Safford Brown Nissan Sterling

Another "switch-and-bait" shop. I saw a great price on their website, so I called. The sales manager told me it's available and I should come quickly before they close at 9pm. I I saw a great price on their website, so I called. The sales manager told me it's available and I should come quickly before they close at 9pm. I visited them before 6pm after work the same night, turned out he's already gone for the day, and the car was not there but at their sister dealership. Fine, after they told me it's not a problem, I started negotiating with the sales rep and the used car manager (the general manager was out temporarily they said). They tried to pull the tricks of added fees and disqualified incentives on me, but I went along with it. After a lengthy discussion we came down to a agreed number. They even asked me to signed the worksheet next to the number. I wanted to run it by the wife, but they insisted on me signing it first. So I signed it as told. Then they went back to the general manager's office. After 20 minutes, the sales rep came back to tell me I need to add $3K more! Why did they even ask to sign the darn sheet in the first place?! They wasted 3 hours of my time and gas in the rush hour to visit them. No apology for their false advertising and mistakes either. I won't come back to this dealer ever. More

This was one of the easiest car purchases I've ever had. These guys are awesome! No beating around the bush, no BS, straight to the negotiations, and incredibly fair. I can't think of another time that I wa These guys are awesome! No beating around the bush, no BS, straight to the negotiations, and incredibly fair. I can't think of another time that I walked away from a dealership with a smile on my face. Usually by the time it's over, I hate them and they hate me. But this was a pleasure all the way around. Thank you so much! More

This is the best car dealer we have ever worked with, and we're in our 60s. John was an outstanding sales rep, and the two sales managers, Zabed and Lorenzo, were just fine. Dimitri was the most efficient we're in our 60s. John was an outstanding sales rep, and the two sales managers, Zabed and Lorenzo, were just fine. Dimitri was the most efficient post-sale processor I have ever had. The experience in buying our new Murano CrossCab was so positive, we went back the next week and bought our son a new Altima. Prices were great, attention to the customer were great, wasted time was minimal, etc. I promise that you will be very satisfied if you purchase a car from Brown Nissan in Ashburn. More

The salesman was knowledgeable about the accesory products I asked for that are offered for my Nissan. He was very helpful and provided excellent customer service. products I asked for that are offered for my Nissan. He was very helpful and provided excellent customer service. More

Babu, Jessica and John O were all very professional, polite and timely. I knew buying cars can be fun and meaningful...the staff at this dealership proved that.I will certainly send my friends to buy ca polite and timely. I knew buying cars can be fun and meaningful...the staff at this dealership proved that.I will certainly send my friends to buy cars from this Nissan dealership. More

My husband and I went to this dealership in order to test drive both a Rogue and a Murano. We were familiar with Nissan products already, as my husband has owned two Maximas. I was contemplating buying a n drive both a Rogue and a Murano. We were familiar with Nissan products already, as my husband has owned two Maximas. I was contemplating buying a new vehicle, but was uncertain as to what Make/Model I wanted as well as to whether I definitely wanted to buy a vehicle at this time or not. I definitely did not want to be pressured. I simply wanted information. Mike Francella was exactly the type of salesperson I was looking for. He was professional, patient, informative, polite and low-key enough for me to relax. I test drove both vehicles and left the dealership to explore other vehicles before making a decision. I returned to the dealership two more times to test drive the Murano again. Each time, Mike took the time to let me evaluate the vehicle without pressure. I really appreciated this. I felt the vehicle should sell itself, not the salesman. Yet every question I had, he was able to answer knowledgeably, pleasantly and immediately. I would definitely recommend Mike to my friends if they are interested in a Nissan. Pat Hall, the sales manager, was also very pleasant, knowledgeable and professional. Both he and Mike made buying a new car as simple and stress free as possible. Plus, Nissan makes a very good product. The Nissan Murano offers practicality, comfort, safety, attractive features and luxury at a decent price. This is why I would give Brown's Dulles Nissan a rating of 5 in the areas of Customer Service, Friendliness and Overall Experience. I gave a rating of 4 in the category of price because no one ever wants to spend as much as new cars cost. More

My wife and I had an excellent experience with John our Salesman and Pat the GM. Thjey were very patient and concerned about our situation. I is nice to have people who are there to help you not just make Salesman and Pat the GM. Thjey were very patient and concerned about our situation. I is nice to have people who are there to help you not just make money !!! More

Two years ago I purchased a 2010 Altima 3.5 SR from this dealership. I worked hard to get the best deal possible and because of that they earned a repeat customer. This past weekend (May 6th) I went back dealership. I worked hard to get the best deal possible and because of that they earned a repeat customer. This past weekend (May 6th) I went back to dealership and met up with Will Weaver and Patrick Hall, both of whom were a pleasure to work with. Patrick and I had a history based on my previous purchase; this was the first time Will and I worked together. I was trading in my 2010 Altima and looking to get a 2012 Maxima. Will worked hard to ensure that I got a fair price for my Altima and Patrick sealed the deal for the new car by approving the sale price of my Altima. Patrick went a step further and ensured I understood all the financing options and was comfortable with the deal that had been worked out. Which I was. So often purchasing a new car can feel like a battle of attrition and after it's over you somehow walk away feeling like you lost. This dealership, Patrick and Will in particular, made me feel comfortable and continually stressed they were taking care of me. Instead of walking out of the dealership bruised and battered I walked out with a sweet new ride, a feeling of accomplishment and contentment, a strengthened relationship with Patrick, and new relationship with Will. More

After years of purchasing cars, I have to say that this was the first time that I felt like I didn't have to go to battle to get a good and honest deal as well as working with someone that really understoo was the first time that I felt like I didn't have to go to battle to get a good and honest deal as well as working with someone that really understood me. My sales person (Omid R Adib) was very knowledgeable about the vehicles and carefully guided me to the vehicle that would fit my needs perfectly. He asked all the right questions that got me thinking to what car would work best for me. I would highly recommend a visit to the dealership as a whole, it was very clean and professional. I couldn't be more satisfied. More

It is no secret that coming to the dealership sometimes is not very pleasant: it takes so much of your energy, time, the staff is not always knowledgeable and tries to push the sale of a vehicle instead o is not very pleasant: it takes so much of your energy, time, the staff is not always knowledgeable and tries to push the sale of a vehicle instead of contributing of getting the "best match" for you and your budget...but working with Omid was such a pleasure, he was very friendly, polite and knowledgeable, all the questions were answered properly. Thank you, Omid. Someone like you makes the process of choosing the right car smooth and just awesome. More