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59 Reviews of Brown's Fairfax Mazda - Service Center
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September 28, 2025
It was a very good experience. Everyone I met was extremely friendly and made me feel at ease with the whole process Everyone I met was extremely friendly and made me feel at ease with the whole process More
by prumaker
Verified Customer
September 28, 2025
Even for an oil change, the process is excessively slow and the staff are uninterested. I won't be coming back, and I won't recommend it to anyone and the staff are uninterested. I won't be coming back, and I won't recommend it to anyone More
by mt
Employees Worked With
michael roberts
September 27, 2025
Friendly, courteous staff. Work was completed within the time estimated. Very comfortable waiting area with good coffee, which was appreciated. Work was completed within the time estimated. Very comfortable waiting area with good coffee, which was appreciated. More
by CSHEEDFAR
Employees Worked With
Rachael
August 17, 2025
Brought my new car to the service department at 9:00 am for my free "First Service" appointment - oil change and tire rotation. There were 7 cars in line ahead of me in the service bay. I sat in my car ( for my free "First Service" appointment - oil change and tire rotation. There were 7 cars in line ahead of me in the service bay. I sat in my car (since I was blocking traffic) for a few minutes and no one approached or offered any information. I went inside and after waiting a few minutes was asked my name and was told they were pretty busy and the service would take "at least 2 and a half hours". No apologies, no explanation. Why make appointments if they don't mean anything? Will not be going back. More
by Stay Away!
Employees Worked With
I don't know
June 26, 2025
Michael from service department is great to work with, if you go here which I don’t recommend ask for Michael. Reason for 1 star is Janete Jamerson, unprofessional individual who definitely should not be ex you go here which I don’t recommend ask for Michael. Reason for 1 star is Janete Jamerson, unprofessional individual who definitely should not be exposed to customer relations More
by maka
Employees Worked With
Jannete, Jamerson
February 26, 2025
I asked them to do the annual safety inspection earlier than the month required. They said “yes” and didn’t do it. I asked them to make sure my Michelin tires were at a specific air pressure and they didn’ than the month required. They said “yes” and didn’t do it. I asked them to make sure my Michelin tires were at a specific air pressure and they didn’t do it. They took the car back and put correct air pressure but only in tires on the driver’s side. They asked if I wanted a car wash. I said no because I had just washed and wiped the water spots off the car. They returned the car to me wet from a car wash. They took the car back and wiped it down. Now I’m wondering if they did the additional $600 service they suggested and I approved. I don’t have a way to check that unless the car breaks down on the road. Also, the service representative I saw only once, Olivia. Others did her work – she’s young so I guess she was in the back having fun with the guys. Is this normal service under the new Safford management or just disregard for female customers as usual under the old Brown management? Not sure. Everyone was polite and pleasant. But I need correct service. More
by Harvey723
Employees Worked With
Olivia
March 21, 2024
If I could give a 0 star rating for the service department, I would. Mazda Fairfax charged me for new brakes they did not properly install and I had to go to another dealer to have the service done department, I would. Mazda Fairfax charged me for new brakes they did not properly install and I had to go to another dealer to have the service done again, paying twice. The video taken at the other dealer showed my brakes were not even safe, I drive my family every day in my CX-5. Mazda Fairfax Service Department has atrocious customer service and they let me down after being their customer for more than 15 years. I DO NOT recommend service at this location. More
by Catherinel
Employees Worked With
Service Dept
April 15, 2019
Pissed off customer Edit: trey the GM is helping out so raising up the star Money was stolen out of my vehicle when i got an oil change few months back. Didn’t want to Edit: trey the GM is helping out so raising up the star Money was stolen out of my vehicle when i got an oil change few months back. Didn’t want to go back and they wanted to make it up so i gave them a chance to fix a loose fuel cap door today. Instead of properly fixing it they bent the gas cap cover arm/lever and now its rubbing against the side wall. Scratches are already showing where the gas cap cover is contacting the side wall. Pissed as xxxx and didn’t want them touching my vehicle again so i left. I would not recommend them at all and will never go back to this place nor buy another vehicle from them. More
by dongkatsu
January 25, 2019
Browns Mazda of Fairfax cares about their customers The manager was so helpful and professional on my latest service visit. When I couldn’t work on my laptop because of some issues with the Brown’s wir The manager was so helpful and professional on my latest service visit. When I couldn’t work on my laptop because of some issues with the Brown’s wireless working, they were genuinely apologetic. Despite the fact that sometimes technology has hiccups, they comped my oil change without my even suggesting it. Truly professional, I would recommend them to anyone. The staff is uniformly excellent to work with, the best dealership service department I have encountered in 30 years of car ownership. More
by Joseph A
Employees Worked With
Entire service team was excellent
