Safford Brown Nissan Sterling

From the moment we arrived until the moment we left Brown's Sterling Nissan it was a pleasant experience. Everyone was very professional. The entire dealership had a positive vibe. I normally hate, Brown's Sterling Nissan it was a pleasant experience. Everyone was very professional. The entire dealership had a positive vibe. I normally hate, hate dealing with car salesman - this was the best experience I have ever had at a dealership. I had done my homework before shopping and I can say I got a great price on the vehicle and got everything I was promised. If you are looking for a Nissan, this is definitely the place to go. More

Vince (Parts), Steve (Service) and the staff in general at this location are friendly and genuenly customer oriented. They have gone above and beyond to meet my expectations even when my car was located o at this location are friendly and genuenly customer oriented. They have gone above and beyond to meet my expectations even when my car was located overseas. I will strongly recommend Brown Sterling Nissan to purchase a car, to maintain it and obtain a top notch service for a fair price. When I needed assistance with bodyshop type of service, Brown's Steling Nissan also assisted me by recommending a near by place with high standards. More

Purchased a new GTR. HOT HOT HOT car! But i can honestly say that the service that Aaron and his staff provided during the entire process (from ordering the car 5 months ago, to picking it up this honestly say that the service that Aaron and his staff provided during the entire process (from ordering the car 5 months ago, to picking it up this past weekend) has been the best experience i've had from a car dealer. i've bought brand new lexus', benz's, and others. I've bought from friends and strangers. The other dealerships i've purchased from (save for 1 benz dealership) aren't nearly as attentive or honest as this one. I'm not rich, nor do i look or carry myself that way. And i'm telling you, they treated me with the same great service both before and after i bought the car. BIG THUMBS UP!!!!! Thanks BSN!! More

So I get this e-mail from a buddy telling me Brown's Sterling Nissan is having a special on their new 2008 SUV lineup. I wasn’t really in the market for a new vehicle but my Pathfinder was getting old Sterling Nissan is having a special on their new 2008 SUV lineup. I wasn’t really in the market for a new vehicle but my Pathfinder was getting old and I had my eye on the Xterra ever since it was remodeled in 2005 so I decided to look into it. I'm very particular when it comes to making purchases. I do a lot of research and take my time to ensure I’m making the right buying decision and that I’m getting the best value possible. This is especially true when buying a vehicle. At this point, I already knew the Xterra had received excellent marks and had read many reviews, which rated it at the top of its class. So I took the next step and scheduled an appointment. My buddy knows Aaron Spicer who is the GM so I got his info and contacted him directly. When I arrived, I was greeted by Aaron who had an Xterra ready for me to test drive. Instead of just passing me over to a sales associate, Aaron thoroughly went over all the features and options of the vehicle with me. He answered my questions and offered to go with me on the test drive. The impression I generally have is that most people in upper management are so focused on how profitable their business is, that they loose touch with their customers and do not really attempt to understand their customers’ individual needs. Aaron’s attention to his customer clearly shows he understands where the focus should be. After the test drive, we reviewed some pricing options for the SE and the Off Road versions. His pricing was surprising low which confirmed the special they advertised was true and not just a marketing gimmick. I told Aaron I needed a few days to not only decide on the version and options I would like but also on weather this was the right decision for me. Aaron completely understood my needs and did not make me feel pressured to buy immediately. Over the next few days I e-mailed Aaron with some additional questions which were answered promptly. I finally decided on the Off Road version in black. Although they did not have it in stock, they were able to find one with the options I wanted. A few days later, I went to pick up my new 2008 Xterra. The vehicle was washed and very clean. I did notice a little bit of wax left over from the protective wrap covering the inside of the door but Aaron immediately got some cleaner and wiped it off. The GM personally cleaning my new car! Needless to say, I was very impressed! Like everyone else, I’ve had my share of unfavorable buying experiences but I can honestly say this purchase was very positive for me. The attention to the customer shown by Aaron and his staff was amazing. The price I paid was more than fair. In fact, this is the best deal I’ve ever had on a vehicle purchase! Although I know I am one of many customers who has bought an Xterra from Brown’s Sterling Nissan, I was treated to feel like I was buying an expensive Ferrari from Maranello, Italy. More

My wife and I recently purchased several Nissans from Sterling Nissan and without a doubt I can safely say that their professionalism has been unmatched. The sales staff along with the sales managers tre Sterling Nissan and without a doubt I can safely say that their professionalism has been unmatched. The sales staff along with the sales managers treated us with the utmost respect and never once pressured us into making a sale. The finance department worked with us well past closing one evening to make sure that our payments were to our liking. All in all, a very pleasant purchasing experience. With regards to service. . .I have had all our cars serviced at Sterling Nissan and have had great success with the quality of workmanship as well as honest opinions as to what needed to be addressed on each car. As a former member of the Nissan XTerra club I was very confident in sending any local Virginia business to Sterling Nissan whether it was sales or service related More

This dealer has always gone the extra mile to keep my car in top shape and in keeping my business. In addition to the quality cars Nissan makes the service provided by Brown's Sterling Nissan has been anoth in top shape and in keeping my business. In addition to the quality cars Nissan makes the service provided by Brown's Sterling Nissan has been another reason why I am a dedicated Nissan owner. The quality, pricing, and overall attitude of all their sales and service staff is unsurpassed. It is an amazing feeling to know that my car needs will be represented by an honest, experienced, and cost competitive Dealer. More

I got the car I wanted for the price I wanted and received courteous and thorough explanations of financing, and operation of vehicle. It was a pleasent experience. received courteous and thorough explanations of financing, and operation of vehicle. It was a pleasent experience. More

I needed a part that no one had. The parts dept went out of there way to get my parts asap and they even called me when they came in. Thumbs up to Browns of there way to get my parts asap and they even called me when they came in. Thumbs up to Browns More

Different people get different experiences from Auto Dealerships. Lucky for me, mine was pleasant and happy. Went it to buy the new 2007 Nissan Sentra and came back with one fully loaded. Also gave me Dealerships. Lucky for me, mine was pleasant and happy. Went it to buy the new 2007 Nissan Sentra and came back with one fully loaded. Also gave me 0.9% APR to close the deal and the price was good. Gave a decent value for my trade-in as well and never gave me any attitude. Will definitely consider my next purchase at this place. More

Wow. What else can I say? The salesman I dealt with at Brown's did just about everything to dissuade me from buying the car. The problem was that I really wanted this car, and the price was right. Maybe I Brown's did just about everything to dissuade me from buying the car. The problem was that I really wanted this car, and the price was right. Maybe I just made things too easy for him. From start to finish, it was incompetence, rudeness, tardiness, excuses, inattention to detail, and I might even say dishonesty - although I think it's more a case of just aggravated incompentence. I made an appointment to see the car on the phone on a Monday. The appointment was for Thursday. When I showed up to look at the car, the battery was dead - no big deal, right? Except first I had to show Teddy where the battery was, and then I had to show him how to jump the car. Ok, that's fine, if he was a nice guy, I could live with it. Keep in mind, they had four days to make sure the car ran. I asked the obvious - if you have a potential customer coming to look at the car, wouldn't you want to make sure it was ready to be looked at? he told me that he couldn't be sure that a customer would show up!!! The battery! How hard is that! The attitude from that point was always "your problem, not mine". I took the test drive, loved the car. Teddy did not offer to come with me on the test drice. I went back to the dealer, his attitude was "I'm not going to move a finger to help you". I don't think he would have cared if I would have just left. I asked if the car had ever been in an accident or been repainted? Do you know anything about this car? "No. No." So, I left pissed off. I kept shopping around over the weekend, and then received a call from the manager, Claude, who promised a new set of tires and battery and "showroom condition". So, I went back, and bought the car on an inspection contingency. Do you think Teddy knew if they had an extra key or an owner's manual? Of course not. I asked Teddy when he expected the car to be ready, and the answer was Tuesday. So, Tuesday comes, I drive halfway to Sterling - an hour away from home - only to find out the car isn't ready. Tomorrow, Teddy promises me. So, tomorrow comes and goes. Nothing. No call. I e-mail. No response. Finally, Thursday - the car is ready, manager Claude calls to tell me. The car is delivered - no tags. Teddy forgot them. I have to say, they made up for this - some poor junior associate drove out to my house and delivered them at 10pm. Every phone conversation with Teddy is the same. No accountability, no courtesy, no attempt at even a modicum of customer service. No apology for the misinformation or the screw-ups. Anyway, I had the car inspected at my mechanic - oops - the car's front end has been painted because of an accident. there are a few other minor maintenance issues covered by the warranty, so I sent a detailed fax to Brown's with a copy of the inspection, and a request for service in accordance with my contingency purchase and warranty. When I called Teddy to make sure he got the fax, he got angry with me and told me that he's not the manager. In fact, he starts speaking to me in an overtly argumentative if not aggressive tone. I finally had had enough. I asked him how he had ever gotten into sales to begin with. Why is the salesperson yelling at the customer? Anyway, I could go on and on, but the point is, if you buy from Brown's, which I don't recommend, definitely avoid Teddy Asimana. The sad thing is that the sales department knows that I'm unhappy, yet has made no effort to call me or e-mail me to discuss the issues. However, my experience thus far, at least on the phone, with the service department, has been positive. So, I'm going to give them a chance to redeem the sales department and make the corrections to the car that it needs. If not, I will make it my life's goal to protect other customers from buying from Brown's Sterling Nissan - especially Teddy - and I will make sure that the Better Business Bureau has all of the information it needs to protect consumers. More