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Safford Brown Nissan Sterling

Sterling, VA

3.3
281 Reviews

45155 Towlern Place

Sterling, VA

20166

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Showing 281 reviews

June 19, 2024

Bought our car several months ago and brought it in for a recall and oil change. Was texted two cell phone numbers to call to check on the status. Neither phone worked. Called the main number and checked on More

by Jessica Primanzon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew Brown
January 10, 2024

Horrible and rude is the best way to describe this place . Lol ….. no one should buy from here More

by Joseph Mayf
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
didn’t say his name
Jan 11, 2024 -

Safford Brown Nissan Sterling responded

Joseph, we appreciate you sharing your feedback with us. We strive to create a positive experience for all our customers, and would appreciate the opportunity to gain more insight into your visit. Please contact us at your earliest convenience so we can work together at resolving this. Sincerely, The Team at Safford Brown Nissan Sterling

September 22, 2023

Visited Safford Brown Nissan Sterling and was serviced by Peter Cifizzari. Peter's attention was very professional. At all times he focused on my needs and what my family required. That is why we now have More

by Ali
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Cifizzari
Sep 27, 2023 -

Safford Brown Nissan Sterling responded

Thank you so much for taking time out of your day to share your experience with everyone, Ali. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Team at Safford Brown Nissan Sterling

January 05, 2023

Purchased a Nissan Armada through Safford Brown Nissan Sterling. I found the exact model in the color and options that I wanted at a reasonable price. From the test drive, through trade in negotiations on More

by fedcop375
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel, Joseph, Chris, Rawwad, Sales, Finance,
Jan 10, 2023 -

Safford Brown Nissan Sterling responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Safford Brown's Dulles Nissan

December 31, 2022

Because I don't trust the dealers, I generally do the work myself. My daughter's vehicle, the dreaded 2013 Altima had to go to this dealer for a CVT transmissions replacement. Of course they charged me $ More

by imdadsal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager
Jan 04, 2023 -

Safford Brown Nissan Sterling responded

We appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting us at your earliest convenience, we would like to further discuss what happened and do our best to address these issues. We look forward to speaking with you and regaining your trust in our business. Sincerely, Safford Brown's Dulles Nissan

April 23, 2022

We are from Upstate NY and were unsuccessful in finding the vehicle we wanted at the Nissan dealers here. We found the vehicle we wanted on line at Browns Dulles Nissan. My husband spoke to Reyanne Waid wh More

by thammill
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reyanne Waid, Clifford, Henry Proano, and Mazen Helwe
Apr 26, 2022 -

Safford Brown Nissan Sterling responded

Thank you so much for taking the time to share your feedback with us! I work hard to make sure our guests have an awesome experience. I will share your comments with our team and I look forward to working with you again down the road. Sincerely, Rawwad Hassanieh | General Manager | rawwad.hassanieh@brownscar.com

November 12, 2021

Don't waste your money and energy, PERIOD! A well bunch ofunprofessional team. Never again More

by Ib112
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Bandy, Ehab Kandil, Cynthia Leonard , Carla Araya , William Weaver
Nov 18, 2021 -

Safford Brown Nissan Sterling responded

Thank you for taking the time to share your recent experience at Brown's Dulles Nissan. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Rawwad Hassanieh | General Manager | rawwad.hassanieh@brownscar.com

September 26, 2021

I was in the dealership on September 18th, 2021 looking for a used Lexus RX350 SUV. They bloated the advertised price by adding more fees making the total price uncompetitive. I found an exact similar SU More

by nimalj123
Recommend Dealer
No
Employees Worked With
Shawn
Sep 30, 2021 -

Safford Brown Nissan Sterling responded

We appreciate you leaving this honest feedback about your experience. At Brown's Dulles Nissan we appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. Your comments will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Rawwad Hassanieh | General Manager | rawwad.hassanieh@brownscar.com

September 13, 2021

Recently, I took my car to have all 4 wheels aligned. They found one of the front strut bolt out of the 4 bolts was not it. I took my car back to have it installed correctly. But the service manager t More

by cj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
PEFFER NOT, PREVAIL
Sep 17, 2021 -

Safford Brown Nissan Sterling responded

CJ, we appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Rawwad Hassanieh | General Manager | rawwad.hassanieh@brownscar.com

July 07, 2021

This guy's are cheaters. They will try to rip you off. I went to lease Nissan rogue and they gave me ridiculously high price even though Nissan website was showing different price. The sales team is rude an More

by tanvirr
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Walid
Jul 14, 2021 -

Safford Brown Nissan Sterling responded

We acknowledge your review of Brown's Dulles Nissan and are currently looking into the events you’ve detailed.

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