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Safford Brown Subaru Manassas

Manassas, VA

4.1
128 Reviews

9018 Liberia Ave

Manassas, VA

20110

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Showing 128 reviews

October 26, 2024

This is the best dealership in the world. My experience was better than I could have imagined. Tommy Stith and Kayla Dunaway helped me make my purchase easy and painless.I would recommend thi More

by Edward.r.conry17
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kayla Dunaway, Tommy Stith
September 14, 2024

The Dealership was very Nice. The Staff was very nice. They took the time to show me what I was looking for. They explained all the different options that I would have. The salesp More

by onemattyfan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Othmaro Mejia, Ayham Bekbashi
Sep 23, 2024 -

Safford Brown Subaru Manassas responded

We are so happy to hear that you had a good experience with our team here at Safford Brown Subaru Manassas. If there is ever anything else that we can assist you with in the future, please do not hesitate to let us know. Thanks again!!

August 21, 2024

USB DRIVE WAS LEFT INSERTED IN MY ASCENT. AFTER SERVICE NOW I AM HAVING PROBLEMS WITH VEHICLE STARTING More

by garyltalbot
Workmanship
Recommend Dealer
No
Employees Worked With
dont know
Aug 28, 2024 -

Safford Brown Subaru Manassas responded

We're sorry to hear about this, Gary! Please reach out to our General Manager, Drew Huttner at (703) 361-5866.

June 07, 2024

I had a Fantastic experience with this dealership, the entire team is amazing. Special shout out to Anibal, the sales rep, I truly feel that I was very valued by them, he was very helpful and communicativ More

by Diyar85
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kayla , 5 stars experience , Gabriel Obenwa, Emmir Quiroga, Anibal Romero
Jun 14, 2024 -

Safford Brown Subaru Manassas responded

We are absolutely thrilled to hear how happy you are with your recent expereince at our dealership and with Anibal in particular. We will be sure to pass along your very kind words. If there is ever anything else that we can assist you with in the future, please do not hesitate to let us know. Congratulations on your new Solterra - we hope that you continue to enjoy it!

May 07, 2024

Recently, we were returning from a long roadtrip and the oil light lit up in our Outback. We were still about 60 miles from home and were anxious about pushing through to the end to go to our local dealers More

by outwest713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shay Phillips
May 29, 2024 -

Safford Brown Subaru Manassas responded

We are thrilled to hear that you are happy with the service that you received from our team here at Safford Brown Subaru Manasas. If there is ever anything else that we can assist you with, please always feel free to let us know. Thanks again!

May 02, 2024

We received an email telling us we needed a software update for our Starlink subscription. We called Meredith, our favorite service writer and she scheduled us for the same morning, but with the caveat More

by Stormin Norman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hiver, the 4 legged greeter, was wonderful!, Meredith Eden, Christopher Moore
May 29, 2024 -

Safford Brown Subaru Manassas responded

We appreciate you, Stormin Norman!!!

May 02, 2024

I have been very pleased with the service at this dealership.Very knowledge and helpful. More

by Richard Blome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor who helped me, Vince Fath
May 29, 2024 -

Safford Brown Subaru Manassas responded

We're happy to hear that, thank you!

December 11, 2023

claimed they replaced oil pan gasket when bought car it leaked oil all the way home because they did not install correctly smh More

by thackerconstruction1980
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
eddie
Dec 14, 2023 -

Safford Brown Subaru Manassas responded

Providing top-notch customer service is the goal we always strive for, and it appears that your experience does not reflect those standards. We would appreciate the opportunity to hear more about your time in our service department and work with you toward a resolution. Please contact us at your earliest convenience. Sincerely, The Team at Safford Brown Subaru Manassas

September 04, 2023

Purchased a 2024 Crosstrek from this dealer via deposit on one in transit. Eric was extremely responsive via email during our wait. Pickup was relatively quick and easy with no pressure to buy add-ons or e More

by vadad53
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Bukhari
Sep 07, 2023 -

Safford Brown Subaru Manassas responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Team at Safford Brown Subaru Manassas

March 31, 2023

Start to finish the best car buying experience we've ever had! Felt completely at ease and unpressured. You can see the teamwork and genuine respect for each other within the Safford-Brown family as they wor More

by misst444
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Hall, Patrick Gulley, Chris Routten
Apr 04, 2023 -

Safford Brown Subaru Manassas responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Safford Brown's Manassas Subaru

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