Safford Brown Mazda Chantilly

BEST Car-Buying experience of my life. Awesome. I purchased a 2015 Mazda6, iTouring, Automatic from Brown’s Chantilly Mazda on 30 December 2014. BOTTOM LINE: This was simply the BEST car buyin I purchased a 2015 Mazda6, iTouring, Automatic from Brown’s Chantilly Mazda on 30 December 2014. BOTTOM LINE: This was simply the BEST car buying experience I have ever had in 20 years of buying cars. Brown’s Chantilly Mazda also offered the lowest prices within 100 miles of the National Capital Region based on my research (see details below). More importantly, they were professional and did not try to pressure me into buying something I did not want. They answered all my questions promptly and provided me with the information I asked to be able to make the best choice for me, both for the car selection and its financing. I would recommend Brown’s Chantilly Mazda to my own mother, and will be recommending them to all my friends if they are in the area and looking to buy a Mazda. BACKGROUND: Before walking into Brown’s Chantilly Mazda I researched this mid-size sedan purchase for six months and test drove every mid-size sedan on the market. After considering the different models’ reliability, driving dynamics, gas mileage, looks, and price, I settled on the Mazda6 as the best car in the segment. I then determined the trim level that I wanted, the interior and exterior colors, and the options I wanted. LOWEST PRICE: Based on my research, Brown’s Chantilly Mazda had the lowest prices within a 100 mile radius. I know because I had the top 10 Mazda volume leaders within 100 miles (in VA, MD, DC, and DE) compete for my business, and no other dealer could match Brown’s Chantilly Mazda price quote. I contacted the 10 dealerships via e-mail and gave them 3 days to send in their best price offer on the Mazda6 I wanted. No other dealers could match the offer for the Mazda6 that I received from Matt May (sales manager) at Chantilly Mazda, even after they heard the offer. GREAT CAR-BUYING EXPERIENCE: There was absolutely no high-pressure sales tactics at all. The whole time, Matt May and his team provided the information I needed to make the best car-buying decisions for myself. Financing was the same excellent service. I came in with my own financing, and they offered Mazda’s financing and showed me the numbers as to which financing package would come out better, and how it affected the car price ($500 discount if I used Mazda’s), the total interest I would pay, and the monthly payments. I also inadvertently threw a curveball at Matt when I decided to change the color of the exterior of the car I wanted to buy from blue to red. Matt May explained how much more it would cost (the Soul Red costs $300 more from the factory) and let me make the decision. When I switched to red, he went and found the car I wanted and brought it to Chantilly Mazda, with no fanfare. It really felt that they practiced the old-fashioned culture of “the customer is always right.” Finally there was one last hiccup that could have been disastrous, but that Matt May and Chantilly Mazda handled with class and aplomb. We had agreed to a price at the outset (the price quote plus the extra few hundred when I changed to red exterior), but it appears that Chantilly Mazda made a mistake in preparing the paperwork – I think that they accidentally kept the blue exterior price instead of updating to the red exterior price. But with the additional $500 Mazda financing discount and the added maintenance package, the Out The Door (OTD) price I was focusing on remained about the same so I did not catch it, and neither did they. Myself and the finance rep signed all the paperwork and it went to Matt May for approval. A few minutes later, Matt came into the office and asked the finance rep to pull up the numbers. As he looked at the numbers, he said (apparently talking to himself) “That is not the price we agreed to.” One second later, he seemed to realize I was in the office, turned around and said to me “We made a mistake in the numbers, but it was our mistake and benefits you so we will stand by the price on the paperwork.” At the time I was unsure if there had been a mistake, since the OTD price was about what we had agreed to. But after I got home that night I reviewed the paperwork and it does appear that the price was indeed a few hundred dollars cheaper than what we agreed to, prior to including the financing bonus rebate and the maintenance package I selected. So that price issue could have been a major point of contention and stress, but Matt May and Chantilly Mazda handled the error with class and aplomb. I think I would have seen that Matt May was right if I had time to sit down and re-review all the numbers but that would have taken a lot of time and added a lot of stress, and would likely have left a bad taste in my mouth. But Matt May and Brown’s Chantilly Mazda took a potentially bad situation and turned it into a positive experience. In all, it took about 2 hours from the time I arrived to purchase the car to the time I was driving out, which I thought was pretty good considering they had to bring the car in from some other location, add the license plate and inspections tags, and wash and fuel it. CONCLUSION: Kudos to Matt May and his Brown’s Chantilly Mazda team for the most stress-free car buying experience I have experienced in 20 years. I highly recommend Chantilly Mazda for their great car-buying experience and unbeatably low prices. More

Initially we were leaning towards purchasing a Honda CRV but after extensively researching the CX-5 & viewing Brown's website we visited the dealership on New Years Day to look the CX-5 over in comparison. but after extensively researching the CX-5 & viewing Brown's website we visited the dealership on New Years Day to look the CX-5 over in comparison. Upon arriving we signed in to meet with a sales rep and while waiting we looked over a CX-5 inside the showroom. We found the showroom comfortable, well laid out and all the vehicles very accessible. After a short wait Jeff James came up and introduced himself to us and we began discussing the CX-5. It is a pleasure to state for the record that Jeff was a real pleasure and a true professional to work with as was Matt May and the finance manager (sorry forgot his name). Jeff discussed the options and available packages in detail with NO rush & NO pressure. We picked a package and he set up the vehicle for a test drive and off we went, unescorted, which was nice as we could both drive the vehicle and discuss it without feeling pressured. We decided the CX-5 was just what we were looking for and we headed back to begin what typically makes the "buying" part ugly.......negotiating a fair price. I worked in the auto business for many years previously so I was prepared for & expecting the usual "games and shenanigans" that go along with buying a car. Well our experience was just the opposite and by that I mean completely opposite of what we were expecting, NO games, NO pressure, NO hassle, wow I was impressed and I'm usually not. Negotiations went smooth and above all were pleasant & POLITE with Jeff James and Matt May treating us with respect throughout the entire process and with some back & forth discussion, providing us fair & straight-up pricing which we were happy with so we signed the buyers order. The finance manager was also extremely polite and explained everything clearly, without rushing and NO pressure to purchase any additional products that were offered. Additionally I would also like to note that Matt May had an excellent depth of knowledge on Mazda mechanical & engineering features and Jeff James was very easygoing and informative in explaining the navigation technology & vehicle features in conjunction with the drivers manual tutorial he gave us. We left with a confident level of knowledge to utilize the CX-5's features. We visited a few other dealerships throughout the area and the Brown's Chantilly Mazda team was by far the best of the bunch and earned our business by exceeding our expectations. Please know that I have never written a review for anything but felt compelled to write one as the Browns team made buying our new CX-5 a really enjoyable experience, as buying a new ride should be!! In summary, we experienced a refreshing, no pressure and overall very pleasant car buying experience and it is a pleasure for us to confidently & highly recommend Brown's Chantilly Mazda to anyone else looking for the same. More

I want to put in a good word for Brown's Mazda and especially Matt May, our sales associate. We purchased our Mazda 5 back in early September, on a day that we really weren't thinking of purchasing a especially Matt May, our sales associate. We purchased our Mazda 5 back in early September, on a day that we really weren't thinking of purchasing a new car. We'd thought we'd buy a used Mazda 5, but came away persuaded that the financials and the long term strategy of a new car made more sense. We ended up discussing the purchase with Matt May for a very long time, and walked out with a new Mazda 5. We were very happy with the price, and the service. Now, 3 months later, we can say that the purchase has proven to be a completely positive one for us. My only disappointment is to see that the vehicle has since been reduced in price by some $2-3,000, which I only wish we could have predicted in September. Perhaps corporate has decided to discontinue the model, or something got changed, but it's much cheaper now than it was in September -- and we thought it was a fair price then! More

1. Matt Mayfield told me it'll cost more to transfer my tags to a new car than to have them order new ones. It was a big lie. 2. Matt May was very rude. I wasn't expecting that from a sales manager-he my tags to a new car than to have them order new ones. It was a big lie. 2. Matt May was very rude. I wasn't expecting that from a sales manager-he was a bit friendly in the beginning. He became rude after I bargained to the core with him regarding the price he was quoting me. He lied by saying his price was the lowest I could find anywhere in our region even after I showed him a lower price a competitor had offered me. He became more rude and even asked me to leave in a rude way after I told him I felt insulted at the price he offered me for my trade. These guys did not seek my business--I went looking for them. I was there a week earlier in the early stages of my car hunt-I kept my promise and went back. They did not even bother to call me after my first visit. When I asked why they never bothered to call, the response was "you never gave us your number". I guess the reason they didn't want my business was because I was dressed like someone who couldn't afford a 2014 Mazda3 i touring or because they thought I wasn't fit to drive one. Here is why I say that, Matt was offering me a different color I told them many times I didn't want. More

Wonderful Experience!! Never thought I would be writing a great review after a horrible experience at Tyson's Madza dealership. My experience at Chantilly was exceptional because of Charlie Yerkes. Charl a great review after a horrible experience at Tyson's Madza dealership. My experience at Chantilly was exceptional because of Charlie Yerkes. Charlie is an extraordinary sales person. He impressed me not only with his amazing professional attitude, his knowledge, but his initiative to go above and beyond what is expected. He made every effort to make sure I did not have another bad experience. He made sure that I not only got what I wanted, which was the Mazda6, but he kept me informed every step of the way as to all the details moving forward. He order my car and let me know from when it was manufactured..Vin#.. to when leaving port...to port..to delivery..etc... He is always available for any questions. AMAZING!!! I have been looking for a car since January and have been through many car dealerships and many sales people and Charlie is sincerely the BEST... an outstanding and talented sales person. There are no words to express how grateful I am to Charlie for all he has done to not only give me the car that I have been wanting but to make my experience a wonderful one. I have been without a car since January so he has made it worth the wait. I will recommend him to everyone I know!! More