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Safford Brown Subaru Manassas
Manassas, VA
128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 128 reviews
July 20, 2012
Good experience at first, until they couldn't stand by their word and wouldn't pay the remainding balance from the car I traded in. Had to chase them down, and will always get the typical run around. A co their word and wouldn't pay the remainding balance from the car I traded in. Had to chase them down, and will always get the typical run around. A complaint has been filed with Subaru of America, hopefully that will help and these incompetent sorry excuse for sales associates will learn a little bit about customer service. More
by Captn_Stock
Employees Worked With
Tony Lee, Eric Bukhari, Russel Delph
June 04, 2012
I recently purchased a new car at Browns Manassas Subaru. The sales person named Bazaid was very knowledgeable about the car that I was looking at. He showed me a couple options of the car that I was intere The sales person named Bazaid was very knowledgeable about the car that I was looking at. He showed me a couple options of the car that I was interested in. Including your base, premium, and limited model. Gave me the run around on each car and what comes with what (very detailed explaining). I overall went with the premium model and took it for a test drive. Was very satisfied with the car and went over back to the dealership to talk numbers. Price was very reasonable and I ended up purchasing the car. The paper work went smoothly and I was out of there in no time with my new car. Bazaid was again very knowledgeable about the car, and was very polite and professional through out my transaction there! I would highly recommend anybody togo into Browns in Manassas and seek Bazaid as your sales person! More
by rathanav
Employees Worked With
Bazaid Mirza
May 17, 2012
Hip, enthusiastic, professional - describes our buying experience with the staff at Brown's Subaru. We are now the owners of two 2012 Subaru Outbacks. We replaced a 2000 Toyota Avalon and a 2002 Toyota experience with the staff at Brown's Subaru. We are now the owners of two 2012 Subaru Outbacks. We replaced a 2000 Toyota Avalon and a 2002 Toyota Highlander. We researched extensively for the best price and service for new Outbacks - Brown's came out on top! We reviewed multiple buying service pricing, the incentives offered, and used web bidding to obtain the best value; Brown's pricing was better than three other dealerships. When Brown's did not have the exact Outback color we wanted, Bazaid drove 160 miles roundtrip to Hunt Valley, MD to get us the car we wanted. The purchasing process with Tony was outstanding. We left Brown's feeling like family. More
by hharvell
Employees Worked With
Bazaid Mirza & Tony Lee
April 17, 2012
I had a great experience dealing with bobby and tony. All the transaction went very smoothly. I would definietly recommend anyone who is looking to buy a used or new subaru and to ask for bobby. the transaction went very smoothly. I would definietly recommend anyone who is looking to buy a used or new subaru and to ask for bobby. More
by kylen2006
Employees Worked With
Bobby chanmany
March 18, 2012
On Route 95 we had the misfortune on a trip to Fairfax, VA of being hit by a huge piece of tire that was on the road. It did considerable damage to the front bumper and the area under the front of the car VA of being hit by a huge piece of tire that was on the road. It did considerable damage to the front bumper and the area under the front of the car. It was around 3:30 PM and we called Subaru to find a close dealer. They told us about Brown's Manassas Subaru on Liberia Avenue which was not far at all from where we were. That was incredible luck. When we got to the dealership we were helped by Trish Montgomery, Service Consultant. who was kind, very efficient, polite, sympathetic, and incredibly helpful. The service department removed a piece of protective material that was damaged when the tire hit the car. the protective material was dragging on the ground. They did not store replacement parts of this type and the car was driveable so we paid for their service and left. We are going to a body shop near where we live for the repairs. We were very pleasantly surprised with the fact that they were able to help us when we just "showed up." We were in and out of the Subaru dealership in no time at all. We are incredibly grateful for their help. I would appreciate it if a copy of this be sent to Brown's Manassas Subaru. More
by ML Gregory
Employees Worked With
Trish Montgomery
January 07, 2012
Had a small problem with the brakes on the 2006 Toyota Highlander that I bought from Brown's Subaru Mannasas, but Chris Huizunga, the GM, and Bob Cavendish, the Sales Director stepped in and helped me get Highlander that I bought from Brown's Subaru Mannasas, but Chris Huizunga, the GM, and Bob Cavendish, the Sales Director stepped in and helped me get my car fixed quickly and properly. Thanks for the excellent customer service. More
by jmspankey
Employees Worked With
Derek, Meredith
December 14, 2011
Beware any vehicle "priced to sell" at Brown's Manassas Subaru. In March 2011, my girlfriend and I purchased 2 vehicles; a 2005 Jeep Grand Cherokee Laredo and a 2008 Subaru Legacy. Our sales a Manassas Subaru. In March 2011, my girlfriend and I purchased 2 vehicles; a 2005 Jeep Grand Cherokee Laredo and a 2008 Subaru Legacy. Our sales assoicate was Erik Bukhari and the sales transaction was facilitated by the General Sales Manager,Derek Ryan. This review is in reference to the 2005 Jeep. The Jeep was "priced to sell" at $9995, which was low enough to entice me to make the drive from Arlington to Manassas to check it out. Since my purchase in March, the Jeep has experienced chronic engine issues which ultimately resulted in replacing the entire engine (it lasted about 3 weeks before it was undriveable). In total the vehicle was in the shop for over 80 days and I have spent an additional $8400 getting the engine in working order (it ended up needing an entirely new engine). I intitially reached out to Erik for assistance in getting the vehicle repaired and was told the dealership didn't have the overhead to help me out. I have also reached out to Derek several times but he has not responded to any of my inquiries. I understand the risk inherent in purchasing a vehicle "as is" but based on the fact that Erik told me he personally purchased the Jeep for the dealership and the cyclical occurence of the engine issues I find it reasonable to believe the dealership was aware of the issue and is why the vehicle was "priced to sell" in the first place. Besides the considerable additional cost and inconvenience of finding a way to and from work for nearly 3 months without a vehicle, what I find most reprehensible is the fact that my attempts to reach out to the dealership have been ignored. The type of dealership that doesn't even have the courtesy to offer a "sorry for your luck" response after hearing of the problems I have experienced with one of their vehicles is not the type of place I would recommend to anyone. Buyer beware when purchasing a used vehicle from Erik and Derek; once the paperwork is finalized on your sale, customer service is essentially absent. More
by jjmoran07
Employees Worked With
Erik Bukhari, Derek Ryan
October 12, 2011
I went to buy a car about two months ago that day they were so nice. I gat the car and they gave me a warranty that if the car has something wrong they are going to take care of it. But it was so stupid t were so nice. I gat the car and they gave me a warranty that if the car has something wrong they are going to take care of it. But it was so stupid the car has to many problems when I went to the dealer and ask then to get it fix they said that they are no responsible for it .. I called the state police they gave me some advices so I told the dealer that if they are no going to fix that car Ill returned because it was a lot of many that I have to pay to get it fix. At fisrt they didnt want to take some responsabilities but after i leave the car with the keys they "fix it". So when I went to pick up the car it was worse a brougt it to a different macanic to see if they did fix but the mecanic said that the person that did the work didnt know anything. So I really have a bad experience with these people and plus when I firts went to ask for help for my car Derek Ryan yelled at me so it was really disapointed . I ask for the general manager he never appeared they that he wasnt there . NEVER AGAING I WILL EVEN THINK TO BUY A CAR IN THAT PLACE!! Even my friends I just want to let you guys know what happened to me!!! More
by adrianamelanie
Employees Worked With
Derek Ryan
September 12, 2011
Meridith was outstanding. She wrote back as soon as we made contact and helped us to firm up a hard to find subaru 2011 wrx limited pearl white. We put a deposit on the car and it was delivered as promise made contact and helped us to firm up a hard to find subaru 2011 wrx limited pearl white. We put a deposit on the car and it was delivered as promised. The problem came when we went to trade our Mazada in. The dealership would not even offer what was owed on the vehicle which was 3,000 less that kelly blue book value. We were told they talked to a Mazada dealer who said the market was soft and they could not give us much. We accecpted the even trade of what we owed which was 15,700. A few days later I check the web site to see that that are in line to make 6,000 profit from our vehicle when they could have treated us a little better. I will not deal with this dealership again. Meridith had nothing to do with our not being treated well with our trade and I WOULD highly recomend her if you want to take a chance getting ripped with your trade. More
by debra_pariseau
Employees Worked With
Meridith
