Safford Brown Mazda Alexandria

Mazda 626 brought in for service due to a dangerous intermittent and frequent surging of the engine causing the car to speed up when attempting to stop. Dealer made an extensive diagnosis and charged intermittent and frequent surging of the engine causing the car to speed up when attempting to stop. Dealer made an extensive diagnosis and charged $545.00 for repairs. We were given assurance that this would fix the problem, prior to authorizing repairs and again ASSURED PROBLEM WAS FIXED when picking up the vehicle. <br>Well, it wasn't!!! Car still surged but now at a higher RPM than before. Car returned to Brown's Alexandria Mazda service shop, where they now wanted another $650.00 to repair the same problem for which they had already collected $545.00 and had given us multiple assurances was taken care of. <br>Since they were never given permission to do any maintenance except that required to repair the surging problem (still present) one has to conclude that the initial $545.00 was all unnecessary work. <br>Discussions with the Service manager and MASTER Service Representatives did not result in any resolution, compensation, or satisfactory explanation (acceptable to a reasonable person) as to why we paid $545.00 to fix a problem that still existed and are now being asked to pay an even greater price for the same problem. Needless to say, car will be taken to another repair facility. Unfortunately, the Mazda Customer Affairs office could not provide any support or assistance other than refer us back to the source of the problem - Brown's Alexandria Mazda. <br>Whether this type of service and treatment is the norm at Brown's Alexandria Mazda, is unknown to us but here's a fact to consider....Car is owned and was brought in by a young Woman. More

Sales staff is great, but service department is another story. Unfortunately, when you deal with one you inevitably end up dealing with the other. <br>First trip to the service department to get my 17-mo story. Unfortunately, when you deal with one you inevitably end up dealing with the other. <br>First trip to the service department to get my 17-month-old repaired after being hit while parked - 10 days.<br>Second trip to have repairs done to the first repairs - loud creaking and bouncing and off-centered steering wheel.<br>Driving home after the second repair trip, the creaking was gone (mostly) but realized the steering wheel was still off center. Oh well.<br>Two weeks later my son points out that one of the rims on the car doesn't match the other three, although they're very similar. Another trip to the Service department. Less than thrilled.<br>Service denies it could have happened during the accident repairs and send me to sales saying I must have bought it that way. Sales says I couldn't have bought it that way because no one else has complained. The mismatched rim is from a later version of the same model car. The Dealer service department is the only place that's had hands on the car - for scheduled maintenance and the accident repairs. While the odds that a mechanic inadvertantly put the wrong rim on the car are small, the Dealer admits, that's the only real possibility. <br>Sent the matter to the GM - Sorry, but we can't do anything about it.<br>So, I have an off-kilter steering wheel and mismatched tire rims and the cars not even 2 years old.<br>Lesson learned: When buying a new car, get the best deal you can (of course) but check ratings on the service department - they're the ones you'll be seeing the most of. More

I bought a 2002 Mazda Tribute from them back in July 2002. The whole experience was relatively easy. The deal, which was awesome, was done in minutes. I would recommend buying a new Mazda from Browns 2002. The whole experience was relatively easy. The deal, which was awesome, was done in minutes. I would recommend buying a new Mazda from Browns.<br><br>Service is a different story. I've been bringing my Tribute every 5,000 miles for the correct service. The techs are knowledgeable but the service writers aren't. I've had to argue over having my tires rotated, and a few small warranty items. The only reason I continue to bring my car to Browns is the warranty. I prefer having all of my work down at one dealer.<br> More