Safford Brown Subaru Manassas

Meridith was outstanding. She wrote back as soon as we made contact and helped us to firm up a hard to find subaru 2011 wrx limited pearl white. We put a deposit on the car and it was delivered as promise made contact and helped us to firm up a hard to find subaru 2011 wrx limited pearl white. We put a deposit on the car and it was delivered as promised. The problem came when we went to trade our Mazada in. The dealership would not even offer what was owed on the vehicle which was 3,000 less that kelly blue book value. We were told they talked to a Mazada dealer who said the market was soft and they could not give us much. We accecpted the even trade of what we owed which was 15,700. A few days later I check the web site to see that that are in line to make 6,000 profit from our vehicle when they could have treated us a little better. I will not deal with this dealership again. Meridith had nothing to do with our not being treated well with our trade and I WOULD highly recomend her if you want to take a chance getting ripped with your trade. More

Derek and Eric made the purchase of my 2011 STI simple and easy. They took excellent care of me and were extremely friendly and fun to talk to, which was not typical of my previous car buying experiences and easy. They took excellent care of me and were extremely friendly and fun to talk to, which was not typical of my previous car buying experiences. I would highly recommend working with them to anyone in the market for a new Subaru. More

I was very, very happy with my buying experience at Browns Manassas Subaru. The staff were very friendly, professional, and honest from the moment I first stepped onto the lot. I really appreciate a Browns Manassas Subaru. The staff were very friendly, professional, and honest from the moment I first stepped onto the lot. I really appreciate a business that exhibits the kind of integrity I experienced here. I highly recommend them to anyone interested in a Subaru! More

Meredith and Derek made my dreams come true with a 2011 WRX. It was the best car buying experience I have had. In the past 7 years I have bought 7 new cars and have never done a deal that was this smooth a WRX. It was the best car buying experience I have had. In the past 7 years I have bought 7 new cars and have never done a deal that was this smooth and easy. They went out of there way to accommodate me and all of my requests. I couldn't have asked for a better experience. More

We went to the dealership after seeing a used Prius online that had an amazing price for the miles. We emailed ahead about our tradein and they said they could work with our numbers so we drove out the online that had an amazing price for the miles. We emailed ahead about our tradein and they said they could work with our numbers so we drove out there on a Sunday. They made the process easy, fast and simple. They even entertained our 3yr old. Great price. More

I enjoy cars, dealing on cars, and keeping my cars in good shape. At the age of 68 I have bought a number of cars and dealt with all types of sales and service staff. These days I keep a car 1-2 years, good shape. At the age of 68 I have bought a number of cars and dealt with all types of sales and service staff. These days I keep a car 1-2 years, and I switch makes based on what I think will be a good "ride". I have been in the Northern Virginia area since '84 and visited dealerships in many parts of the MD and VA areas. The is the first time I have been totally impressed with everyone involved in buying, financing and servicing a new car, and, believe me, I will WALK if I even feel that staff is not interested in my business. First, I met Russell, a sharp, knowledgeable salesperson; then I met Derek, a can do, straightforward manager; next I met Jimmy, a smart, amiable finance manager; and finally, I met Trish, a thorough, highe energy service person. My first impression of all of them was that they are a great team, but they are more than that. They are a total package that breathes and personifies customer satisfaction. The hand-offs were so seamless and smooth that I thought I was dealing with friends rather than conducting business, and I know the difference and I never forget it is business. Yet, they built my trust in them from the beginning. What they can do, they will do. If they cannot, I got that response up front. If I wanted to deal some, they eagerly talked with me and we discussed alternatives and options in making a deal. I cannot recall how many times they said "...we want you to be satisfied..." was stated, but it was a lot. Most of all, they meant it and proved it from beginning to end. They were so good at sales and service that I wish I could go there to buy groceries, hardware, clothes, or whatever, because they "get it" when it comes to customer satisfaction. Oh, and they offer fine vehicle and every one of them is PROUD to sell and service a SUBARU. Take a BOW, fantastic Subaru team! More

I wanted a new Subaru Forester,I'd already done all the research and this would be my fourth one. When we sent out an email about what we were looking for, Mr. Delph promptly responded to us by phone and research and this would be my fourth one. When we sent out an email about what we were looking for, Mr. Delph promptly responded to us by phone and email concerning having exactly what we wanted in stock. We met Russell Delph the next day, and he had the vehicle ready for us to test drive. He told us about the vehicle, knew his material, told us about options and let us test it as long as we wanted. He was very courteous and polite. No pressure to purchase which makes him outstanding. More

I recently went to this location to purchase a new Subaru Outback. The finance guy that they call pineapple was awesome and he definitely worked with me and made me feel comfortable. Matt was okay, perhaps n Outback. The finance guy that they call pineapple was awesome and he definitely worked with me and made me feel comfortable. Matt was okay, perhaps not the most experienced salesman but Derek was the rudest car salesman/manager I have ever encountered. Derek really made me feel as if he didn't want my business-he was extremely condescending and even said to me "this is economics 101" as he proceeded to give me, an actual college graduate, a lesson on supply and demand. Needless to say, I decided to take my business elsewhere and am happy that I did. Don't purchase here-go somewhere where you'll be treated with respect. Derek needs a lesson in customer service 101. More