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Safford Brown Nissan Sterling

Sterling, VA

3.3
281 Reviews

45155 Towlern Place

Sterling, VA

20166

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Showing 281 reviews

September 18, 2018

I got a really good deal on my Nissan Rogue SL I appreciated the deal I was able to secure on my Nissan Rogue. The Salesman was attentive and helpful, the manager was kind and the finance man was e More

by Martha I
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Bandy, Ehab Kandil, William Weaver
Sep 19, 2018 -

Safford Brown Nissan Sterling responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Jad Kadili |General Manager |jad.kadili@brownscar.com | 703.948.1100

September 15, 2018

Purchase of 2018 Nissan pickup Deal went smoothly and was low pressure. The dealership was clean and well maintained. The salesman went through the main features of the truck and h More

by titansrule
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Claude Bukasa, Marandi Faray
Sep 16, 2018 -

Safford Brown Nissan Sterling responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Jad Kadili |General Manager |jad.kadili@brownscar.com | 703.948.1100

September 15, 2018

Awesome Experience! From the moment you walk through the door, you’re greeted with excellent customer service. I was worried about how long it would take BUT it was quic More

by Nicdav072
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ghani Niazi General Sales Manager & Henry Proano Finance Manager, William Weaver
Sep 16, 2018 -

Safford Brown Nissan Sterling responded

Congratulations on your new purchase! I hope you are continuing to enjoy your Nissan Rogue! It's wonderful to know you feel confident in your decision to choose Brown's Dulles Nissan as your dealer as it is imperative we make the car-buying experience as seamless and efficient as possible. Take care! Sincerely, Jad Kadili |General Manager |jad.kadili@brownscar.com | 703.948.1100

September 06, 2018

Excellent Service William Weaver has been sent to the car dealership as an Angel.. He provided us with the BEST QUALITY CUSTOMER SERVICE AND AN AWESOME ARMADA. THANK YO More

by TonyaT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Henry Proano, William Weaver
Sep 09, 2018 -

Safford Brown Nissan Sterling responded

Thank you for your great review, Tonya! We're glad to have William on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jad Kadili |General Manager |jad.kadili@brownscar.com | 703.948.1100

September 02, 2018

Fair and Transparent I stopped by to do some research in advance of my lease turnin in a few months. I was greeted by Will Weaver, who was up front and informative about m More

by CristinC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Weaver
Sep 03, 2018 -

Safford Brown Nissan Sterling responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Will and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, Jad Kadili |General Manager |jad.kadili@brownscar.com | 703.948.1100

September 01, 2018

This is a reason they are not a BBB business! They will do what they can to sell you the car, stay late, even after closing, but if you end up needing anything after the sale of the car, you are d More

by John G.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Management, and Finance, although Finance was absent
Sep 04, 2018 -

Safford Brown Nissan Sterling responded

John, we are very disappointed by the incident you have described. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, Jad Kadili |General Manager |jad.kadili@brownscar.com | 703.948.1100

Sep 04, 2018 -

John G. responded

Well Browns Dulles Nissan, I have been trying to contact you for two months, left over 20 phone calls, voice mails and emails to try to get an answer to just "one" question. Even went through the BBB to ask for a response to "One" question in which you, "Brown's Dulles Nissan" never replied. At this point, I doubt your sincerity and believe you are only posting your comment to counter the negative review. If you are truly interested in correcting this issue "as soon as possible", I will one more time try to contact you, otherwise I will continue in my proceedings to correct this issue.

September 01, 2018

Good Price, Quick Service We were helped by Will Weaver and he ran us through very quickly including some good negotiation over the extras and the value of our trade in More

by mwrenner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Weaver
Sep 02, 2018 -

Safford Brown Nissan Sterling responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Jad Kadili |General Manager |jad.kadili@brownscar.com | 703.948.1100

August 31, 2018

Excellent Service My experience today was spectacular, I didn't even get to the front door and Will Weaver started greeting me. I was straight to the point on what I wa More

by Phil Kelley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Weaver
Sep 02, 2018 -

Safford Brown Nissan Sterling responded

Phil, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Brown's Dulles Nissan. Please feel free to contact us if you have any questions on your new purchase. Sincerely, Jad Kadili |General Manager |jad.kadili@brownscar.com | 703.948.1100

August 25, 2018

Horrible experience Me giving this dealership 1 star is being overly generous. Horrible experience. These people will sell you anything and do anything just to make a dea More

by Anna12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rio, Cynthia Leonard
Aug 27, 2018 -

Safford Brown Nissan Sterling responded

That is not the kind of experience we seek to provide, Anna. Please call us when you can so we can address this together. Sincerely, Jad Kadili |General Manager |jad.kadili@brownscar.com | 703.948.1100

August 17, 2018

Ledys is amazing! Ledys find the vehicle fit my needs, totally happy at Brown’s Nissan., the place is clean and everyone was very friendly and professional., highly rec More

by Meli528
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ledys Verdooren
Aug 19, 2018 -

Safford Brown Nissan Sterling responded

Thanks for the kind review! Anytime our customers let us know that they had a very pleasant purchasing experience brings us great joy. We invite you to return to our Service Center for more of the same when it's time for your first oil change. Sincerely, Jad Kadili |General Manager |jad.kadili@brownscar.com | 703.948.1100

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