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Safford Brown Mazda Fairfax

Fairfax, VA

4.3
86 Reviews

10570 Fairfax Blvd

Fairfax, VA

22030

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Showing 86 reviews

September 14, 2024

We had a really great experience at Safford Brown Mazda. We were in the market for a new car, and they were really helpful. We were able to do everything we needed to do in one appointment. We never felt pr More

by Lauren
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roger Shewmaker, Dominique Williams
August 29, 2024

I have now worked with Loyalty Ambassador Mr. Kurt Collins on two separate occasions - once to move from a lease to a finance (Apr '24), and once to lease a new vehicle (Aug '24). In both instanc More

by 03x MazdaOwner
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Collins, Kurt
May 05, 2024

I had an amazing experience with Safford Brown Mazda Fairfax. I have just purchased a 2023 Toyota RAV4 XLE and the process was smooth. Luke Thornton was such a great help, guiding me promptly the entire More

by Ovidiu A.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luke Thornton
May 08, 2024 -

Safford Brown Mazda Fairfax responded

Thank you so much for taking the time to share your feedback with us! I work hard to make sure our guests have an awesome experience. I will share your comments with our team and I look forward to working with you again down the road. Trey Rodgers, General Manager

March 26, 2024

Umar Saiyed, Larry, Paul Ramage, Harnee Villalobos & a host of others were super helpful and supportive. The team did a phenomenal job in providing efficient and effective service. Thank you all for the s More

by hicksapril713
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Mansour
Mar 28, 2024 -

Safford Brown Mazda Fairfax responded

April, thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Trey Rodgers, General Manager

March 21, 2024

If I could give a 0 star rating for the service department, I would. Mazda Fairfax charged me for new brakes they did not properly install and I had to go to another dealer to have the service done More

by Catherinel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept
Mar 27, 2024 -

Safford Brown Mazda Fairfax responded

Thank you for alerting us to this issue, Catherine. Our top priorities are delivering customer satisfaction and safety, and it’s concerning to hear you feel your experience does not reflect that. I would really appreciate the chance to speak with you regarding this matter. Please contact me at your earliest convenience. I look forward to speaking with you and regaining your trust in our business. Trey Rodgers, General Manager

February 10, 2024

I had an awesome experience at Safford Brown Mazda Fairfax. I purchased a used vehicle and the process was so great. My salesman Baz is great. During the signing of the paperwork Nick Shirley was real More

by Richdw66
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Shirley, Baz Mohammed
Feb 14, 2024 -

Safford Brown Mazda Fairfax responded

Thank you so much for taking the time to share your feedback with us! I work hard to make sure our guests have an awesome experience. I will share your comments with our team and I look forward to working with you again down the road. Trey Rodgers, General Manager

February 23, 2022

Debbie Hefty helped us find the very best car for our budget and needs. She is a winner and was a breath of fresh air from some of the typical car sales pressures and gamesmanship. You can get honesty a More

by Jerseyboy5726
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Hefty
Feb 28, 2022 -

Safford Brown Mazda Fairfax responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Trey Rodgers - GM - trey.rodgers@brownscar.com

November 16, 2020

Twelve years ago I purchased my first Mazda, a Cx-9, from Brown's Fairfax Mazda and just bought my second Mazda, a preowned Cx-5, a few weeks ago from them because their car buying process is hassle free. N More

by SF16S
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nenad Mlinarevic
Nov 19, 2020 -

Safford Brown Mazda Fairfax responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Trey Rodgers - GM - trey.rodgers@brownscar.com

February 17, 2020

Outstanding and Honest Service We leased a Mazda6 in September and because it was such a smooth, positive and easy experience we returned 5 months later to buy a CX-9. We knew our b More

by FirstTimeToyotaOwner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Navamal, Chanda Benton, Gino Sarrate
Feb 17, 2020 -

Safford Brown Mazda Fairfax responded

Thank you for the feedback! We are happy to hear about your positive experience at Brown's Fairfax Mazda, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Trey Rodgers - GM - trey.rodgers@brownscar.com

December 15, 2019

Nenad was amazing. He was relaxed and not pushy and was very knowledgeable on the car I was interested in. I really appreciated his service as well as the general manager’s. Would definitely recommend goin More

by Samson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nenad
Dec 16, 2019 -

Safford Brown Mazda Fairfax responded

Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that our team made sure your concerns were addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Trey Rodgers - GM - trey.rodgers@brownscar.com

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