Safford Brown Mazda Chantilly

We recently bought a new car from this dealer. When they sent us our plates and registration, we spotted an error on the registration. That means there is at least one error on the title as well When they sent us our plates and registration, we spotted an error on the registration. That means there is at least one error on the title as well. We asked the dealer to correct it and they flatly refused. They claimed they can’t do anything about it and told us we would have to go to DMV ourselves to correct dealer mistakes -- at our own expense naturally. An absurd and disingenuous response since they must know it is impossible for us to do that. DMV’s rules are right there on the DMV website, and they clearly require turn-in of an existing title before DMV will issue a corrected one. We financed through the dealer, so we do not have the title. The dealer knows this. So we can do absolutely nothing at DMV to correct the title. We reminded the dealer of this and have heard only crickets since, verifying that their earlier offer to “assist” as we work with DMV ourselves was completely meaningless and insincere. If you want your vehicle title and registration to be accurate, don’t buy from this dealer. They seem to have no quality control, so they will likely get it wrong. They will not accept accountability and they won’t lift a finger to make things right. More

I chose the Mazda brand because of all it‘s advertised to be. I should have researched this dealership better. Be prepared for ALL the sales tactics that give car salesmen a bad name. They give the appearanc be. I should have researched this dealership better. Be prepared for ALL the sales tactics that give car salesmen a bad name. They give the appearance of treating you well, but they intend to do anything they can to take advantage of you in the sales process. While in the showroom the day I bought from them I overheard several conversations between salesmen about how they‘d “stuck it to” other customers. Overall bad behavior from sales. As I described my accessibility need to the salesmen I was working with, other sales people laughed. Humilitating!! I chose Mazda because of the brand‘s disability assistance program. Our experience: - they use a handwritten offer sheet, listing “optional items” meant to distract you from focusing on the real numbers. The handwritten sheet with crossed out numbers will be a challenge if have learning disorders (dyslexia, or dyscalculia). - though they advertise that they honor Carmax estimates on trade-ins, their initial trade-in offer was significantly lower than Carmax. When they were presented with the written Carmax offer, they just changed the numbers elsewhere on the offer sheet to get the price they wanted. - I was sold a car about 90 days ago that was supposed to be capable of a simple adaptive change to accommodate my disability. After several appointments to make the change, Safford Brown is now telling me that my only option is to pay over $12,000 to purchase another model!! - this dealership did not honor the advertised veterans appreciation discount Beware! If you’re elderly, disabled, or just want to deal with honest people, don’t buy here. The showroom looks nice. They’ll appear friendly and pleasant, giving you all the gourmet coffee you want. Their sales practices are deliberate, dishonest, and deceitful. More

I booked my appointment at 9:00 am, when I showed up at 8:50 am I was told that I might wait an hour before they start my car i kindly said it’s ok. At exactly 11:18 am I came back to check they haven’t ev 8:50 am I was told that I might wait an hour before they start my car i kindly said it’s ok. At exactly 11:18 am I came back to check they haven’t even started my car EVEN HAVING AN APPOINTMENT they processed every car behind me with no reason. When I spoke to Natalie and asked for explanation she responded rudely that you will be next without apologizing and the employer in front of her and behind me started talking to me without saying hello and apologizing he said straight and rudely : “No she told you we are going to start your car when we are ready “ it is unacceptable to talk to customer like that. They weren’t even apologetic for waiting 2h 18 min without even touching the car!!! I was treated unfairly by these 2 employees and I will never come back. More

I purchased a certified pre-owned 2020 Mazda CX-5 Grand Touring at this dealership. It was an excellent buying experience from start to finish. The sales associate I dealt with, Sam Velasco, was great to Touring at this dealership. It was an excellent buying experience from start to finish. The sales associate I dealt with, Sam Velasco, was great to work with; he was pleasant, knowledgeable, responsive and totally transparent in his dealings with me. I also want to mention that Peter Friedman, the head of pre-owned sales was top-notch in every respect. I've been buying cars for 50 years, and these folks made this the easiest, most pleasant car-buying experience I've had yet. More

I had an amazing buying experience! I emailed in an inquiry and was able to test drive the next day. The staff was very friendly. Recommending everyone I know! I emailed in an inquiry and was able to test drive the next day. The staff was very friendly. Recommending everyone I know! More

I recently purchased a Certified 2017 Mazda CX-5. They promised to put 2 new tires on the front of vehicle. Made appointment, brought vehicle in to be done. Hala told me it would be done in less than an promised to put 2 new tires on the front of vehicle. Made appointment, brought vehicle in to be done. Hala told me it would be done in less than an hour and it was! Great service department! Looking forward to any future service to be done there. Thanks Hala! More

They fixed issues that another Browns mazda dealership created on my vehicle. Honest. Friendly. I would honestly encourage all people who get their vehicles serviced at Brown's Fairfax Mazda to switch to created on my vehicle. Honest. Friendly. I would honestly encourage all people who get their vehicles serviced at Brown's Fairfax Mazda to switch to Chantilly. More

Very clean and professional dealership. I called ahead to check on inventory - salesman had two cars prepared for me when I arrived. We negotiated a fair price and I was very happy with the experience. to check on inventory - salesman had two cars prepared for me when I arrived. We negotiated a fair price and I was very happy with the experience. More

Daniel asked the right questions and understood what type of vehicle I was looking for and didn't try to force the sail he actually made it easy. of vehicle I was looking for and didn't try to force the sail he actually made it easy. More

I was relocating for work and haven’t had a car in a decade so the new car experience had some obstacles. The team at Brown’s were / are fantastic to manage everything in partnership! decade so the new car experience had some obstacles. The team at Brown’s were / are fantastic to manage everything in partnership! More