Safford Brown Mazda Alexandria

The worst costumer service ever!!! I bought a 2nd hand car a Saturday on 08/29/2015, less that 48 later on 08/31/2015 the light check engine on. I call and requested the have the car c I bought a 2nd hand car a Saturday on 08/29/2015, less that 48 later on 08/31/2015 the light check engine on. I call and requested the have the car check. No return phone call. I went in person on 09/01, less than 72 hours after buying a used car CASH. I requested again to have the car CHECK. Just check....Manager "Aroon" refused to even check the car. Told me I bought the car AS IS, so to bad! Again I requested HELP, to have the car check. The manager of the Brown's Mazda dealer refused again. Even he sales rep Anthony and Brian Bearce were chocked....couple minutes earlier they assured me I would get help and have the car at least CHECK!!! Do not buy new car. leased, or used car. The costumer service is the worst in the area. THEY WOULD NOT FOLLOW UP AND HELP YOU IF NEEDED. More

Service and parts dept I have been trying to get my car fixed with them for over a month! It is an insurance claim thru avis rental car as a tourist hit my car. I have had n I have been trying to get my car fixed with them for over a month! It is an insurance claim thru avis rental car as a tourist hit my car. I have had nothing but issues trying to get my car in and fixed. If this wasn't an insurance claim where I don't have a choice on where to get this fixed I would NEVER step foot in this place again. Kristen the body Shop manager takes zero responsibility for things. Not only did I always have to call her but now she will not return my calls. I have left 3 messages for the general manager Steve over the last week or so and he also had not returned my calls. I'm now resorting to the Internet to try and get some traction. The only person who had responded to me is the sales manager Brian who can't fix the situation. So frustrated! More

It's All Good! Tasha and her team has always been very attentive and respective of my time, effectively collaborating with the departments to make the visit worth wh Tasha and her team has always been very attentive and respective of my time, effectively collaborating with the departments to make the visit worth while. More

Good Experience! I didn't end up buy a car here, but it was definitely the best experience I had in my search of a car. Robert was super nice and not aggressive at all I didn't end up buy a car here, but it was definitely the best experience I had in my search of a car. Robert was super nice and not aggressive at all. Prices were extremely reasonable and he always got back to me promptly. More

My First And Best Car Buying Experience As a Business Trainer for a Fortune 500 Company, my job is to train new and existing employees on how to maintain consumers and business clients, coac As a Business Trainer for a Fortune 500 Company, my job is to train new and existing employees on how to maintain consumers and business clients, coaching them into providing outstanding customer service, and ensuring that every customer's needs are met during the first point of contact. From the initial phone call I made to Brown's Alexandria Mazda to inquire about financing a new vehicle and speaking with Bobby Custodio throughout my entire experience once I arrived to this location, their level of superb customer service exceeded my expectations. This was my first 'new' car buying experience so I wanted to shop around before making a 5 year commitment of car payments, and in one day I had visited two other car dealerships prior to arriving at Brown's Alexandria Mazda. Not liking the vehicles I had seen at the first two dealerships, I contacted Brown's Alexandria Mazda and Bobby Custodio, one of the car salesmen there, offered to pick me up; for I recently moved to the area and did not have a car. My car buying experience with Bobby Custodio was absolutely amazing. He was very professional, accommodating, and continuously inquired if I had any questions about the application process, the car I decided to purchase; explaining how the features worked inside of the car, and was overall very personable- making my overall experience a welcoming one. Once I met with the Finance Manager, Lorenzo Sanchez, the superb customer service continued where Bobby Custodio left off. Mr. Sanchez explained what offers were available to me and ensured that I chose one that best accommodated my financial needs. He's a phenomenal negotiator and will ensure that you get the best possible offer on the table. Brown's Alexandria Mazda made my car buying experience a pleasurable one! From the moment you enter the dealership, you'll be greeted by people who truly care about your needs. Whether you're a first time car buyer like me or an experienced one, the sales professionals will never pressure you into buying anything- providing outstanding customer service is their main priority. Their ultimate goal is to make your car buying experience a seamless one. I will definitely return for my next car purchase in the future and will be recommending co-workers and friends to Brown's Alexandria Mazda. More

I like Brown's I didn't buy from Brown's Alexandria Mazda. I did buy from Brown's Arlington Honda. I'm writing a review for them because I feel like the Brown's fran I didn't buy from Brown's Alexandria Mazda. I did buy from Brown's Arlington Honda. I'm writing a review for them because I feel like the Brown's franchise is really doing it right. I spent the entire month of July researching used cars and visiting dealers and I came out with a very positive view of Brown's dealerships and a negative view of some of the others.. At Brown's Mazda, I test drove a car with Brian. He was a professional, personable, and relaxed. I asked him why dealers go on test drives in Virginia and he gave me a really great explanation: He explained that with the advent of the internet and access to sites like KBB.com and autotrader.com, customers are now well informed on whether or not they are getting a good deal. The role of the salesperson should change, then, to someone who helps the customer find what's right for them. This resonated with me because at many other dealerships, it was an opaque experience that made me nervous. When I visited Alexandria Mazda, it was a very low stress experience. Brian did not pressure me into buying the car, which was priced well, but instead answered my questions and followed up with me. I test drove the car before he even mentioned the price. There wasn't the "Sticker Game," which I found in all other dealerships. The sticker game is where there is a totally inflated sticker price, an internet price, and a "lemme go talk to the manager price." This is annoying. I can look up the KBB value and see whether or not it's a decent deal. Supply and demand. Brown's dealerships seem to be lower priced and without these games. Also, lower processing fees under 400 bucks. So, I think this is a really well run network of dealerships and I encourage you to check out Brown's. I wouldn't write this review except that I saw a major difference between Brown's and places with loud music and high prices. More

Great service!!! I went yesterday to see a car because we wanted a new car, Robert help us with all the process he was very friendly and explained everything so well w I went yesterday to see a car because we wanted a new car, Robert help us with all the process he was very friendly and explained everything so well we didn't have any questions. Thanks Robert we are happy with the car. More