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Safford Brown Mazda Alexandria

Alexandria, VA

4.0
75 Reviews

7400 Richmond Highway

Alexandria, VA

22306

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Showing 75 reviews

October 27, 2005

I bought a Mazda Protege5 from them and shortly after delievery took it in for noisey/faulty brakes... they never fixed it right and I had to take it in 3 more times. they gave me the run-around every t More

by aguilani
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Allen (UN)Care
Jun 10, 2011 -

Safford Brown Mazda Alexandria responded

Hello aguilani, My name is Michael Johnson, General Manager here at Brown's Alexandria Mazda. I do appreciate your feedback, and sincerely wish that I had an opportunity to mention this to you sooner. I recently have taken the responsibility of reaching every customer, and hope that I have another chance to let you know that, since this situation has occurred, the sales manager now has the ability to offer assistance to the customer in a situation like this. We should have simply taken care of the problem for you. It is our responsibility to have made sure that you were completely satisfied. Today, our sales and service departments work together to go out of our way to make sure every customer is happy with the quality of work. Whether it is your first time here, or first car, if treated right, we want to earn your business again and again. I am here to apologize that it has taken some time to reply back to you, and that you had to endure a bad service from us. Although this is a duplicate feedback, I will respond to both. I will offer you a chance to talk with me, and to be able to share this experience with me. 703-660-0860 mjohnson@brownscar.com

August 22, 2005

My car taken in for brake work and to check transmission. When we arrived to pick the car up, it had three major dents/scratches, hood warped and doors on passenger side (1999 626) would not open. They "cl More

by lpete0117
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ken Queen, Allen Cave, Steve (body shop manager)
June 01, 2004

Mazda 626 brought in for service due to a dangerous intermittent and frequent surging of the engine causing the car to speed up when attempting to stop. Dealer made an extensive diagnosis and charged More

by emilie99
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bob Mills, michael Dorsey, Allen Cave
September 09, 2003

Sales staff is great, but service department is another story. Unfortunately, when you deal with one you inevitably end up dealing with the other. <br>First trip to the service department to get my 17-mo More

by Denise
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve, Micheal, Bob
August 14, 2003

I bought a 2002 Mazda Tribute from them back in July 2002. The whole experience was relatively easy. The deal, which was awesome, was done in minutes. I would recommend buying a new Mazda from Browns More

by 04tsx
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Newman
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