the future! I've already recommended my friends and family to him for any new/ used cars considering his product knowledge on all the vehicles I was looking at. Big thanks to Gabriel and all his help! Thank you! More

I posted this review and then realized it went to an old-inactive entry for the dealer on Dealer Rater so I am re-posting... I have used Brown's Subaru in Manassas several times and I plan to continu old-inactive entry for the dealer on Dealer Rater so I am re-posting... I have used Brown's Subaru in Manassas several times and I plan to continue using them. I am fairly particular when it comes to my car and how it is treated and I do very much trust the folks at Brown's Subaru in Manassas. Trish and Shelly in the service department are always great to work with, informative and helpful. In terms of their technicians - Bruce Baughman is AWESOME. I have done work on my own cars for years from everything up to and including engine rebuilds. These days I don't have time but I am particular... I totally trust Bruce with my car completely - to make the right calls and give good advice. I think he is simply fantastic!!! PS - the other techs I have worked with or spoken with have also seemed very good but I always ask for Bruce! - Charles More

I went in hoping to work myself into an upgrade from a bad deal I received at Mike Shaw Subaru in Colorado for a WRX. Kevin Bonilla accepted the challenge and between him, Steve and Dmitry I was able to w bad deal I received at Mike Shaw Subaru in Colorado for a WRX. Kevin Bonilla accepted the challenge and between him, Steve and Dmitry I was able to walk out the door with a used STI for the same monthly payment that I had on the bad deal of a WRX. Anybody looking for a great car and an excellent car buying experience needs to see these guys over at Browns Manassas Subaru. More

Mr. Eric Bukhari, and the entire team are a class act, with the right neighborhood service touch. I stopped yesterday, close to closing time. From the young men that first assisted me, and promptly began with the right neighborhood service touch. I stopped yesterday, close to closing time. From the young men that first assisted me, and promptly began to take care of preliminary paperwork, to Mr. Bukhari, and the management team, they provided professional service with integrity. They offered me a fair deal and honored the strategic partnership that they have with USAA. I will make sure that my veteran colleagues become aware of the type of top notch service they can expect from Brown's Manassas Subaru. It was worth the drive to Manassas! More