Safford Brown Mazda Alexandria
Alexandria, VA
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Amazing Experience -- Great Dealership Brown's has an excellent detailing service. These guys are magicians! I took my 1999 Miata MX-5 in for a detailing and what an amazing job they did! Brown's has an excellent detailing service. These guys are magicians! I took my 1999 Miata MX-5 in for a detailing and what an amazing job they did! My ride looks brand new! The wax job was perfectly executed and the wheels spotless. My cloth seats look spotless and factory new. The engine was cleaned and has never looked this good. Scott Frison in Services could not have been more personable, professional, informative and accommodating. Their pricing is fair and competitive. It was a pleasure dealing with Brown's and I highly recommend them for any one who wants great service and excellent results. Diane Ham Fullerton More
The worst costumer service ever!!! I bought a 2nd hand car a Saturday on 08/29/2015, less that 48 later on 08/31/2015 the light check engine on. I call and requested the have the car c I bought a 2nd hand car a Saturday on 08/29/2015, less that 48 later on 08/31/2015 the light check engine on. I call and requested the have the car check. No return phone call. I went in person on 09/01, less than 72 hours after buying a used car CASH. I requested again to have the car CHECK. Just check....Manager "Aroon" refused to even check the car. Told me I bought the car AS IS, so to bad! Again I requested HELP, to have the car check. The manager of the Brown's Mazda dealer refused again. Even he sales rep Anthony and Brian Bearce were chocked....couple minutes earlier they assured me I would get help and have the car at least CHECK!!! Do not buy new car. leased, or used car. The costumer service is the worst in the area. THEY WOULD NOT FOLLOW UP AND HELP YOU IF NEEDED. More
Service and parts dept I have been trying to get my car fixed with them for over a month! It is an insurance claim thru avis rental car as a tourist hit my car. I have had n I have been trying to get my car fixed with them for over a month! It is an insurance claim thru avis rental car as a tourist hit my car. I have had nothing but issues trying to get my car in and fixed. If this wasn't an insurance claim where I don't have a choice on where to get this fixed I would NEVER step foot in this place again. Kristen the body Shop manager takes zero responsibility for things. Not only did I always have to call her but now she will not return my calls. I have left 3 messages for the general manager Steve over the last week or so and he also had not returned my calls. I'm now resorting to the Internet to try and get some traction. The only person who had responded to me is the sales manager Brian who can't fix the situation. So frustrated! More
It's All Good! Tasha and her team has always been very attentive and respective of my time, effectively collaborating with the departments to make the visit worth wh Tasha and her team has always been very attentive and respective of my time, effectively collaborating with the departments to make the visit worth while. More
Good Experience! I didn't end up buy a car here, but it was definitely the best experience I had in my search of a car. Robert was super nice and not aggressive at all I didn't end up buy a car here, but it was definitely the best experience I had in my search of a car. Robert was super nice and not aggressive at all. Prices were extremely reasonable and he always got back to me promptly. More
My First And Best Car Buying Experience As a Business Trainer for a Fortune 500 Company, my job is to train new and existing employees on how to maintain consumers and business clients, coac As a Business Trainer for a Fortune 500 Company, my job is to train new and existing employees on how to maintain consumers and business clients, coaching them into providing outstanding customer service, and ensuring that every customer's needs are met during the first point of contact. From the initial phone call I made to Brown's Alexandria Mazda to inquire about financing a new vehicle and speaking with Bobby Custodio throughout my entire experience once I arrived to this location, their level of superb customer service exceeded my expectations. This was my first 'new' car buying experience so I wanted to shop around before making a 5 year commitment of car payments, and in one day I had visited two other car dealerships prior to arriving at Brown's Alexandria Mazda. Not liking the vehicles I had seen at the first two dealerships, I contacted Brown's Alexandria Mazda and Bobby Custodio, one of the car salesmen there, offered to pick me up; for I recently moved to the area and did not have a car. My car buying experience with Bobby Custodio was absolutely amazing. He was very professional, accommodating, and continuously inquired if I had any questions about the application process, the car I decided to purchase; explaining how the features worked inside of the car, and was overall very personable- making my overall experience a welcoming one. Once I met with the Finance Manager, Lorenzo Sanchez, the superb customer service continued where Bobby Custodio left off. Mr. Sanchez explained what offers were available to me and ensured that I chose one that best accommodated my financial needs. He's a phenomenal negotiator and will ensure that you get the best possible offer on the table. Brown's Alexandria Mazda made my car buying experience a pleasurable one! From the moment you enter the dealership, you'll be greeted by people who truly care about your needs. Whether you're a first time car buyer like me or an experienced one, the sales professionals will never pressure you into buying anything- providing outstanding customer service is their main priority. Their ultimate goal is to make your car buying experience a seamless one. I will definitely return for my next car purchase in the future and will be recommending co-workers and friends to Brown's Alexandria Mazda. More
Do Not Recommend!! My 25-yr-old daughter and I drove up to Brown's looking for a reliable used car to replace her car which had been totaled the week before when she wa My 25-yr-old daughter and I drove up to Brown's looking for a reliable used car to replace her car which had been totaled the week before when she was rear ended. She purchased a 2006 Mazda3 from Brown. It had over 100, 000 miles but appeared to be in good condition. However, after driving back to Fredericksburg, as she showed the car to her dad, he opened the hood and found that a part of the engine that provides air to the battery was just sitting there, no screws, not attached at all. Then he looked under the car and discovered that the undercarriage engine cover was bent and broken and had been roughly reattached with plastic zip ties. By now I was kicking myself for not crawling under the car at the dealership. Within a day, the cover began to droop and drag on the road and had to be removed. We were horrified. Can you imagine if it had done this on I-95 on our way home from the dealer? This is what we would have expected if we had gone to a wholesale auto store by the side of the road. But we thought that by purchasing a used car from a dealer who had a reputation to protect we would be buying one that would be at least somewhat reliable. When I called and talked to the used car manager, he said that the car had been inspected (and left that way??) and if he had been told about the cover's condition, he would have just told them to remove it. Remove it? Not replace it! I do not recommend this dealer!! More
I like Brown's I didn't buy from Brown's Alexandria Mazda. I did buy from Brown's Arlington Honda. I'm writing a review for them because I feel like the Brown's fran I didn't buy from Brown's Alexandria Mazda. I did buy from Brown's Arlington Honda. I'm writing a review for them because I feel like the Brown's franchise is really doing it right. I spent the entire month of July researching used cars and visiting dealers and I came out with a very positive view of Brown's dealerships and a negative view of some of the others.. At Brown's Mazda, I test drove a car with Brian. He was a professional, personable, and relaxed. I asked him why dealers go on test drives in Virginia and he gave me a really great explanation: He explained that with the advent of the internet and access to sites like KBB.com and autotrader.com, customers are now well informed on whether or not they are getting a good deal. The role of the salesperson should change, then, to someone who helps the customer find what's right for them. This resonated with me because at many other dealerships, it was an opaque experience that made me nervous. When I visited Alexandria Mazda, it was a very low stress experience. Brian did not pressure me into buying the car, which was priced well, but instead answered my questions and followed up with me. I test drove the car before he even mentioned the price. There wasn't the "Sticker Game," which I found in all other dealerships. The sticker game is where there is a totally inflated sticker price, an internet price, and a "lemme go talk to the manager price." This is annoying. I can look up the KBB value and see whether or not it's a decent deal. Supply and demand. Brown's dealerships seem to be lower priced and without these games. Also, lower processing fees under 400 bucks. So, I think this is a really well run network of dealerships and I encourage you to check out Brown's. I wouldn't write this review except that I saw a major difference between Brown's and places with loud music and high prices. More
Great service!!! I went yesterday to see a car because we wanted a new car, Robert help us with all the process he was very friendly and explained everything so well w I went yesterday to see a car because we wanted a new car, Robert help us with all the process he was very friendly and explained everything so well we didn't have any questions. Thanks Robert we are happy with the car. More
I am generally very apprehensive of car dealers. I spent a couple weeks going back and fourth with multiple dealers via email, trying to work out the basics of a contract (price and exact model, although it a couple weeks going back and fourth with multiple dealers via email, trying to work out the basics of a contract (price and exact model, although it probably helped me that I knew what I wanted) before setting foot in the dealership, where I was very worried I would be subjected to confusing and/or high pressure tactics. Almost all of the dealers (seven or eight in total) either did not directly answer my questions about pricing or availability... or tried to pressure me to come in to the dealership to talk specifics... or were in other ways unpleasant... or were all of the above. Robert DeLaRouge at Browns was the exception. He confirmed the inventory and quoted me (in writing) an exact price (without hassling me about trade-in or financing), breaking it down as I requested, by options, freight, base cost, tax, and title/tags. He was to the point and no-pressure. For a while, I thought I was dealing with a support person at the dealership... not the car salesman. I don't know why more dealers don't take this approach. They might make less profit off each car, but it seems like the volume of customers they would get with a customer-friendly reputation would more than make up for it. When I got to the dealership, things went smoothly. Robert (an Army veteran) was polite but not overly friendly or patronizing, and seemed very genuine. He knew I was apprehensive, and maybe because of that treaded lightly, explaining things and answering my questions in a very patient way. He kept his word and I walked out of there paying what he quoted me (which judging by a variety of market value/invoice cost/certificate services online, was very fair). The finance guy and even the GM seemed like decent (and genuine) people. That's not to say that no one gave me a pitch to buy something else (like a service plan), but that was kept to a minimum and was pretty transparent. They immediately backed down when I said no... and all in all seemed pretty straightforward. More