Safford Brown Nissan Sterling

Visited this dealership couple of weeks ago with my wife, she was looking for small SUV, Ivan, our salesperson, showed us Juke and Rogue, both are very nice vehicles, making a decision on which one she likes she was looking for small SUV, Ivan, our salesperson, showed us Juke and Rogue, both are very nice vehicles, making a decision on which one she likes most and will come back cause of the the great service ! More

Mr. Fletcher worked his butt off to locate the car we wanted from another dealer, and went out of his way to ensure my wife got the exact car she came in to purchase...It was very nice to have met Mr. Fl wanted from another dealer, and went out of his way to ensure my wife got the exact car she came in to purchase...It was very nice to have met Mr. Fletcher and the process was very smooth and timely in making the purchase More

By far THE BEST experience I've ever had with a car dealership. SO IN LOVE with my new Altima too! Such helpful, genuine, and professional people! My salesman Sherman, made the entire process quick, si dealership. SO IN LOVE with my new Altima too! Such helpful, genuine, and professional people! My salesman Sherman, made the entire process quick, simple, and stress-free. Definitely a place that sees the value in building relationships over just getting your money. I have worked in the customer service industry for 3 years and can easily tell whose genuine... these guys are it! HIGHLY RECOMMEND as I will be back for my next Nissan! More

I have been a customer of Brown's Dulles Nissan for over three years. I even had them perform some extensive work on a 1981 Datsun 280ZX - a real classic - I own based on the recommendation of other Ni over three years. I even had them perform some extensive work on a 1981 Datsun 280ZX - a real classic - I own based on the recommendation of other Nissan dealers in the Northern Virginia area. I was not disappointed. In fact, I was extremely pleased. The service staff is always professional, prompt, and friendly. If an issue is detected, they explain it thoroughly. Their rates are fair. I have been thoroughly pleased every time and would highly recommend them to anyone searching for a reliable dealership. More

Michael Fletcher was patient, friendly, and knowledgeable in providing high quality customer service as our sales representative. My wife and I appreciate and value Michael's customer service approach, and c in providing high quality customer service as our sales representative. My wife and I appreciate and value Michael's customer service approach, and continue to recommend Michael and Brown's Dulles Nissan to our friends-family-coworkers. We are very happy so far with our new Versa Note, and have been showing it off to friends, family, and co-workers with the narrative of our great experience in purchasing it. Thanks again Michael and Brown's!! Best Regards, Mike and Teresa Roberts More

My husband and I just bought a new Pathfinder from Brown's Dulles and we had a great experience. Our Salesman Michael Fletcher got in touch with us almost immediately after we contacted them for the Brown's Dulles and we had a great experience. Our Salesman Michael Fletcher got in touch with us almost immediately after we contacted them for the Happy Purchase Price, and was always very responsive throughout the sale. We scheduled a test drive and they had the car waiting to go when we got there. They did a trade-in estimate while we did the test drive and they gave us $1500 more than anyone else offered. Also, we had to come back later that night to finish the process due to an appointment we had and several people stayed late so we could finish the paperwork and get the car. The only issue that we had was the amount of items they tried to get us to purchase when we were finalizing the transaction in the finance office, but they did not put much pressure on you to buy. I would buy from them again, definitely. More

I am a veteran who decided to do business with Brown's Dulles Nissan on Veteran Day. The service I received was far less than satisfactory and expected as a veteran. First of all the representat Brown's Dulles Nissan on Veteran Day. The service I received was far less than satisfactory and expected as a veteran. First of all the representative that I dealt with name Ben had a title that says sales manager, but service was merely of a sales representative and only after being passed around to a few more inexperienced reps I came to the realization that the entire staff lacked customer service and professionalism. The price I received $1800 more than we originally agreed upon after hours of back and forth with questionable management team. We finally got the price right only to begin negotiations all over again with the financial representative which acted surprise about the numbers and term of the deal. After hours of negotiation and pure frustration my wife walked out.... More

After searching for months I finally got my first car! I knew right after I talked on the phone with my sales associate Ivan that I was probably going to buy a car from him! He was nice enough to go outside knew right after I talked on the phone with my sales associate Ivan that I was probably going to buy a car from him! He was nice enough to go outside and check the car out for me, looking for any scratches or dents. He reported quite accurately that there were very few or minor cosmetic issues! Finally a car salesmen that doesn't try to hassle you or lie! I absolutely loved my experience, so much so that I named my car after my amazing salesman! Thank you Ivan! More

The buying process was OK, no real problems. Our salesman was nice and they did go the extra mile in many ways during a stressful time. Thank you. salesman was nice and they did go the extra mile in many ways during a stressful time. Thank you. More

A very well managed operation. At every level of the interaction, every employee was extremely attentive, knowledgeable and polite. The General Sales Manager was very engaged throughout the process, an interaction, every employee was extremely attentive, knowledgeable and polite. The General Sales Manager was very engaged throughout the process, and the truly exceptional finance director made finalizing the purchase a very pleasant experience, which is not how I recall past vehicle purchases. We left the dealership (with our new vehicle) feeling that we were treated fairly and fully understanding each and every "bell and whistle" on the new car. This is a consumate group of professionals who sell you a product in the manner that it should be done for such a large investment. More