Safford Brown Mazda Chantilly

I took my Mazda MPV in for service on 14 August due to I took my Mazda MPV in for service on 14 August due to engine stalling. The service shop diagnosed the issue and advised that it needed an indu I took my Mazda MPV in for service on 14 August due to engine stalling. The service shop diagnosed the issue and advised that it needed an induction service and fuel cleaning to fix the problem at a cost of $520. I was fine with that cost, but after the repair was completed they said, well that didn't fix the problem and now it needs, a new exhaust gasket and new exhaust manifold, new sensors, etc. etc. at a cost of around $2900. I clearly told the service shop earlier that I did not want to spend a lot of money considering the age of the vehicle and that I would prefer to invest my money in a newer vehicle. Earlier they said that the van was in good shape and mechanically sound and just needed minor repairs. This was the third service call over the past 4 months, and in which I previously spent $1600 for the repairs. On top of that, it took them 3 days for the inept repair job. In driving the van after repairs, it is in worse condition and now shows check engine light. Prior to the repairs there was no check engine light showing. Brown's Mazda, engages in a very dishonest and deceptive practice of advising that your car can be easily repaired at a nominal cost, and then they come back later and advise, its needs more repairs, codes are showing bad and you get hit with a very expensive repair bill. My recommendation is to not use Browns Chantilly Service to have any car serviced or repaired. My son recently bought a new Mazda from this location and had I known how bad and dishonest the business was, I would have asked him to purchase elsewhere. Be advised also, that once you bring the issue to their attention, they disregard your concerns and Brown's Chantilly clearly show that they do not care. More

Love my new Miata MX5. I am very happy that they were able to find the exact color and type of car. However, the car was not available and we were given a loaner car. The loaner car stunk of cigerette able to find the exact color and type of car. However, the car was not available and we were given a loaner car. The loaner car stunk of cigerette smoke, I ran out of gas because the tank was EMPTY, and worst of all, got a Flat Tire!!!! They did bring us a new loaner, which had gas, but still smelled of cig. smoke. We provided copies of everything, certificate of insurance, registration on old car for the transfer of plates. Given a temp registration for car when it was picked up, was told that it was OK to drive and was inspected. Had to wait hours for the financial person to be available. There was only 1 financial rep for the weekend! But when my husband came home, it was inspected for VA and not WV. Therefore, could not legally drive the car as he was told. Now, I have to refax registration and certificate of insurance and was given a fax number that is no longer in service. All, this for people who put down $17,000.00. Just felt we should have been treated better. Very unhappy about the quality of customer service, but still love the car. More

I was contacted Chantilly Mazda over the web. I promptly got an email back with pricing and gave them a call. I spoke with Matt on the phone and setup an appointment. I was in and out in about an hour with got an email back with pricing and gave them a call. I spoke with Matt on the phone and setup an appointment. I was in and out in about an hour with Mazda3 I wanted and the price Matt talked about. It was the easiest car buying experience I have ever done. Well Done Matt and Carlos. More

The whole experience was enjoyable. Richard, the sales associate, was very knowledgeable. He was attentive without being overbearing. It was a pleasure to work with him and definitely recommend the dealer associate, was very knowledgeable. He was attentive without being overbearing. It was a pleasure to work with him and definitely recommend the dealership to others More

I thought Joon Ko was very friendly, polite and made me feel comfortable in a place where I normally wouldn't. My husband and I have always had excellent customer service since the day we drove my new Mazd feel comfortable in a place where I normally wouldn't. My husband and I have always had excellent customer service since the day we drove my new Mazda of the lot. More

I came in without a appointment and they took me right away and had my 7,500 mile service done in no time. AND the Price was only $29.99. Way less than I expected from a dealership. Allen and his team away and had my 7,500 mile service done in no time. AND the Price was only $29.99. Way less than I expected from a dealership. Allen and his team were very easy to work with. I will definetly return. TW More

They were very friendly and attentive and completed the work in a timely manner. They were able to get me in the same day I called. Stan even went above and beyond to have someone from the Fairfax location work in a timely manner. They were able to get me in the same day I called. Stan even went above and beyond to have someone from the Fairfax location come out and give me an estimate on the body work that I need to have done. More

Mr.Groft is by far the best service person I have ever dealt with.Before I could get out of my car he was there to discuss my concerns and write the car up. I was only there for an oil change and state in dealt with.Before I could get out of my car he was there to discuss my concerns and write the car up. I was only there for an oil change and state inspection but was treated like i was spending 1000's Mr. Groft told me my veh would be ready in 1 hour and much to my surprise 55 min later I was driving away completly satisfied. Thank you so much for your prompt service and great cust service I will deal with you and nobody else. More

Went in for 15,000 mi maintenance and state inspection. Prompt attention, concise and thorough explanation of what would be done, pleasant environment while waiting for service. This is not my first trip b Prompt attention, concise and thorough explanation of what would be done, pleasant environment while waiting for service. This is not my first trip back for routine work, and I have always been treated with respect and courtesy by whatever service person was behind the desk. More

For the over all of this place: I have my oil change and For the over all of this place: I have my oil change and 10000 mile maintenance services done in this location. I feel this place is good. I like For the over all of this place: I have my oil change and 10000 mile maintenance services done in this location. I feel this place is good. I like the design of waiting area for customers, though they need to replace the broken parts of PS2 controllor. They provide nice place for watching Digital TV, coffee, PS2 gaming, tables if you need to do personal things, and area for childrens to play and watch videos. I normally go there in the morning or in the afternoon, not many people are around, so I do not really get to waite too long. To me, they are friendly as normal level and they do their service as they said. I have not meet any problem with them. For the service department: They listen to what your questions about your car are and do what they can and what they know about fixing your issue(s). I have no problem with them as they did great job on assisting me to figure out a problem is truly exist or just personal erroneous feeling. I do like to keep on my service done in this location for my 2010 Mazda CX-7. More