Safford Brown Subaru Manassas

About a year ago I bought my 2013 WRX Premium from Meredith. I really enjoyed the car until I had the one in a million chance of blowing the engine at 4XXX miles. I contacted roadside assistance and Meredith. I really enjoyed the car until I had the one in a million chance of blowing the engine at 4XXX miles. I contacted roadside assistance and they showed up timely and I also alerted the dealer so they knew I would be coming by. Trish and Shelley were very pleasant to work with and quickly put me into a loaner. They called me the next day with the diagnosis which was putting in a new bottom end. After the work was done the car was like new. Some time passed and i noticed some smoke from the tailpipes. I contacted Meredith and she had me bring it back down and put me into a different loaner. At this point I was visibly upset at the situation. The next day the diagnosis came back and they needed to replace the turbo. I contacted Subaru of North America and explained what happened as did the dealership. The damage was not due to anything I did nor the dealer, it was just a lemon. At this point I wanted a new car because these problems were to severe to deal with and all my confidence in the vehicle was gone. While my car was being worked on Meredith and I met with Eric to discuss what Headquarters had decided. I really didn't like the initial offer they had made. Meredith and Eric then went back to Headquarters and went above and beyond. When I went to go pick up my car when it was done I was pleasantly surprised. I was given the option for the dealership to buy my car back at the end of the month and they would put me into a 2013 WRX Limited they had coming in. In addition they allowed me to either drive my car or a loaner until the new car came in. Though all of this did take some time to reach this point the buy back was very smooth and the dealer treated me very well. I have since thoroughly enjoyed my new WRX and all of my confidence has been restored. I know my situation is abnormal and not what you want when you buy your first new car, but the dealership did a fantastic job recognizing it and accommodating me. Meredith still contacts me to make sure everything is going well with this one. More

We recently purchased our first Subaru. When we visited Brown's Subaru in Manassas we were greeted by Meredith Eden. Meredith is very knowledgeable about Subaru products. She listened to our needs and wi Brown's Subaru in Manassas we were greeted by Meredith Eden. Meredith is very knowledgeable about Subaru products. She listened to our needs and wishes criteria for our new car and recommended we test drive different models. After comparing models that met our criteria, we returned to Subaru and purchased a new Outback. If you want a knowledgeable, helpful and pleasant salesperson, contact Meredith Eden at Brown's in Manassas. Your car buying experience will be a very pleasant one, We are considering purchasing another Subaru in the near future and will see Meredith when we do, More

Gabriel was so helpful in getting me the best deal for a used Jeep I purchased. He made sure I could get financed, and really worked hard just to make sure I could take the vehicle home at a great price. He used Jeep I purchased. He made sure I could get financed, and really worked hard just to make sure I could take the vehicle home at a great price. He was so polite and had such a great sense of humor, I will most definitely be returning to him in the future! I've already recommended my friends and family to him for any new/ used cars considering his product knowledge on all the vehicles I was looking at. Big thanks to Gabriel and all his help! Thank you! More

I posted this review and then realized it went to an old-inactive entry for the dealer on Dealer Rater so I am re-posting... I have used Brown's Subaru in Manassas several times and I plan to continu old-inactive entry for the dealer on Dealer Rater so I am re-posting... I have used Brown's Subaru in Manassas several times and I plan to continue using them. I am fairly particular when it comes to my car and how it is treated and I do very much trust the folks at Brown's Subaru in Manassas. Trish and Shelly in the service department are always great to work with, informative and helpful. In terms of their technicians - Bruce Baughman is AWESOME. I have done work on my own cars for years from everything up to and including engine rebuilds. These days I don't have time but I am particular... I totally trust Bruce with my car completely - to make the right calls and give good advice. I think he is simply fantastic!!! PS - the other techs I have worked with or spoken with have also seemed very good but I always ask for Bruce! - Charles More

I went in hoping to work myself into an upgrade from a bad deal I received at Mike Shaw Subaru in Colorado for a WRX. Kevin Bonilla accepted the challenge and between him, Steve and Dmitry I was able to w bad deal I received at Mike Shaw Subaru in Colorado for a WRX. Kevin Bonilla accepted the challenge and between him, Steve and Dmitry I was able to walk out the door with a used STI for the same monthly payment that I had on the bad deal of a WRX. Anybody looking for a great car and an excellent car buying experience needs to see these guys over at Browns Manassas Subaru. More

Mr. Eric Bukhari, and the entire team are a class act, with the right neighborhood service touch. I stopped yesterday, close to closing time. From the young men that first assisted me, and promptly began with the right neighborhood service touch. I stopped yesterday, close to closing time. From the young men that first assisted me, and promptly began to take care of preliminary paperwork, to Mr. Bukhari, and the management team, they provided professional service with integrity. They offered me a fair deal and honored the strategic partnership that they have with USAA. I will make sure that my veteran colleagues become aware of the type of top notch service they can expect from Brown's Manassas Subaru. It was worth the drive to Manassas! More

I bought a used Subaru Outback here. Meredith is the BEST! I visited a lot of dealers and test drove many cars, but Brows Manassas was far and above the rest in terms of customer service. The service de BEST! I visited a lot of dealers and test drove many cars, but Brows Manassas was far and above the rest in terms of customer service. The service department is great too. Everyone at this dealership is friendly and they really care about your needs. They go above and beyond to you happy. I will definitely recommend this dealership, and especially the salesperson Meredith, to anyone!! More

I am almost 70 and have purchased many cars over the years (unfortunately). This is the first time I have not left op tight, upset or irritated. The overall experience was very good. Not only the initia years (unfortunately). This is the first time I have not left op tight, upset or irritated. The overall experience was very good. Not only the initial visit, but follow-up visits were friendly, courteous and helpful. The periodic e-mails I have received from Meredith have been very helpful giving me information and advice that I needed. I had to take my Outback in to the shop for some strange black liquid that was dripping off of it, and was attended to immediately. After detailed searching they found out that I must have driven over something that slashed into my wheel well and was dripping down. Not only did they find out the problem and solved the mystery, they washed the car and power washed the wheel wells. More