Safford Brown Mazda Alexandria

The worst costumer service ever!!! I bought a 2nd hand car a Saturday on 08/29/2015, less that 48 later on 08/31/2015 the light check engine on. I call and requested the have the car c I bought a 2nd hand car a Saturday on 08/29/2015, less that 48 later on 08/31/2015 the light check engine on. I call and requested the have the car check. No return phone call. I went in person on 09/01, less than 72 hours after buying a used car CASH. I requested again to have the car CHECK. Just check....Manager "Aroon" refused to even check the car. Told me I bought the car AS IS, so to bad! Again I requested HELP, to have the car check. The manager of the Brown's Mazda dealer refused again. Even he sales rep Anthony and Brian Bearce were chocked....couple minutes earlier they assured me I would get help and have the car at least CHECK!!! Do not buy new car. leased, or used car. The costumer service is the worst in the area. THEY WOULD NOT FOLLOW UP AND HELP YOU IF NEEDED. More

Service and parts dept I have been trying to get my car fixed with them for over a month! It is an insurance claim thru avis rental car as a tourist hit my car. I have had n I have been trying to get my car fixed with them for over a month! It is an insurance claim thru avis rental car as a tourist hit my car. I have had nothing but issues trying to get my car in and fixed. If this wasn't an insurance claim where I don't have a choice on where to get this fixed I would NEVER step foot in this place again. Kristen the body Shop manager takes zero responsibility for things. Not only did I always have to call her but now she will not return my calls. I have left 3 messages for the general manager Steve over the last week or so and he also had not returned my calls. I'm now resorting to the Internet to try and get some traction. The only person who had responded to me is the sales manager Brian who can't fix the situation. So frustrated! More

It's All Good! Tasha and her team has always been very attentive and respective of my time, effectively collaborating with the departments to make the visit worth wh Tasha and her team has always been very attentive and respective of my time, effectively collaborating with the departments to make the visit worth while. More

Good Experience! I didn't end up buy a car here, but it was definitely the best experience I had in my search of a car. Robert was super nice and not aggressive at all I didn't end up buy a car here, but it was definitely the best experience I had in my search of a car. Robert was super nice and not aggressive at all. Prices were extremely reasonable and he always got back to me promptly. More

My First And Best Car Buying Experience As a Business Trainer for a Fortune 500 Company, my job is to train new and existing employees on how to maintain consumers and business clients, coac As a Business Trainer for a Fortune 500 Company, my job is to train new and existing employees on how to maintain consumers and business clients, coaching them into providing outstanding customer service, and ensuring that every customer's needs are met during the first point of contact. From the initial phone call I made to Brown's Alexandria Mazda to inquire about financing a new vehicle and speaking with Bobby Custodio throughout my entire experience once I arrived to this location, their level of superb customer service exceeded my expectations. This was my first 'new' car buying experience so I wanted to shop around before making a 5 year commitment of car payments, and in one day I had visited two other car dealerships prior to arriving at Brown's Alexandria Mazda. Not liking the vehicles I had seen at the first two dealerships, I contacted Brown's Alexandria Mazda and Bobby Custodio, one of the car salesmen there, offered to pick me up; for I recently moved to the area and did not have a car. My car buying experience with Bobby Custodio was absolutely amazing. He was very professional, accommodating, and continuously inquired if I had any questions about the application process, the car I decided to purchase; explaining how the features worked inside of the car, and was overall very personable- making my overall experience a welcoming one. Once I met with the Finance Manager, Lorenzo Sanchez, the superb customer service continued where Bobby Custodio left off. Mr. Sanchez explained what offers were available to me and ensured that I chose one that best accommodated my financial needs. He's a phenomenal negotiator and will ensure that you get the best possible offer on the table. Brown's Alexandria Mazda made my car buying experience a pleasurable one! From the moment you enter the dealership, you'll be greeted by people who truly care about your needs. Whether you're a first time car buyer like me or an experienced one, the sales professionals will never pressure you into buying anything- providing outstanding customer service is their main priority. Their ultimate goal is to make your car buying experience a seamless one. I will definitely return for my next car purchase in the future and will be recommending co-workers and friends to Brown's Alexandria Mazda. More

I like Brown's I didn't buy from Brown's Alexandria Mazda. I did buy from Brown's Arlington Honda. I'm writing a review for them because I feel like the Brown's fran I didn't buy from Brown's Alexandria Mazda. I did buy from Brown's Arlington Honda. I'm writing a review for them because I feel like the Brown's franchise is really doing it right. I spent the entire month of July researching used cars and visiting dealers and I came out with a very positive view of Brown's dealerships and a negative view of some of the others.. At Brown's Mazda, I test drove a car with Brian. He was a professional, personable, and relaxed. I asked him why dealers go on test drives in Virginia and he gave me a really great explanation: He explained that with the advent of the internet and access to sites like KBB.com and autotrader.com, customers are now well informed on whether or not they are getting a good deal. The role of the salesperson should change, then, to someone who helps the customer find what's right for them. This resonated with me because at many other dealerships, it was an opaque experience that made me nervous. When I visited Alexandria Mazda, it was a very low stress experience. Brian did not pressure me into buying the car, which was priced well, but instead answered my questions and followed up with me. I test drove the car before he even mentioned the price. There wasn't the "Sticker Game," which I found in all other dealerships. The sticker game is where there is a totally inflated sticker price, an internet price, and a "lemme go talk to the manager price." This is annoying. I can look up the KBB value and see whether or not it's a decent deal. Supply and demand. Brown's dealerships seem to be lower priced and without these games. Also, lower processing fees under 400 bucks. So, I think this is a really well run network of dealerships and I encourage you to check out Brown's. I wouldn't write this review except that I saw a major difference between Brown's and places with loud music and high prices. More

Great service!!! I went yesterday to see a car because we wanted a new car, Robert help us with all the process he was very friendly and explained everything so well w I went yesterday to see a car because we wanted a new car, Robert help us with all the process he was very friendly and explained everything so well we didn't have any questions. Thanks Robert we are happy with the car. More

I am generally very apprehensive of car dealers. I spent a couple weeks going back and fourth with multiple dealers via email, trying to work out the basics of a contract (price and exact model, although it a couple weeks going back and fourth with multiple dealers via email, trying to work out the basics of a contract (price and exact model, although it probably helped me that I knew what I wanted) before setting foot in the dealership, where I was very worried I would be subjected to confusing and/or high pressure tactics. Almost all of the dealers (seven or eight in total) either did not directly answer my questions about pricing or availability... or tried to pressure me to come in to the dealership to talk specifics... or were in other ways unpleasant... or were all of the above. Robert DeLaRouge at Browns was the exception. He confirmed the inventory and quoted me (in writing) an exact price (without hassling me about trade-in or financing), breaking it down as I requested, by options, freight, base cost, tax, and title/tags. He was to the point and no-pressure. For a while, I thought I was dealing with a support person at the dealership... not the car salesman. I don't know why more dealers don't take this approach. They might make less profit off each car, but it seems like the volume of customers they would get with a customer-friendly reputation would more than make up for it. When I got to the dealership, things went smoothly. Robert (an Army veteran) was polite but not overly friendly or patronizing, and seemed very genuine. He knew I was apprehensive, and maybe because of that treaded lightly, explaining things and answering my questions in a very patient way. He kept his word and I walked out of there paying what he quoted me (which judging by a variety of market value/invoice cost/certificate services online, was very fair). The finance guy and even the GM seemed like decent (and genuine) people. That's not to say that no one gave me a pitch to buy something else (like a service plan), but that was kept to a minimum and was pretty transparent. They immediately backed down when I said no... and all in all seemed pretty straightforward. More

Pretty much from the first phone call to the dealership I knew that I was going to enjoy my experience with Alexandria Mazda. I had the pleasure of working with Brian Bearce and who, spoiler alert!!, I ended knew that I was going to enjoy my experience with Alexandria Mazda. I had the pleasure of working with Brian Bearce and who, spoiler alert!!, I ended up confidently buying a car from. My phone call to Brian marked approximately 4 adventures/days/weekends of car shopping (not to mention all of the online shopping and tedious combing of the internet for quality cars that were not only within my budget but also had a reputation for reliability and somewhat of a uniqueness about it. On the second weekend of my actual search, I found a Scion xD I really liked at another dealership after I researched more about it, but sadly it had been sold when I took a day to think about the offer on the table. I found another almost exactly like it, a year newer, at a dealership much closer to home and at a better price. It was on my list of actual cars I would consider as I had finally narrowed down between this, a 2011 CPO Chevy Aveo, and an older, cheaper Nissan Sentra. I was pretty much at my wit's end with the car shopping because the process is just exhausting. I was fortunate to meet a lot of nice, helpful people, but I was just growing tired of putting all of this energy into researching, test driving, and then unsuccessfully negotiating prices for dud after dud. Brian was extremely personable over the phone, and let me know that he would have the car ready to be looked at and test driven when I arrived. This was also a car he knew more about as one of his previous customers had actually traded in this car for a new Mazda. The test drive with Brian was an absolute delight-- he allowed me to focus on the car but we were also able to have a nice conversation besides that. He was happy to answer any questions and was not uncomfortable acknowledging any flaws with the car, which gave me confidence about his honesty: 1. We both heard a strange noise which we later found was nothing, but he was diligent to find the answer and asked a mechanic he trusted and knew well at their shop to investigate instead of trying to cover up something that might have been wrong with the car, AND instead of alternatively brushing it off and treating me like I know nothing about cars. 2. Showing a work order for some mechanical parts in the doors that needed to be replaced; he was so upfront about it that we looked together online to find out how much the part would be to buy on my own since I have some handyman experience and we found I would save a BIG chunk of change buying the parts and doing it on my own or elsewhere. When we finally started negotiating price and he gave me the line that all salesmen do, "I can tell you this is a GOOD car. You are getting a good car!" I had to roll my eyes a little. But again, Brian's consistency was proven when I took the car for an inspection and was informed that all that needed to be done or considered was changing the battery size as it was incorrectly installed with the wrong size. I was happy that not only had I finally found a car that I had confidence in, but I had also come a long way in the process with someone who I considered now more a friend than just some salesman. He used NO pushy sales tactics, no bait and switch, no gimmicks, and ALWAYS talked to me and treated me with respect and courtesy throughout the process, as a buyer and perhaps more importantly a young female flying solo on her first attempt to buy her own vehicle. Even when I expressed hesitation in some areas about the car, Brian was very supportive of whatever decision I was going to make with it. I test drove the car on Saturday. By Thursday I was driving to work in my new-to-me 2010 Scion xD. And this is where it gets REALLY good! Brian knew I was renting cars to go out car shopping. When I told him that I was unsure of my travel time back to the dealership to buy since I'd be taking public transit, he offered to pick me up on his way in. And when I realized I had forgotten the coffee I made at home, he picked up a huge coffee for me from 7-11 nearby with a flavored creamer he thought I'd like (since we had previously talked about it) just before taking my car to be cleaned up and filled up with gas. Sean, the sales manager, was extremely personable and held to the same standards as Brian on sales tactics-- he didn't use any! They knew I wanted a car that would be as unique as I am without breaking my budget, and they did what they could to come to a number I was comfortable with. Jim finished up the process for me with all paperwork being signed and, again, very personable, professional, and ALL of them will make you laugh if you give them the chance! I hope I have as many opportunities as possible to recommend Brown's Alexandria Mazda to someone who is looking for a car. Whether it is new or pre-owned, I am confident that Brian and the rest of the team there would be able to make another driver as excited about his or her 4 wheels as he has made me. I LOVE the car, I am OK with the price (wish we could have gone a bit lower on, but wasn't unreasonable for the quality and reliability I received), and am grateful for a pleasant experience. As I mentioned before, by the end it was a bittersweet closing on the deal, as Brian was much more a friend now than a salesman-- we had the opportunity to discuss a lot of life things that gave him insight on my financial choices helping the process flow smoothly and openly. Thanks to Brown's Alexandria Mazda, and especially Brian for an awesome and refreshing experience-- not just for buying a car, but buying my FIRST car with MY hard earned money that I felt good about spending with them. I will be sending anyone I know, if I can, your way! More