Safford Brown Mazda Fairfax

This dealership goes above & beyond to make sure your buying experience goes well! If you have any issues or questions, they will go out of their way to make sure you leave with your car satisfied! Would buying experience goes well! If you have any issues or questions, they will go out of their way to make sure you leave with your car satisfied! Would definitely buy from here again! More

Pissed off customer Edit: trey the GM is helping out so raising up the star Money was stolen out of my vehicle when i got an oil change few months back. Didn’t want to Edit: trey the GM is helping out so raising up the star Money was stolen out of my vehicle when i got an oil change few months back. Didn’t want to go back and they wanted to make it up so i gave them a chance to fix a loose fuel cap door today. Instead of properly fixing it they bent the gas cap cover arm/lever and now its rubbing against the side wall. Scratches are already showing where the gas cap cover is contacting the side wall. Pissed as xxxx and didn’t want them touching my vehicle again so i left. I would not recommend them at all and will never go back to this place nor buy another vehicle from them. More

Browns Mazda of Fairfax cares about their customers The manager was so helpful and professional on my latest service visit. When I couldn’t work on my laptop because of some issues with the Brown’s wir The manager was so helpful and professional on my latest service visit. When I couldn’t work on my laptop because of some issues with the Brown’s wireless working, they were genuinely apologetic. Despite the fact that sometimes technology has hiccups, they comped my oil change without my even suggesting it. Truly professional, I would recommend them to anyone. The staff is uniformly excellent to work with, the best dealership service department I have encountered in 30 years of car ownership. More

Done right the first time Work was professionally done right the first time. The status updates from the service advisor were welcome too. Also appreciated the shuttle to the M Work was professionally done right the first time. The status updates from the service advisor were welcome too. Also appreciated the shuttle to the Metro. More

That people like me can afford it is genuinely a miracle The waiting room has a TV that's always on, cables to charge your phone, orange juice, and they even pour the brown oil in the right container instead The waiting room has a TV that's always on, cables to charge your phone, orange juice, and they even pour the brown oil in the right container instead of the gutter. More

Mazda CX-5 Rebecca Shermer was an excellent salesperson to deal with at this dealership. Her communication via phone and email was prompt and courteous. She was Rebecca Shermer was an excellent salesperson to deal with at this dealership. Her communication via phone and email was prompt and courteous. She was knowledgeable about the CX-5, and spent a lot of time with me getting acquainted with all the features that it offered. She was the ONLY salesperson out of 6 or 7 in my recent new car search that automatically opened the hood and described the engine features. It was a welcome experience to be viewed as legitimate buyer and decision maker on the purchase. You would be doing yourself a favor to visit this dealership and ask for Rebecca. More

A great car-buying experience Everyone was extremely helpful, friendly & professional. Everything was handled quickly & efficiently. This was probably one of the best/easiest car Everyone was extremely helpful, friendly & professional. Everything was handled quickly & efficiently. This was probably one of the best/easiest car-buying experiences that I've ever had. More

Most pleasurable and positive dealership experience ever. Highly recommend salesman Baz, typically NOT a fan of dealerships but Brown's Fairfax Mazda was different - helpful not pushy, thoughtful and consider Highly recommend salesman Baz, typically NOT a fan of dealerships but Brown's Fairfax Mazda was different - helpful not pushy, thoughtful and considerate. BUY HAPPY More

Very good experience The whole process was very easy and Richard was very friendly and made me feel like my vehicle and business mattered. I was happy with the repairs and The whole process was very easy and Richard was very friendly and made me feel like my vehicle and business mattered. I was happy with the repairs and Richard walked me through any repairs that would be coming up in the near future. More

Trusting advice I find a trusting person is alway hard to find Richard is a diamond in the ruff thank you for all that you do! I have two Mazda. To be truly honest I I find a trusting person is alway hard to find Richard is a diamond in the ruff thank you for all that you do! I have two Mazda. To be truly honest I can always call Richard for advice he always has a monument when sitting in the waiting area he always treats everyone with dignity. If you need something Richard is your guy. Thank you for your service More