Safford Brown Mazda Fairfax
Fairfax, VA
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We had a really great experience at Safford Brown Mazda. We were in the market for a new car, and they were really helpful. We were able to do everything we needed to do in one appointment. We never felt pr We were in the market for a new car, and they were really helpful. We were able to do everything we needed to do in one appointment. We never felt pressured to buy anything extra--anything we turned down, they didn't try to change our mind. And that was a huge point in their favor. We're really happy with our new car. More
I have now worked with Loyalty Ambassador Mr. Kurt Collins on two separate occasions - once to move from a lease to a finance (Apr '24), and once to lease a new vehicle (Aug '24). In both instanc Kurt Collins on two separate occasions - once to move from a lease to a finance (Apr '24), and once to lease a new vehicle (Aug '24). In both instances, Mr. Collins distinguished himself by offering a comfortable approach to the task at hand. Mr. Collins was friendly, detail-oriented, and a true asset to the myriad of directly and indirectly-related questions. If you are in the market for a new Mazda vehicle, do yourself a solid and ask for Kurt Collins by name! More
I had an amazing experience with Safford Brown Mazda Fairfax. I have just purchased a 2023 Toyota RAV4 XLE and the process was smooth. Luke Thornton was such a great help, guiding me promptly the entire Fairfax. I have just purchased a 2023 Toyota RAV4 XLE and the process was smooth. Luke Thornton was such a great help, guiding me promptly the entire time with all the necessary steps and papers and taking care of the car home delivery. Thank you so much! More
Umar Saiyed, Larry, Paul Ramage, Harnee Villalobos & a host of others were super helpful and supportive. The team did a phenomenal job in providing efficient and effective service. Thank you all for the s host of others were super helpful and supportive. The team did a phenomenal job in providing efficient and effective service. Thank you all for the smiles and professional service. Highly recommended! More
If I could give a 0 star rating for the service department, I would. Mazda Fairfax charged me for new brakes they did not properly install and I had to go to another dealer to have the service done department, I would. Mazda Fairfax charged me for new brakes they did not properly install and I had to go to another dealer to have the service done again, paying twice. The video taken at the other dealer showed my brakes were not even safe, I drive my family every day in my CX-5. Mazda Fairfax Service Department has atrocious customer service and they let me down after being their customer for more than 15 years. I DO NOT recommend service at this location. More
I had an awesome experience at Safford Brown Mazda Fairfax. I purchased a used vehicle and the process was so great. My salesman Baz is great. During the signing of the paperwork Nick Shirley was real Fairfax. I purchased a used vehicle and the process was so great. My salesman Baz is great. During the signing of the paperwork Nick Shirley was really good. He went through the different warranty packages and really explained them well. In the end, I did not purchase one (due to fi ancillary restraints) but I felt like I gained an education and Nick was not at all pushy. His approach will help a lot of people!! I definitely give this dealership a 5 star rating!!! More
Debbie Hefty helped us find the very best car for our budget and needs. She is a winner and was a breath of fresh air from some of the typical car sales pressures and gamesmanship. You can get honesty a budget and needs. She is a winner and was a breath of fresh air from some of the typical car sales pressures and gamesmanship. You can get honesty and integrity and a great vehicle when buying from her. More
Twelve years ago I purchased my first Mazda, a Cx-9, from Brown's Fairfax Mazda and just bought my second Mazda, a preowned Cx-5, a few weeks ago from them because their car buying process is hassle free. N Brown's Fairfax Mazda and just bought my second Mazda, a preowned Cx-5, a few weeks ago from them because their car buying process is hassle free. Nenad Mlinarevic was very knowledgeable about the Mazda Cx-5 and answered all of my questions. He was very friendly, professional and did not use high pressure selling tactics, which I really appreciated. Mazda makes great cars and they are really enjoyable to drive. You will be impressed with Nenad's great customer service when you come in to buy your preowned car from Brown's Fairfax Mazda. More
Outstanding and Honest Service We leased a Mazda6 in September and because it was such a smooth, positive and easy experience we returned 5 months later to buy a CX-9. We knew our b We leased a Mazda6 in September and because it was such a smooth, positive and easy experience we returned 5 months later to buy a CX-9. We knew our budget limits and what we wanted, and while we weren't sure it was possible to get what we wanted within out budget limits, Alex and Gino were outstanding, open and honest and they were able to get both vehicles within the limits we were under. I definitely recommend this dealership to anyone looking for a pleasant shopping experience. More
Nenad was amazing. He was relaxed and not pushy and was very knowledgeable on the car I was interested in. I really appreciated his service as well as the general manager’s. Would definitely recommend goin very knowledgeable on the car I was interested in. I really appreciated his service as well as the general manager’s. Would definitely recommend going to this dealership. More